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DC19 Allergy Parquet™ Let's get your machine working.

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Please select the appropriate option

How to clean the bin and cyclone

Remove the bin and cyclone by pressing the release catch.

The cylone and bin being removed from the main body by pushing the quick release button and pulling.

Separate the clear bin from the cyclone by pressing the catch located on the front of the bin .

The bin being removed by pushing the quick release button and pulling downwards.

Using a dry cloth wipe the shroud.

WARNING: Do not wash the cyclone.

The cyclone being cleaned with a dry cloth but not liquid.

Is there anything else we can help you with?

Please select the appropriate option

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

The Dyson cylinder vacuum wand.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Floor tool

Flat out tool

The flat out head from a Dyson cylinder vacuum.

Turbine head

The triggerhead from a Dyson cylinder vacuum.

Which floor tool are you using?

Check the floor tool

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Has checking the floor tool resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check the machine for blockages

Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked.

Remove the hose assembly from the wand handle assembly by pressing the release clip.

Check the hose inlet

Remove the hose from the hose inlet and the front of the machine.

The hose being removed from the main body of the Dyson cylinder vacuum.

Disconnect the Wand handle from the extension tube and check the extension tube for blockages.

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Visual checks on the cyclone and clear bin on the Dyson cylinder vacuum.

Separate the cyclone from the clear bin.

The bin being removed by pushing the quick release button and pulling downwards.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

The bin being emptied by placing bin liner over bin mouth and tipping upside down to release contents.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as necessary.

The cyclone being cleaned with a dry cloth but not liquid.

Reassemble and test machine.

Has checking the machine for blockages resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

How to wash the filter assembly

Remove the cyclone and bin from the machine and open the filter release catch.

The cylone and bin being removed from the main body by pushing the quick release button and pulling.

Remove the filter from the machine.

The bin, cyclone and filter being removed from the Dyson cylinder vacuum main body.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

How to wash the filter on the Dyson DC24 upright vacuum.

Leave to dry in a warm place for 24 hours.

Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Once fully dry replace the filter and ensure the filter cover is closed.

The filter air drying for 12 hours.

Reassemble the machine

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Checking the Turbine head for blockages

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

The brush bar being removed by turning yellow tabs anti clockwise and pushing the tab in the middle upwards.

Remove the Brush bars and clear any hair, thread and debris.

Check both of the metal shafts for blockages and ensure they rotate freely by hand.

The brush bar being pulled from the head and visual checks being carried out.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

A button on the side of the floor tool.

Replace the two Brush bars and refit the two soleplate fasteners.

The brush bar bristles being refitted by pushing back onto floor tool and twisting in place.

Has checking the Turbine head resolved the problem?

Check the machine for blockages

Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked.

Remove the hose assembly from the wand handle assembly by pressing the release clip.

Check the hose inlet

Remove the hose from the hose inlet and the front of the machine.

The hose being removed from the main body of the Dyson cylinder vacuum.

Disconnect the Wand handle from the extension tube and check the extension tube for blockages.

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Visual checks on the cyclone and clear bin on the Dyson cylinder vacuum.

Separate the cyclone from the clear bin.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

The bin being emptied by placing bin liner over bin mouth and tipping upside down to release contents.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as necessary.

The cyclone being cleaned with a dry cloth but not liquid.

Reassemble and test machine.

Has this resolved the problem?

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.

Please select the appropriate option

Check the machine for blockages

Remove the hose from the hose inlet and the front of the machine.

The hose being removed from the main body of the Dyson cylinder vacuum.

Disconnect the Wand handle from the extension tube and check the extension tube for blockages.

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Visual checks on the cyclone and clear bin on the Dyson cylinder vacuum.

Separate the cyclone from the clear bin.

The bin being removed by pushing the quick release button and pulling downwards.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

The bin being emptied by placing bin liner over bin mouth and tipping upside down to release contents.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as necessary.

The cyclone being cleaned with a dry cloth but not liquid.

Reassemble and test machine.

Has checking for blockages resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

The Dyson cylinder vacuum wand.

Place your hand over the end of the extension tube and test the suction.

Has this resolved the problem?

Check the hose inlet

Remove the hose from the hose inlet and the front of the machine.

The hose being removed from the main body of the Dyson cylinder vacuum.

Disconnect the Wand handle from the extension tube and check the extension tube for blockages.

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Visual checks on the cyclone and clear bin on the Dyson cylinder vacuum.

Separate the cyclone from the clear bin.

The bin being removed by pushing the quick release button and pulling downwards.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

The bin being emptied by placing bin liner over bin mouth and tipping upside down to release contents.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as necessary.

The cyclone being cleaned with a dry cloth but not liquid.

Reassemble and test machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

How to wash the filter assembly

Remove the cyclone and bin from the machine and open the filter release catch.

The cylone and bin being removed from the main body by pushing the quick release button and pulling.

