Register your machine
Sign up to My Dyson and register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.
Using your machine
Maintaining your machine
Fixing a machine that won’t recline
If your upright Dyson vacuum won’t recline, follow our video to troubleshoot the problem.
Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.
Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.
Frequently asked questionsHow often do the filters on this machine need washing?
It is recommended that you clean both of the filters at least once a month. Filter maintenance instructions can be found in the machine's user guide.
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.
Tools to tackle more
Part No. 921001-01
Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.
Articulating hard floor tool
Part No. 920019-01
Soft nylon bristles gently remove dust. Ultra-slim profile reaches into awkward gaps.
Flat out head
Part No. 914617-01
An ultra-low profile head for cleaning under sofas, beds and kitchen appliances.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.