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Support for your Dyson DC25 upright vacuum Dyson DC25 Multi Floor vacuum (Iron/Bright Silver/Moulded Yellow)

Activate your guarantee

Receive full support, owner exclusives and more when you register your machine. Don't miss out.

Getting started

Play the video. How to set up your machine.

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Please see our Accessibility Statement for more information.

Using your machine

Play the video. How to empty the clear bin.

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Please see our Accessibility Statement for more information.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Using the tools

Learn how to make the most of the tools included with your Dyson vacuum cleaner.

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Please see our Accessibility Statement for more information.

Switching from carpets to hard floors

See how to change the settings on your machine for different floor coverings.

Maintaining your machine

Play the video. How to wash the filter.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Fixing a machine that won't stand upright

Follow our simple video to troubleshoot problems where your vacuum won’t stay upright when you come to a standstill.

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Please see our Accessibility Statement for more information.

Clearing a jammed brush bar

We demonstrate how to access the brush bar so it can be cleared of tangles.

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Please see our Accessibility Statement for more information.

Releasing a jammed wand

If your machine’s wand is jammed in place, our quick video could help you solve the problem.

Useful tips

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Please see our Accessibility Statement for more information.

Safely store tools

Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

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Please see our Accessibility Statement for more information.

Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

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Please see our Accessibility Statement for more information.

Don't overfill it

Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

Frequently asked questions

How often do the filters on this machine need washing?

It is recommended that you clean both of the filters at least once every 3 months. Filter maintenance instructions can be found in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Tools to tackle more

Dyson groom

Part No. 921001-01

Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.

£35.00

Learn more

Articulating hard floor tool

Part No. 920019-01

Soft nylon bristles gently remove dust. Ultra-slim profile reaches into awkward gaps.

£25.00

Learn more

Flat out head

Part No. 914617-01

An ultra-low profile head for cleaning under sofas, beds and kitchen appliances.

£35.00

Learn more

The Dyson guarantee

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Please see our Accessibility Statement for more information.

'How to' videos

To help you get the most from your machine. Quick and easy.

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Please see our Accessibility Statement for more information.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Please see our Accessibility Statement for more information.

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Please see our Accessibility Statement for more information.

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

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Please see our Accessibility Statement for more information.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Please see our Accessibility Statement for more information.

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.