Remove the filter from the machine.

The bin, cyclone and filter being removed from the Dyson cylinder vacuum main body.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

How to wash the filter on the Dyson DC24 upright vacuum.

Leave to dry in a warm place for 24 hours.

Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Once fully dry replace the filter and ensure the filter cover is closed.

The filter air drying for 12 hours.

Reassemble the machine

Has washing the filter resolved the problem?

Check the Cleaner head

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.

Remove the floor tool from the extension tube.

Check for blockages and remove as necessary.

Visual check on the floor tool of the Dyson cylinder vacuum.

Has this resolved the problem?

Check the hose inlet

Remove the hose from the hose inlet and the front of the machine.

The hose being removed from the main body of the Dyson cylinder vacuum.

Disconnect the Wand handle from the extension tube and check the extension tube for blockages.

Separate the cyclone from the clear bin.

The bin being removed by pushing the quick release button and pulling downwards.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

The bin being emptied by placing bin liner over bin mouth and tipping upside down to release contents.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as necessary.

The cyclone being cleaned with a dry cloth but not liquid.

Reassemble and test machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the filter

With the bin removed, pull the filter out from the top of the cyclone.

The bin, cyclone and filter being removed from the Dyson cylinder vacuum main body.

Wash the filter

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

How to wash the filter on the Dyson DC24 upright vacuum.

Dry filter

Leave the filter to dry upside down in a warm place for 24 hours or until completely dry.

The filter air drying for 12 hours.

Has this resolved the problem?

Cleaning the machine

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Clean the bin and cyclone

Empty the clear bin by pressing the catch on the front, pull the bin away from the cyclone assembly.

The bin being removed by pushing the quick release button and pulling downwards.

Using a dry cloth or combination tool clean the shroud.

The cyclone being cleaned with a dry cloth but not liquid.

Clean the clear bin with cold water only.

WARNING: Do not use any detergents or polishes on the bin.

Has cleaning the shroud and clear bin resolved the problem?

Check the Brush bar

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

The brush bar being removed by turning yellow tabs anti clockwise and pushing the tab in the middle upwards.

Remove the Brush bars and clear any hair, thread and debris.

Check both of the metal shafts for blockages and ensure they rotate freely by hand.

The brush bar being pulled from the head and visual checks being carried out.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

A button on the side of the floor tool.

Replace the two Brush bars and refit the two soleplate fasteners.

The brush bar bristles being refitted by pushing back onto floor tool and twisting in place.

Has checking the Turbine head resolved the problem?

Using the cable

Turn off and unplug the machine.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 910897-01

Replacement bin for your Dyson vacuum cleaner.

£32.00

Bin

Bin

Part no. 910897-01

Replacement bin for your Dyson vacuum cleaner.

£32.00

£32.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 910885-15

Replacement cyclone for your Dyson vacuum cleaner.

£49.00

Cyclone

Cyclone

Part no. 910885-15

Replacement cyclone for your Dyson vacuum cleaner.

£49.00

£49.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 905377-03

Replacement hose for your Dyson vacuum cleaner.

£32.00

Hose

Hose

Part no. 905377-03

Replacement hose for your Dyson vacuum cleaner.

£32.00

£32.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 910415-14

Replacement extension hose for your Dyson vacuum cleaner.

£55.00

Extension tube

Extension tube

Part no. 910415-14

Replacement extension hose for your Dyson vacuum cleaner.

£55.00

Out of stock.

£55.00

Keep me updated

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

If the machine is spitting out dust, this could indicate a blockage in the machine. Please proceed to the next step.

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

How to attach the floor tool directly onto the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

How to adjust the length of the extension tube on the Dyson cylinder vacuum.

Place your hand over the end of the extension tube and test the suction.

The Dyson cylinder vacuum wand.

Is the suction from the end of the extension strong or weak?

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels (e.g.: 111-UK-A11111).

Alternatively, you may find it on the Main body behind the clear bin.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please see the attached user guide above.

Is there anything else we can help you with?

How to empty the bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

The cylone and bin being removed from the main body by pushing the quick release button and pulling.

Separate the clear bin and cyclone top by pressing the bin catch on the cyclone top.

The bin being removed by pushing the quick release button and pulling downwards.

Empty the contents of the bin into a plastic bin bag or dustbin.

The bin being emptied by placing bin liner over bin mouth and tipping upside down to release contents.

Is there anything else we can help you with?

Wash the filter

Please follow the steps in the video.

Is there anything else we can help you with?

How to wash the filter

Remove the cyclone and bin from the machine and open the filter release catch.

The cylone and bin being removed from the main body by pushing the quick release button and pulling.

Remove the filter from the machine.

The bin, cyclone and filter being removed from the Dyson cylinder vacuum main body.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

How to wash the filter on the Dyson DC24 upright vacuum.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

The filter air drying for 12 hours.

Reassemble the machine.

Is there anything else we can help you with?