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Support for your Dyson V11™ cordless stick vacuum Dyson V11 Absolute (Nickel/Blue)

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Getting started

Video about how to assemble and use your Dyson V11™ vacuum

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  • Frequently asked questions

    How long does the battery take to fully charge?

    A full charge takes up to 4.5 hours. 

    Can I leave my vacuum on charge?

    The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity. 

    Should I fully charge my vacuum after every use?

    We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time. 

    Does the screen use up the battery?

    The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

    Does this machine connect to the Dyson Link app?

    Your machine works independently and doesn't connect to the Dyson Link app. 

    How often should I clean the filter?

    The screen on your machine will remind you when it's time to clean the filter. This will usually be around once a month, but may be more frequent if you use your machine heavily.

    Why isn't my Dyson V11™ vacuum adapting to different floors?

    Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

    What's the switch on the cleaner head for?

    You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

    Why isn't my Dyson V11™ vacuum adapting to different floors?

    Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

    How do I change the screen’s language?

    Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the language, press the button to scroll to the tick and then press and hold.

    What's the difference between Auto mode and Med mode?

    Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.

Woman placing Dyson V11™ vacuum into wall charging dock

Fully charge before first use

It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

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How to use your machine

Understanding the three cleaning modes

  • High Torque cleaner head moving from hard floor to carpet

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    Auto/Med mode

    The optimum balance of power and run time. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.

  • Stubborn dirt brush tool cleaning carpet

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    Boost mode

    Up to five minutes of run time. Designed for intensive cleaning on ground-in dirt.

  • High Torque cleaner head picking up debris from wooden floor

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    Eco mode

    Maximum run time for longer cleans all around your home.

Choosing the right tool for the task

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    High Torque cleaner head

    Automatically adapts to different floor types when your machine is in Auto mode.

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    Soft roller cleaner head

    Engineered for hard floors. Sucks up fine dust and large debris simultaneously.

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    Mini motorised tool

    The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car. 

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    Crevice tool

    Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

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    Combination tool

    Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt. 

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    Soft dusting brush

    Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

Maintaining your machine

Video about how to maintain your Dyson V11™ vacuum

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    Washing the Soft roller cleaner head

    You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide. 

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    Emptying the bin

    The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. Watch how to do it. 

Video showing how to wash and dry Dyson V11 vacuum filter

How to maintain your filter

We engineer vacuums that are simple to use and easy to look after. We suggest you clean your filter once a month to keep your machine running at maximum efficiency.

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    1. Remove your Dyson filter(s)

    Remove the filter from your Dyson machine.

     

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    2. Remove excess debris

    Tap your filter lightly on the side of the sink or in the bin, to remove any loose dust and debris.

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    3. Rinse filter

    Wash your filter under warm water – gently squeezing it with your hands.

    Don't use detergent.

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    4. Give it a firm shake

    Fill the filter with warm water. With one hand covering each end, shake it firmly to ensure all trapped debris is released. Repeat this step until the water runs clear and then tap the filter to remove all excess water.

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    5. Leave to dry for 24+ hours

    After washing the filter, leave to dry for at least 24 hours in an area with plenty of airflow, such as beside a fan or open window. The filter must be completely dry before you put it back into the machine, or it could damage the motor.

    Don't dry the filter in a tumble dryer, microwave or near a naked flame.

Useful tips

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    Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

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    Setting up your charging dock

    You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up. 

Additional accessories and parts

Quick-release up-top adaptor

Part No. 967762-01

Twists and locks at different angles to clean high-up areas of your home

£25.00

Learn more

Quick-release mini soft dusting brush

Part No. 967766-01

Easy, vacuum-assisted dusting. With soft nylon bristles to clean delicate surfaces and fabrics.

£25.00

Learn more

Quick-release handheld tool kit

Part No. 967768-01

For convenient handheld vacuuming across a variety of surfaces. Includes extension hose, stubborn dirt brush, wide nozzle tool, soft dusting brush.

£50.00

Learn more

The Dyson guarantee

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    'How to' videos

    To help you get the most from your machine. Quick and easy.

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    Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

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    Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

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    Expert advice. 7 days a week.

    Freephone and live chat. The right advice for your machine, from real Dyson people. 

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    Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period. 

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    Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.