PRESS RELEASE
Introducing the Dyson Concierge: Expert Support, Wherever You Are
London, England - May 07, 2026
As Dyson continues to expand its connected technology and intelligent home solutions, Dyson is introducing its new Dyson Concierge, designed to give owners direct access to expert guidance – helping them set up, understand and get the most from their Dyson machine, wherever they are.
Combining human expertise with digital convenience, the Dyson Concierge offers personalised, real‑time support through guided video walkthroughs, unboxing assistance, maintenance advice and troubleshooting tips.
Tom Moody, Chief Customer Officer, Dyson, says:
“Dyson machines are becoming increasingly intelligent – from advanced robotics to fully connected ecosystems – and that level of engineering can sometimes feel daunting when people first unbox their product. The Dyson Concierge is designed to remove that friction. By guiding owners through setup, helping them discover key features, and building confidence from day one, we make sure they experience the full value of their machine immediately. It also allows us to deliver a consistent, high-quality support experience, wherever our owners are in the world.”
What is the Dyson Concierge?
The Dyson Concierge is a remote, expert led support service delivered via video call. It connects customers with trained Dyson experts who can guide them step-by-step through key moments of product ownership – from first unboxing to ongoing care.
Unlike traditional customer support, the Dyson Concierge is interactive and visual, allowing Dyson experts to demonstrate features, answer questions in real time, and tailor guidance to each individual setup and home environment.
How Dyson Concierge helps Dyson users
The Dyson Concierge is designed to support customers at every stage of ownership, including:
Guided Unboxing and Setup
Step‑by‑step guidance during first use
Correct assembly and placement advice
App connectivity and initial configuration support (where applicable)
Feature Walkthroughs
Clear explanations of key technologies
How to use advanced features effectively
Tips for achieving optimal performance in real homes
Maintenance and Care
How to clean and maintain the machine correctly
Advice on consumables and replacement parts
Best practices to keep machines performing at their best over time
Troubleshooting Support
Live guidance to resolve common issues
Practical solutions based on real‑world use
When needed, escalation to additional Dyson support
Where the Dyson Concierge is available
The Dyson Concierge is currently available in selected markets, including Germany, France, Great Britain, Italy, Belgium, Netherlands and Austria. More countries will be rolling out the Dyson Concierge service in 2026.
Availability and service format may vary by market and product category.
The Concierge sits alongside Dyson’s wider support ecosystem, including:
The MyDyson™ app
Online guides and how‑to videos
Expert advice through Dyson customer care teams
Together, these services ensure Dyson owners receive support that matches the ambition and intelligence of the technology itself.
Frequently Asked Questions
The Dyson Concierge is a remote, expert‑led support service that connects customers with trained Dyson experts via video call. It provides guided assistance with product setup, feature walkthroughs, maintenance advice and troubleshooting.
Unlike traditional customer support, the Dyson Concierge offers a live, visual and interactive experience. Customers can see demonstrations in real time, ask questions as they arise, and receive personalised guidance tailored to their specific home setup and product.
The Dyson Concierge currently supports the Dyson Spot+Scrub Ai robot vacuum. Availability may vary by market and product category.
The Dyson Concierge is currently available in selected markets in EMEA, including Germany, France, Great Britain, Italy, Belgium, Netherlands and Austria.
In China, Dyson offers an in‑home concierge service, where a Dyson expert visits the customer’s home to assist with installation and setup.
Service formats and availability may differ by market.
A Dyson Concierge session may include:
- Guided unboxing and setup
- Explanation of key features and technologies
- Advice on correct usage and maintenance
- Live troubleshooting support
The session is tailored to the customer’s needs and experience level.
Customers typically only need a smartphone, tablet or computer with a camera, microphone and internet connection to join a Dyson Concierge session via video call.
Yes. The Dyson Concierge is designed to support customers not only at first setup, but also throughout ownership – helping them understand features, maintain performance and resolve issues as they arise.
