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Dyson CR01 Base washing machine
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Please select the appropriate option

Coin trap

Place a tray or shallow dish underneath the coin trap.

Using the Dyson spanner, lever the plug in the middle of the coin trap. The water will drain from the plug.

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If the tray or dish is full, push the plug into its original position by hand, empty the tray or dish and repeat the process.

Once the water has been removed (a small quantity of water will remain below the level of the plug), lift the childproof tab using the Dyson spanner. Then turn the window anticlockwise until it is released.

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Remove any objects from the coin trap.

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If any more items seem to be blocking the coin trap, pull out the flow accelerator.

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Remove any items and firmly push the flow accelerator back into place.

Replace the coin trap cover

Ensuring the seal is in place, lubricate with a drop of washing up liquid.

Fit the cover with the plug at the top.

Turn 1 1/2 turns clockwise, ensuring the childproof tab ‘clicks’ back into place.

Make sure the plug is pushed back into the closed position.

Is there anything else we can help with?

Please select the appropriate option

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Maintenance wash

To prevent odours and build-up of deposits within the washing machine, it is recommended that you run an empty 85ºC cotton cycle with a half measure of detergent 2 or 3 times a year.

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Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer able to supply spare parts, or carry out service or repairs.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Please select the appropriate option

Is the LCD display showing?

Check the fuse

Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped.

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Has this resolved the performance issue?

Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer able to supply spare parts, or carry out service or repairs.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Outer door not closed properly, manual release still open. Close the outer door, ensuring nothing is trapped. Also ensure that the manual release is turned clockwise.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Inner door not closed properly. Close the inner door, ensuring nothing is trapped.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check the coin trap

Place a tray or shallow dish underneath the coin trap.

Using the Dyson spanner, lever the plug in the middle of the coin trap. The water will drain from the plug.

Once the water has been removed (a small quantity of water will remain below the level of the plug), lift the childproof tab using the Dyson spanner. Then turn the window anticlockwise until it is released.

Remove any objects from the coin trap.

If any more items seem to be blocking the coin trap, pull out the flow accelerator.

Remove any items and firmly push the flow accelerator back into place.

Replace the coin trap cover

Ensuring the seal is in place, lubricate with a drop of washing up liquid.

Fit the cover with the plug at the top.

Turn 1 1/2 turns clockwise, ensuring the childproof tab ‘clicks’ back into place.

Make sure the plug is pushed back into the closed position.

Has this resolved the problem?

Soap suds

The machine may be full of suds.

Leave suds to settle. In future, refer to the manufacturer's dosage instructions.

Has the issue been resolved?

Drainage hose

Check the drainage hose is draining into a suitable place (drain, sink or standpipe).

Has the issue been resolved?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Water supply

Check that the water supply is connected and turned on at the tap.

Has the issue been resolved?

Cleaning the water inlet filters

The water inlet filters should be checked regularly for debris or limescale build-up (particularly in a hard water area). Contact your local water authority to find out your water composition.

Turn off the water supply to the machine.

Unscrew both water inlet hoses by hand.

Using pliers, grip the coloured filters, pull them out and rinse them under cold water.

Replace the filters, red to the hot fill and blue to the cold fill, and reconnect the water inlet hoses.

Has the issue been resolved?

Inlet hose

Unblock or straighten the drainage hose.

Drainage hose

Unblock or straighten the drainage hose.

Has the issue been resolved?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check the child lock

Hold down the ’Minimum iron’ button until ‘Child lock off’ is shown on the LCD.

Has the issue been resolved?

There are limits set on these options for each programme to prevent unsuitable options being selected. Check the wash care label on laundry to select the most appropriate programme.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Has the machine finished its cycle?

Machine has not finished the cycle

Wait for the machine to finish the cycle before opening the door.

Please select the appropriate option

Emergency door release

Switch off and unplug the machine.

Ensure the drums have stopped moving.

If the machine has been running on a hot wash, leave it to cool down.

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Drain the washing machine

Completely drain the washing machine via the coin trap.

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Remove the soap tray.

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Using the Dyson spanner or a coin, turn the door release screw 1/4 of a turn anticlockwise to unlock the door, hold the screw in this position and open the outer door.

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Open the door.

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Reassemble the machine

Turn the door release screw clockwise through 1/4 of a turn, to ensure the door will close. (This is automatic on some models).

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Replace the soap tray.

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Has this resolved the problem?

Ensure the Child lock is inactive

Hold down the ‘Minimum iron’ button until ‘Child lock off’ is shown on LCD display.

Has the issue been resolved?

