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Support for your Dyson DC28C cylinder machine

DC28c i vacuum (Iron/Bright Silver/Moulded Yellow)
  • Register your machine

    Sign up to My Dyson and register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.

Getting started

  • Play the video. How to set up your machine.

Maintaining your machine

  • Play the video. How to wash the filter.
  • Play the video. How to check for blockages.

The floor tool shown may vary from the product selected but the process remains the same.

Useful tips

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

  • Safely store tools

    Clip accessories onto the vacuum's tool holster so you've always got them to hand.

Tools to tackle more

The Dyson guarantee

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Expert advice. 7 days a week.

    Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

  • Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period. 

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.