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Frequently asked questions

What is Dyson W1 PencilWash™ wet and dry cleaner?

Dyson W1 PencilWash™ wet and dry cleaner is an ultra-slim, lightweight machine for removing wet spills, dry debris, hair and stains from hard floors.

The hybrid roller stays supplied with clean water while the cleaner head extracts dirty water and debris during each rotation with the standalone machine.

Who is Dyson W1 PencilWash™ wet and dry cleaner designed for?

Dyson W1 PencilWash™ wet and dry cleaner is designed for people who want an easy-to-use wet and dry cleaner that stores in a slim format.

For the machine supplied with the separate charging dock, the machine weighs 470g in hand, has a 38mm handle and lies flat to 75mm for cleaning beneath low furniture.

What makes Dyson W1 PencilWash™ wet and dry cleaner different from other wet cleaners?

Dyson W1 PencilWash™ wet and dry cleaner combines an ultra-slim handle with clean-water washing, hair removal and waste separation at the cleaner head.

On the standalone Dyson W1 PencilWash™ cleaner, within the roller, 84,000 microfibre filaments per cm² absorb wet mess while nylon bristles collect debris and hair.

What floor types can Dyson W1 PencilWash™ wet and dry cleaner clean?

Dyson W1 PencilWash™ wet and dry cleaner is engineered for sealed hard floors throughout the home.

For the machine supplied with the separate charging dock, the machine is engineered for hard floors only.

What wet spills, dry debris and stains can Dyson W1 PencilWash™ wet and dry cleaner pick up?

Dyson W1 PencilWash™ wet and dry cleaner removes wet spills, dry debris, hair and stains from hard floors – all at once.

On the standalone Dyson W1 PencilWash™ cleaner, the microfibre filaments absorb wet mess, while nylon bristles lift and collect debris and hair.

How effectively does Dyson W1 PencilWash™ wet and dry cleaner remove pet and human hair?

Dyson W1 PencilWash™ wet and dry cleaner lifts pet hair, human hair and wet hair from the floor.

Hair-catching bristles sit inside the roller, with an anti-tangle comb positioned behind it to manage strands up to 35cm with the standalone machine.

Do I need to vacuum before using Dyson W1 PencilWash™ wet and dry cleaner?

No – Dyson W1 PencilWash™ wet and dry cleaner handles the dry debris and hair it is engineered to collect, alongside wet mess.

For the machine supplied with the separate charging dock, at the cleaner head, the waste system separates debris from the dirty liquid.

Does Dyson W1 PencilWash™ wet and dry cleaner have different cleaning modes?

Yes – Dyson W1 PencilWash™ wet and dry cleaner has Standard hydration for everyday cleaning and two timed MAX options for stains.

For the machine supplied with the separate charging dock, tap MAX for a five-second spot boost; press and hold the button for one minute across a larger marked area.

Does Dyson W1 PencilWash™ wet and dry cleaner have a self-cleaning function?

No – Dyson W1 PencilWash™ wet and dry cleaner does not include a self-clean cycle.

Remove and wash the roller and waste-system parts after every use with the standalone machine.

How do I charge Dyson W1 PencilWash™ wet and dry cleaner?

Place the wand of Dyson W1 PencilWash™ wet and dry cleaner on its separate charging dock.

For the machine supplied with the separate charging dock, the dock charges the wand while the roller and tanks are rinsed and dried.