Using your machine
Maintaining your machine
The floor tool shown may vary from the product selected but the process remains the same.
Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.
Part No. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
Part No. 921001-01
Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.
Articulating hard floor tool
Part No. 920019-01
Soft nylon bristles gently remove dust. Ultra-slim profile reaches into awkward gaps.
Solve a problem
Our step-by-step tool helps you get your machine working again.
Frequently asked questions
How often does the filter on this machine need washing?
It is recommended that you clean both of the filters at least once a month. Filter maintenance instructions can be found in the machine's User Guide.
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.