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Support for your Dyson 360 Heurist™ robot vacuum

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Pre-filter

Part No. 966614-01

Replacement pre-motor filter for your Dyson robot.

£32.00

Learn more

Power Supply

Part No. 966613-01

Replacement power supply for your Dyson robot.

£55.00

Learn more

Bin

Part No. 966607-01

Replacement bin for your Dyson robot.

£7.50

Learn more

Docking Station

Part No. 968065-01

A home where your Dyson robot can recharge between cleans

£65.00

Learn more

How to get your Dyson machine working to its full potential.

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Mapping your home

Creating a map of your home with the Dyson Link app lets your robot learn the layout. This enables additional features and more effective cleaning.

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Please see our Accessibility Statement for more information.

Take control

You can achieve more successful cleans by setting up no-go zones, stopping your robot from climbing uneven surfaces or switching off its brush bar in areas with cables or loose rug edges.

To ensure you get the best out of your robot, upgrade to the latest software.

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Dyson's Digital Assistant

Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Phone

0800 298 0298
Our helpline is open:
8:00am - 8:00pm Monday to Friday
8:00am - 6:00pm Saturday and Sunday

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Email

Please fill in your details in full on the Dyson contact form and a Dyson expert will be in touch to offer support.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.