Register your machine
Sign up to My Dyson and register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.
Maintaining your machine
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Reach up high
Press the release catch to adjust the extension tube. Listen for the click when it's at the right length.
Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.
Frequently asked questionsDo I have to wrap the power cable around the machine?
No. The machine has an automatic cable rewind, which stores the cable in the chassis of the machine.Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.
Tools to tackle more
Part No. 914417-01
Velour strips pick up hair and dirt from stairs
Articulating hard floor tool
Part No. 920019-01
Soft nylon bristles gently remove dust. Ultra-slim profile reaches into awkward gaps.
Flat out head
Part No. 914617-01
An ultra-low profile head for cleaning under sofas, beds and kitchen appliances.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.