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Delivery information.

When we accept your order, we aim to deliver your product(s) within the timescales outlined below. There are some postcodes where we cannot guarantee these timescales – see 'Exceptions to typical delivery timecales' for more information.

When buying online, you can request products be delivered to a Click & Collect location, or to an address of your choice within a specific delivery window. When you select a delivery date, we'll present both options if available, or just one option if circumstances dictate. 

Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, email orderenquiries@dyson.co.uk.

Products will sometimes arrive separately, but you won't incur any additional delivery charges. If you've ordered an item that won't be available for more than a week, it will be dispatched by your chosen method once available. We'll confirm by email once your order has been dispatched.

We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box). If this impacts your order, we'll notify you as soon as possible.

Sometimes, items may be delivered outside the published timed windows. If no-one is in when the courier calls, they'll leave a calling card with instructions on what to do next. You'll be responsible for paying any costs incurred for re-delivery.

Delivery timescales and charges: Dyson machines.

Prices are based on delivery to UK mainland.

Order before 7.30pm Monday-Friday and 5.30pm Saturday-Sunday, subject to availability, we'll dispatch your products the same day for next working day delivery to UK addresses (including the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight and Skye). We'll delay dispatch if you've requested delivery for a later date or time.

Any time

Click and collect

Free

Standard next day delivery (between 7:30am and 7:30pm)

Free

Weekdays

Before 9:00am

£5.00

Before 12 noon

Free

Between 12 noon - 6:00pm

Free

Between 5:00pm - 8:00pm

£5.00

Saturdays

Before 9:00am

£8.00

Before 12 noon

Free

Sundays

Before 12 noon

Free

Delivery timescales and charges: Accessories and spare parts.

Prices are based on delivery to UK mainland.

Standard delivery (5-7 working days post)

£3.00

Returns

Vacuum cleaners, fans/purifiers, haircare and lighting products:

- If your product is faulty and needs returning, call us on 0800 298 0298.

If you've changed your mind about an order, you can cancel within 35 days of receiving your machine(s). To cancel your order:

- Call 0800 298 0298; or

- Email askdyson@dyson.co.uk.

We'll then arrange to collect your unwanted machines, free.

Hand dryers:

- If you have a faulty Dyson Airblade™ hand dryer, call our dedicated team on 0800 345 7788 and select option 2.

Recycling:

- If we've already collected an old machine you've asked us to recycle, we can't return it.

Bundles:

- Machines bought as part of a bundle can be returned individually. 

- If you don't return everything included in the bundle, your refund will exclude the value of any items you're keeping.

- These values are based on the item's individual price on Dyson.co.uk at the time you placed your order.

Ordering accessories and spare parts.

We offer a range of genuine accessories and spares for many of our machines. Order online, or call 0800 298 0298 between 8am and 8pm (6pm at weekends). Postage and handling of £3.00 is charged on orders of £35 or under.

Alternatively, send a cheque or postal order (made payable to Dyson Ltd), to Dyson Ltd, Accessories, Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP. All postal orders incur a £3.00 postage and handling charge.

You need to include:

- Your cheque or postal order, with your name, address and your machine's serial number written on the back

- Full details of the parts you require

Exceptions to typical delivery timescales.

We are unable to guarantee our usual next-working day delivery timescales to some (typically rural) postcodes. If your address's postcode is listed below, please allow extra time for your order to arrive. The timescales indicated are based on orders placed before 1pm, Monday-Friday.

Postcode Area

When to expect delivery

AB10-12

Delivery by 5.30pm

AB13-16, AB21-25

Delivery by 5.30pm
AB30-31 Delivery within 2 working days
AB32 6 Delivery by 5.30pm
AB33-38 Delivery within 2 working days
AB39 2 Delivery by 5.30pm
AB39 3 Delivery by 5.30pm
AB41 6-8 Delivery within 2 working days
AB41-43 Delivery within 2 working days
AB44-45 Delivery within 2 working days
AB51-56 & 63 Delivery within 2 working days
DD8-10 Delivery within 2 working days
DD11 Delivery by 5.30pm
DG1-14 & 16 Delivery by 5.30pm
EX16-23 & 31-39 Delivery by 5.30pm
FK1-7, FK8 1,2 Delivery by 5.30pm
FK8 3 Delivery within 2 working days
FK9-14 Delivery by 5.30pm
FK15-16 Delivery by 5.30pm
FK17-21 Delivery within 2 working days
KA26 Delivery by 5.30pm
LD1-8 Delivery by 5.30pm
LL15-49 & 51-78 Delivery by 5.30pm
PH8-9 Delivery by 5.30pm
PH10-11 Delivery within 2 working days
PH12 Delivery by 5.30pm
PH13-14 Delivery within 2 working days
PH15-16 Delivery by 5.30pm
PL10-19 & 22-35 Delivery by 5.30pm
PO30-41 Delivery by 5.30pm
SY7-25 Delivery by 5.30pm
TD1-12 Delivery by 5.30pm
TD14 Delivery by 5.30pm
TD15 1 Delivery by 5.30pm
TD15 2 Delivery within 2 working days
TR1-20 & 26-27 Delivery by 5.30pm
TR21-25 Delivery within 2 working days
IV1-3 Delivery within 2 working days
IV4-36, 40 & 52-54 Delivery within 2 working days
KA27* Delivery within 2 working days
KA28* Delivery within 2 working days
KW1-3 & 5-14 Delivery within 2 working days
KW15* Delivery within 2 working days
KW16-17* Delivery within 3 working days
PA20-49 & 62-77* Delivery within 2 working days
PA60 Delivery within 2 working days
PA61 Delivery within 2 working days
PA78 Delivery within 2 working days
PH17-26 Delivery within 2 working days
PH30-41 Delivery within 2 working days
PH42 Delivery within 2 working days
PH43 Delivery within 2 working days
PH44 Delivery within 2 working days
PH49-50 Delivery within 2 working days
ZE1* Delivery within 2 working days
ZE2-3* Delivery within 3 working days
BT21-26, 29-35, 38-46, 49-61, 66-73, 75-91 By 12 noon the next working day
BT47-48, 62-65 Delivery by 5.30pm
BT74, 92-94 Delivery by 5.30pm
IM1-9 & 99 Delivery by 5.30pm