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Floorcare FAQs

How do I remove the battery from my Dyson vacuum?

Most Dyson cordless vacuums have click-in batteries. Press the red release button to remove. For older models, a screwdriver may be needed.

Where can I buy a Dyson battery replacement ?

Only buy genuine Dyson batteries from dyson.co.uk or authorised retailers. By using genuine Dyson parts and accessories you are ensuring your machine works as intended. Using imitation Dyson parts may result in your warranty becoming invalid.

How do I know what battery I need for my Dyson vacuum?

Check your machine’s serial number, find the correct battery replacement using our battery replacement support page, or contact Dyson support for guidance.

How much is a Dyson battery?

Prices vary by model. Visit dyson.co.uk for current pricing.

Do Dyson batteries fit all machines?

No – batteries are model-specific. Always check compatibility before purchasing.

What should I do with an old Dyson battery?

Recycle it at your local battery recycling point or return it to Dyson for safe disposal. Check out our WEEE recyling page for up to date information.

How do I clean my Dyson vacuum filter?

Remove and rinse under cold water. Let it dry for 24 hours (until completely dry) before reinstalling. Read our filter cleaning guide for more information.

Do Dyson vacuums have HEPA filters?

Most Dyson vacuums include whole-machine HEPA filtration. Check your model’s specifications. A Dyson cordless vacuum with a blue outer filter cap also indicates that it uses a HEPA filter. HEPA filtration has 99.99% filtration at 0.1 microns1 – trapping microscopic particles and allergens* and expelling cleaner air.

Hair care FAQs

How do I clean my Dyson Airwrap™ attachments?

Simply wipe the surfaces of your attachments with a soft, damp cloth, and carefully pull any hairs out of the brushes. Avoid submerging in water. See our Dyson Airwrap™ support guides for more information or check out our Dyson YouTube channel

How do I use my Dyson Airwrap™ attachments?

Choose the right attachment for your style – for example, barrels for curls and brushes for smoothing. Attach with a click and style as directed. For more styling advice, see our Hair styling guides.

Do the new Dyson attachments work on the old Airwrap™ multi-styler?

Yes, most new attachments are compatible with older models. However, the Dyson Airwrap Co-anda2x™ multi-styler and dryer has a redesigned motor, increased airflow, and smaller attachments, which makes them incompatible with previous versions. Check compatibility on your original device. If it is compatible with newer attachments, you can purchase these separately and use them to upgrade your styling options.

How do I use the Dyson Airwrap™ dryer + flyaway smoother?

The dryer + flyaway smoother dries, smooths and hides flyaways. Either blow dry or rough dry hair with powerful airflow, or switch modes to reduce flyaways for a smooth, sleek finish.

Does the Dyson Airwrap™ multi-styler come with a case?

Yes – most editions include a Dyson-designed Presentation case to protect and neatly store your Dyson Airwrap™ multi-styler and dryer and attachments. Check product details before purchase.

Does the Dyson Supersonic™ hair dryer come with a case?

Some editions include a Dyson-designed Presentation case to protect your hair dryer from dust, dents and scratches. Visit dyson.co.uk/hair-care for details.

How do I use my Dyson hair dryer stand?

Place the Dyson Supersonic™ handle into the stand cradle. The hair dryer stand holds the Supersonic™ hair dryer securely between uses and neatly displays your device and three attachments, so it’s always ready to use.

Where should I store my Dyson Airwrap™/Supersonic™/Airstrait™?

Use a case or a Dyson-designed stand to store safely and neatly. Available to buy on our accessory shop.

How do I clean my Dyson Supersonic™/Airwrap™ filter?

Wipe the filter cage and mesh with a soft, dry cloth. Clean monthly for best performance. Visit the Dyson support site for full Dyson Airwrap™ filter cleaning videos.

When should I clean my Dyson Supersonic™/Airwrap™ filter?

Clean monthly or when the machine alerts you.

Air treatment FAQs

How do I change my Dyson air purifier filter?

Press the release buttons, remove the old filter, and replace with a genuine Dyson filter. Follow the full instructions in your user guide or visit the our Dyson support site for more Dyson purifier guides and tips.

How do I change the filter on my Dyson Hot+Cool™ purifying fan?

Press the release buttons, remove the old filter, and replace with a genuine Dyson filter. Follow the full instructions in your user guide or visit the our Dyson support site for more Dyson Hot+Cool™ purifying fan guides and tips.

How does my Dyson purifier know when to replace the filter?

Dyson purifiers track filter life and alert you via the LCD display or MyDyson™ app when it’s time to replace.

How do I know if my Dyson carbon filter needs to be replaced?

Your purifier will notify you when it’s time. You can also check filter life in the MyDyson™ app.

Where can I buy a Dyson fan remote?

Order genuine Dyson remotes from dyson.co.uk or contact Dyson.

How do I change my Dyson Hot+Cool™ machine to hot and cold without a remote?

Use the control buttons on the machine’s body or via the MyDyson™ app if your machine is Wi-Fi enabled. Refer to your user manual for guidance or visit the Dyson support site.