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Support for your Dyson DC25 upright vacuum

Dyson DC25 Multi Floor vacuum (Iron/Bright Silver/Moulded Yellow)
  • Register your machine

    Sign up to My Dyson and register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.

Getting started

  • Play the video. How to set up your machine.

Using your machine

  • Play the video. How to empty the clear bin.
  • Using the tools

    Learn how to make the most of the tools included with your Dyson vacuum cleaner.

  • Switching from carpets to hard floors

    See how to change the settings on your machine for different floor coverings.

Maintaining your machine

  • Play the video. How to wash the filter.
  • Fixing a machine that won't stand upright

    Follow our simple video to troubleshoot problems where your vacuum won’t stay upright when you come to a standstill.

  • Clearing a jammed brush bar

    We demonstrate how to access the brush bar so it can be cleared of tangles.

  • Releasing a jammed wand

    If your machine’s wand is jammed in place, our quick video could help you solve the problem.

Useful tips

  • Safely store tools

    Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

  • Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

  • Don't overfill it

    Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

Tools to tackle more

The Dyson guarantee

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Expert advice. 7 days a week.

    Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

  • Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period. 

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.