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Support for your Dyson Cyclone V10™ cordless stick vacuum

Dyson Cyclone V10 Animal Extra

  

  • Register your machine

    Sign up to My Dyson and register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.

Getting started

  • Play the video. How to set up your machine.

Using your machine

  • Play the video. How to empty the clear bin.
  • Play the video. How to charge and switch power modes on your machine.
  • Play the video. How to use the tools.

  • The lights on your machine

    Learn about the lights on your machine and what to do if they turn on, or start flashing. 

  • Understanding the power modes

    Learn about your machine's three power modes, and when to use them.

  • Setting up the docking station

    See how to fit the docking station, and recharge your machine.

Maintaining your machine

  • Play the video. How to wash the filter.
  • Play the video. How to maintain your Dyson machine.

  • Flashing filter light

    The light flashes intermittently when the filter isn’t fitted correctly, and your machine will stop. See how to refit it, and get your machine running again.   

  • Checking for blockages

    If an object becomes lodged, your blockage indicator light will flash, and your machine may stop working. Follow our step-by-step guide to check every part.

  • Resetting the brush bar

    The brush bar is designed to shut off when jammed. Learn how to remove the debris, and reset the brush bar.

Useful tips

  • Three power modes

    Toggle between Suction mode 1 and 2 – and MAX mode, for stronger suction. To change modes, simply slide the control back and forth.

  • Switch accessories quickly

    The quick-release tools click into place, and release in moments by simply depressing the release switch.

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Secure the charging dock

Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.

Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Shake off any excess water, then leave to dry for at least 24 hours before refitting.

Clean awkward spaces

Remove the wand and connect your chosen tool directly to the inlet pipe to use the vacuum as a handheld.

Tools to tackle more

See more tools

The Dyson guarantee

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Expert advice. 7 days a week.

    Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

  • Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period. 

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

Activate your guarantee

Contact us

You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.