Extended Christmas returns
Any machine purchases made online on dyson.co.uk or in store at a Dyson Demo Store or mall Demo Zone (on floorcare, hair care and lighting) between 30 October and 24 December 2026 can be returned up until 31 January 2027.
This extended returns policy does not apply to individual accessories and spare parts sold separately and not purchased together with a machine, for which our standard 35-day returns policy applies. If you purchased any additional accessories bespoke to your model together with your machine within the same order, you may also return these together with the machine and get a refund. If you are returning a machine purchase that included bundled or complimentary accessories, these must also be returned at the same time to qualify for the refund.
For purchases of any Dyson products from third party retailers the seller’s returns policy applies.
For purchases made from 25 December 2026 onwards, our normal returns policy of 35 days will apply. Please click here to use our self service return portal.
Please note we offer a 14-day returns policy, in case you change your mind (on purifiers, fans, heaters, cosmetic products and cleaning solutions). You may cancel up to 14 days after receiving your machine.
Oral Care
We offer a 35-day returns policy for sealed products.
Toothpaste and mouth rinse
We offer a 14-day returns policy on our oral care formulations:
2-year or 5-year guarantee.
We don't stop caring about our machines once they're yours. We offer a guarantee on parts and labour.
5-year guarantee on:
2-year guarantee on:
Auto registration
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