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Support for your Dyson Cyclone V10™ cordless stick vacuum

Here you can find helpful tips, maintenance advice, your user manual and more.

  • Register your machine

    Sign up to My Dyson and register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox. 

Getting started

You can quickly get up and running with our step-by-step guide.

Setting up your machine

Quickly and easily set up your machine with our step by step guide.

Setting up your docking station

When installing your docking station, leave at least 1.2m between the floor and the lowest screw point. Position within easy reach of a power supply so the cable doesn't become taunt. For full instructions, please see our installation guide.

Frequently asked questions

Is my machine compatible with the Dyson Cyclone V10 Dok™?

Yes, the Dyson Cyclone V10 Dok is compatible with all Dyson Cyclone V10™ cordless vacuums. 

Discover more about the Dyson Cyclone V10 Dok™
How often does the filter on this machine need washing?

We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide. 

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended. 

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

User manuals

Using your machine

  • Understanding the three power modes

    Change from suction mode 1 to 2 when you need stronger suction. Use MAX mode for spot cleaning ground-in-dirt. To change modes, simply slide the control back and forth. 

  • Emptying the bin

    The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker. 

  • The lights on your machine

    Learn about the lights on your machine and what to do if they turn on, or start flashing.

Choosing the right tool for the task

Floor tools may differ across Dyson Cyclone V10 vacuum models

  • Your tools

    See which tools to use for any task.

  • Soft roller cleaner head

    Engineered for hard floors. Sucks up fine dust and large debris simultaneously. 

  • Motorbar™ cleaner head

    De-tangling vanes automatically clear wrapped hair from the brush bar as you clean. The integrated motor drives stiff nylon bristles into carpets to capture ground-in dirt.

  • Direct Drive cleaner head

    A powerful direct-drive motor removes ground-in dirt from carpets.

  • Soft dusting brush

    Engineered for hard floors. Sucks up fine dust and large debris simultaneously. 

  • Crevice tool

    Tackles dust and allergens in hard-to-reach places, such as gaps and corners. 

  • Combination tool

    Two tools in one - wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

  • Up-top adapter

    Twists and locks at different angles for effective cleaning in high-up areas of your home.

  • Wide nozzle tool

    Removes dust, dirt and allergens from mattresses and upholstery.

  • Mini motorised tool

    The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.

Maintaining your machine

It's important to maintain your machine to keep it working at its best. From washing the filter to checking for blockages, you can find tips and advice below. 

  • Finger pointing to full bin

    Video Transcript

    Open video transcript
  • Washing the Soft roller cleaner head brush bars

    You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide. 

  • Checking for blockages

    If an object becomes lodged, your blockage indicator light will flash, and your machine may stop working. Follow our step-by-step guide to check every part. 

  • Resetting the Direct Drive brush bar

    The Direct Drive cleaner head's brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam. 

Cleaning your filter

  • Washing the filter

    We engineer vacuums that are simple to use and easy to look after. We suggest you clean your filter once a month to keep your machine at maxium efficiency.

  • Flashing filter light

    The light flashes intermittently when the filter isn't fitted correctly, causing your machine to stop. See how to refit it, and get your machine running again.

1. Remove your Dyson filter

Remove the filter from your Dyson machine. 

2. Remove excess debris

Tap your filter unit lightly on the side of the sink or in the bin, to remove any loose dust and debris. 

 

3. Rinse filter

Wash your filter unit under fast-flowing, warm water - gently squeezing the filter with your hands. Avoid using detergent.  

4. Give it a firm shake

Fill your filter with warm tap water. Cover the open ends with your hands and shake firmly to remove the dirt. Repeat until the water runs clear and then firmly shake the filter to remove all excess water.

5. Leave to dry for 24+ hours

After washing your filter, leave to dry for at least 24 hours in an area with plenty of airflow, such as beside a fan or open window. Your filter must be completely dry before you put it back into the machine, or it could damage the motor. 

Don't dry in a tumble dryer, microwave or near a naked flame. 

Getting the best from your battery

We engineer vacuums that are simple to use and easy to look after. But batteries contain complex chemical structures that react to their enviroment. We've put together some tips that will help you to get the maximum life from your battery. 

  • Charging the machine

    Video Transcript

    Open video transcript

Use MAX mode less

Your vacuum is designed to be used in Suction mode 1 or 2 for everyday cleaning. These can be found and changed at the top or back of your vacuum. MAX mode is meant for powerful, intensive bursts of spot cleaning. Using it constantly speeds up degradation of the battery. 

Avoid use in extreme temperatures

Hot enviroments speed up battery aging. So it's best to avoid cleaning the car in hot weather or leaving your vacuum in rooms that experience direct sunlight for prolonged periods. The same goes for cold porches and garages in winter. 

Store your vacuum at room temperature

Heat sources, such as radiators, can damage the battery. We recommend that you store your vacuum at temperatures between 18°C–28°C, away from direct sunlight and out of boiler cupboards. 

Let it cool, but not to much

You can preserve the life of your battery by letting your machine cool down after use - before connecting it back up to the dock to recharge.

Your machine won't operate or change if the ambient temperature is below 3°C (37°F). This is designed to protect both the motor and battery. 

Run the battery down periodically

By letting the battery run down to empty at least once a month, you'll help to prolong its life. Need a replacement battery? Click here for more information. 

Useful tips

  • Switch accessories quickly

    The quick-release tools click into place, and release instantly by simply depressing the release switch.

  • Clean awkward spaces

    Remove the wand and connect your chosen tool directly to the inlet pipe to use the vacuum as a handheld. 

Discover more on social media

Share your Dyson experience with #DysonHome and #DysonCordless, and discover our global community. Explore how-to videos, expert tips and advice, and learn about the latest pioneering Dyson technology. 

Inside the Dyson Demo Store

Expert advice at the Dyson Demo and online

Our Dyson Experts are on hand at the Dyson Demo store and online to help you get the most from your Dyson Cyclone V10™ vacuum.