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Dyson Limited Warranty Terms and Conditions

Dyson carefully monitors laws and regulations related to warranties and routinely updates its warranty terms and conditions.  We endeavor to ensure that warranty terms included with products are updated as quickly as possible, but to ensure you are viewing the current warranty terms and conditions, please visit: The Dyson Limited Warranty Terms & Conditions.

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Free shipping is applied to orders $50 or more. (Arrives in 3-5 business days).

Orders for $49.99 or less will incur a $4.99 shipping fee.

Orders containing a tool, spare part, accessory, or gift with purchase may ship separately.

More information on shipping

Money-back Guarantee​

If you’d like to return a Dyson machine* for a full refund, you need to return the machine, accessories, and attachments within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping.​

Customer Service Helpline​

If you have questions please contact us. You can email or call:​

• [email protected] - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less​

• 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from Monday-Saturday (closed Sunday). 

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return shipping.

Refurbished machines are considered final sale and are not eligible for returns, only warranty service.