Welcome to your dedicated Owner’s space.
Here you’ll find helpful set-up tips and maintenance advice, how-to videos, and your user manual.
Have you registered your machine?
Download the MyDyson™ app to register. Plus, fast access to tailored guides, 24/7 support, and roller replacement reminders.
Alternatively, you can register online here.
Getting to know your cleaner heads
Dyson Submarine™ wet roller head
Remove liquids, debris and tough stains from all hard floors. For best results, use with Dyson 02 Probiotic and wash the Dyson Submarine™ wet roller head after every use.
Digital Motorbar™ cleaner head
Deep cleans carpets and rugs. The motorised brush bar drives stiff nylon bristles into carpet to remove deep-down dust. Polycarbonate hair removal vanes automatically de-tangle hair from the brush bar as you clean.
Essential maintenance
Watch our video guides on how to keep your machine performing at its best.
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Washing the wet roller head
To maintain performance, it's important to wash the wet roller head after every clean. Simply detach, wash with cold water, leave to dry and reattach.
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How to wash the filter
Your vacuum has a washable filter. We recommend washing it once a month to maintain optimum suction power.
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Emptying and cleaning the bin
You can help to maintain suction by emptying the bin before the debris reaches the MAX line. Remove the bin from the machine to clean thoroughly.
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Checking for blockages
If your machine detects a blockage, the motor will pulse six times to alert you – and you won't be able to continue until the blockage is cleared. Remove the wand, bin and cleaner head to find and clear the blockage.
Dyson V12s Detect Slim Submarine™cordless vacuum accessories
Dyson-engineered accessories are ergonomically designed for cleaning up high, down low – and everywhere around your home.
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Hair screw tool
Anti-tangle conical brush bar picks up long hair and pet hair – and spirals it straight into the bin. Fast.
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Light pipe crevice tool
Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you’re cleaning.
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Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
FAQs
The wet roller can be washed with a common household anti-bacterial detergent, diluted according to the manufacturer's recommended ratio. We recommend doing this after each clean to maintain hygiene.
Only the Dyson SubmarineTM wet roller head should be used to pick up wet debris and liquid spills. Engineered with intelligent power diversion and mode detection, all aspects of wet cleaning are contained within the wet roller head. Water and debris is extracted from the roller into the waste tray, which sits directly behind the wet roller using Dyson’s new wet technologies.
The Dyson Submarine™ wet roller head is not compatible with any of our other vacuums, including pre-purchased Dyson V12 machine. To intelligently switch between wet and dry cleaning, this version of the machine has been reprogrammed. Our previous software is not compatible with wet floor cleaning.
The Dyson Submarine™ wet roller head has been engineered for hard floors.
We recommend replacing the wet roller every six months, depending on how often you use your machine, to help maintain optimum performance.
