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Support for your Dyson DC25 Multi Floor™ vacuum cleaner

DC25 Multi Floor™

Getting started

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Setting up your machine

Using your machine

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Emptying the clear bin

Using the tools
Learn how to make the most of the tools included with your Dyson vacuum cleaner.

Switching from carpets to hard floors
See how to change the settings on your machine for different floor coverings.

Maintaining your machine

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Washing the filter

Fixing a machine that won't stand upright
Follow our simple video to troubleshoot problems where your vacuum won’t stay upright when you come to a standstill.

Clearing a jammed brush bar
We demonstrate how to access the brush bar so it can be cleared of tangles.

Releasing a jammed wand
If your machine’s wand is jammed in place, our quick video could help you solve the problem. 

Useful tips

Safely store tools
Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

Tools to tackle more

Dyson groom

Part No. 921001-01

Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.

Learn more

Articulating hard floor tool

Part No. 920019-01

Swivelling brush head with an ultra-slim profile to reach difficult spaces. With soft nylon bristles to remove dust and allergens.

Learn more

Flat out head

Part No. 914617-01

An ultra-low profile head for cleaning under sofas, beds and kitchen appliances.

Learn more

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

Frequently asked questions

How often does the filter on this machine need washing?

We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.