Activate your guarantee
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Maintaining your machine
Replacing the remote's battery
The battery cover releases by pushing down on the bottom of the remote. Once you've replaced the battery, the cover should click back into place.
Quick, easy cleaning
Just use a dry or damp cloth to wipe the loop clean – no need for any detergents or polishes.
Store the remote
It attaches magnetically to the top of the machine, button-side down.
Frequently asked questionsWhat type of battery is used in the remote control?
The battery is type CR2032 and also known as a 'Button Cell'.Can I carry the machine by the loop amplifier?
No, we recommend that you always unplug the machine and carry it by holding the base.
Accessories and replacement parts
Part No. 919936-02
Replacement amp for your Dyson fan.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.