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Support for your Dyson Ball™ Animal upright vacuum

Dyson Ball Animal Multi-floor

Here you can find helpful tips and advice, how-to videos, your user manual and more.

Getting started

If you haven't already, watch our quick-start video and register your machine in our getting started section.

  • Register your machine

    Register for instant access to how-to guides, user manuals, and more. You can also receive tailored support, straight to your inbox. 

Watch the quick-start video

Our video shows you how to assemble and set up your vacuum, so it's ready to use.

Using your machine

  • Power button

    Press the power button to turn your machine on and off.

  • Brush bar control

    The brush bar can be turned off if needed. We recommend doing this for delicate floors or deep pile rugs.

Lean to clean

Lean the handle back to start cleaning – this activates suction through the cleaner head. With the vacuum in an upright position, suction is directed to the wand for use with your accessories.

Adjusting suction

Your Motorbar™ cleaner head has three settings that allow you to adjust the level of suction. Giving you optimum performance across a variety of floor types.

Reaching further

Lifting the red flap at the top of your vacuum reveals the wand, which can then be extended. For cleaning with the wand use the telescopic handle – which pivots when needed to clean awkward spaces more easily.

Dyson-engineered accessories

Our accessories add even greater versatility. Each can be attached to the wand or directly to the hose to suit the task at hand.

  • Tangle-free turbine tool

    Removes hairs from carpets and upholstery without tangling. Preventing them becoming wrapped and affecting performance.

  • Combination tool

    Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

  • Stair tool

    Designed for simple, effective cleaning. With velour strips that help to pick up hair and dirt from stairs.

  • Pet groom tool

    Keeps loose hairs from falling to the floor and contaminating your home, by sucking them directly into the bin.

  • Fabric and mattress tool

    Removes dust, dirt and allergens from mattresses, cushions and upholstery.

  • Quick-release carbon fibre soft dusting brush

    Re-engineered with cabon fiber filaments to capture more fine dust from delicate surfaces.

  • Flat out head

    Ultra-low profile head for cleaning under sofas, beds and home appliances.

  • Stiff bristle brush

    Dislodges ground-in dirt from coarse carpets, high traffic areas and car interiors.

  • Reach-under tool

    Get behind and around objects easily. Extends, bends and twists to remove dust and allergens from awkward spaces.

  • Tool bag

    Keeps all of your Dyson accessories in one place, so they're easy  to find when you need them.

  • Tangle-free turbine tool holder

    Stores your Tangle-free turbine tool on your machine. Making it easy to spot clean on the go.

  • Tool holder

    Handily stores an additional tool on your vacuum. So it's easily to hand when you need it.

Maintaining your machine

  • How to empty and clean your clear bin

    To maintain suction, empty as soon as debris reaches the MAX marker. The clear bin can be cleaned to remove dust build-up, which helps optimise performance.

  • Why it's important to clean your filter regularly

    The filter captures microscopic dust, which can accumulate and affect performance. Help maintain suction by washing the filter at least once a month, or more frequently if used heavily.

How to wash your filters

  • 1. Remove filter A

    With the bin detached from your machine, push up the clip on the front of the bin handle and lift up to access the filter in the centre of the cyclone.

  • 2. Wash filter A

    Wash your filter under a cold tap until the water runs clear. Squeeze and twist with both hands to remove excess water.

  • 3. Remove filter B

    With the side of the ball housing the filter facing upwards, unscrew the lock in the centre of the ball and lift off the filter cover. Twist the filter counter-clockwise until it is released and lift it off your machine.

  • 4. Wash filter B

    Remove the inner part of the filter. Wash the outer filter in a rotating motion. Wash the inner foam part of the filter, taking care not to squeeze it. Repeat until the water runs clear. Tap the outer filter to remove excess water.

  • 5. Leave to dry for 24+ hours

    Dry your filters in a well-ventilated, warm place for at least 24 hours. Place filter B with the open end facing down. Your filters must be completely dry before you put them back into the machine, or it could damage the motor.

  • 6. Refit your filters

    Drop filter A back into place and close the handle, making sure it clicks shut. Refit the inner part of filter B and place it back onto the ball. Twist the filter clockwise until it clicks into position. Refit the filter cover and turn the lock until it clicks securely into the closed position.

  • How to check the cleaner head and base for blockages

    Remove blockages and debris from the cleaner head and base so your Dyson vacuum technology can work to its full potential without interruptions.

  • How to check the wand and hose for blockages

    To sustain powerful suction when using your Dyson vacuum, clearing the wand and hose from blockages will allow you to deep-clean effectively. 

FAQs

How often should I clean the filter?

This will usually be around once a month, but may be more frequent if you use your machine more heavily. After cleaning the filter, always leave it to dry for at least 24 hours. You must ensure it's completely dry before refitting. We recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Discover more on social media

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Inside the Dyson Demo Store

Expert advice at the Dyson Demo and online

Our Dyson Experts are on hand at the Dyson Demo store and online to help you get the most from your Dyson Ball™ Animal upright vacuum.