Please select the appropriate option

Please select the appropriate option

Fault description

F1: Overload reduced performance.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Fault description

F2: Uneven load - could not spin.

Please select the appropriate option

Fault description

F3: Outer door open.

Please select the appropriate option

Fault description

F4: Inner door open.

Please select the appropriate option

Fault description

F5: Not draining.

Please select the appropriate option

Fault description

F6: Not filling.

Please select the appropriate option

Fault description

F7: Tacho open circuit.

Please select the appropriate option

Check the fuse

Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped.

Has the issue been resolved?

Fault description

F8: Overfilling.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Fault description

F14: Flooding.

Please select the appropriate option

Switch off the water supply to the machine.

Check the coin trap

Ensure that the coin trap cover is correctly fitted and that the plug is closed.

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Has the issue been resolved?

Replace the coin trap cover

Ensuring the seal is in place, lubricate with a drop of washing up liquid.

Fit the cover with the plug at the top.

Turn 1 1/2 turns clockwise, ensuring the childproof tab ‘clicks’ back into place.

Make sure the plug is pushed back into the closed position.

Has this resolved the problem?

Adjust the feet

Using the Dyson spanner, adjust the two front feet so that the machine is perfectly stable and will not rock on three of its four contact points.

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Has the issue been resolved?

Check the drainage hose

Check the drainage hose is draining into a suitable place (drain, sink or standpipe).

Has the issue been resolved?

Check the hoses

Ensure the hoses are fitted correctly.

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Has the issue been resolved?

Check the soap tray

Remove the soap tray by pressing the yellow release button at the back of the tray, and pulling it out.

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Wash it in warm, soapy water with a small, soft brush, taking care not to scratch the soap tray front.

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The soap tray cavity in the machine should be cleaned out with a small, soft brush, taking care not to dislodge the rubber seal.

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Replace the soap tray ensuring it clicks into place.

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Has the issue been resolved?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Adjust the feet

Using the Dyson spanner, adjust the two front feet so that the machine is perfectly stable and will not rock on three of its four contact points.

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Has the issue been resolved?

Check the Rollerjack

Return the Rollerjack handle carefully to its position under the machine.

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Has the issue been resolved?

Hot and cold pipes reversed

Check orientation of hot and cold pipes.

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Hot and cold water supply

Check that the blue inlet hose/grey leak protection hose is connected to the cold inlet tap and the red hose/other grey leak protection hose to the hot inlet tap.

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Has the issue been resolved?

Detergent use

To open the soap tray, press the hand on the soap tray. Do not try to pull out the soap tray without first pressing it.

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Add detergent to the compartment marked 2 for all the main wash programmes.

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For a pre-wash option, add detergent to the compartment marked 1.

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Fabric conditioner can be added to the compartment marked to the level indicated.

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Push the soap tray in to close it, ensuring it clicks in place.

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Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Loading the Contrarotator

Plug the machine into the mains and switch ON at the socket.

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Turn on the water supply at the mains.

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Open the outer and inner doors.

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Check the drums are empty before placing the sorted laundry into the washing machine.

Close both doors, making sure that both have ‘clicked’ shut. It is important not to overload the machine.

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Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help you with?

Emergency door release

Switch off and unplug the machine.

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Ensure the drums have stopped moving.

If the machine has been running on a hot wash, leave it to cool down.

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Completely drain the washing machine (see steps for draining via the cointrap).

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Remove the soap tray.

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Using the Dyson spanner or a coin, turn the door releasing the Dyson spanner or a coin, turn the door release screw 1/4 of a turn anticlockwise to unlock the door, hold the screw in this position and open the outer door.

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Open inner door.

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Turn the door release screw clockwise through 1/4 of a turn, to ensure the door will close. (This is automatic on some models).

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Replace the soap tray.

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Is there anything else we can help you with?

Cleaning the water inlet filters

Turn off the water supply to the machine.

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Unscrew both water inlet hoses by hand.

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Using pliers, grip the coloured filters, pull them out and rinse them under cold water.

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Replace the filters, red to the hot fill and blue to the cold fill, and reconnect the water inlet hoses.

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Is there anything else we can help you with?

Cleaning the soap tray

Remove the soap tray by pressing the yellow release button at the back of the tray, and pulling it out.

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Wash it in warm, soapy water with a small, soft brush, taking care not to scratch the soap tray front.

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The soap tray cavity in the machine should be cleaned out with a small, soft brush, taking care not to dislodge the rubber seal.

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Replace the soap tray ensuring it clicks into place.

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Is there anything else we can help you with?