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DC20 Stowaway Allergy Parquet™ Let's get your machine working.

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Please select the appropriate option

How to clean the bin and cyclone

Remove the bin and cyclone by pressing the release catch.

The cylone and bin being removed from the main body by pushing the quick release button and pulling.

Separate the clear bin from the cyclone by pressing the catch located on the front of the bin .

The bin being removed by pushing the quick release button and pulling downwards.

Using a dry cloth wipe the shroud.

WARNING: Do not wash the cyclone.

The cyclone being cleaned with a dry cloth but not liquid.

Is there anything else we can help with?

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Test the suction from the extension tube

A rattling noise can indicate that there is something stuck in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

How to adjust the length of the extension tube on the Dyson DC22 cylinder vacuum.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Check the floor tool

Remove the floor tool from the extension tube.

Removing the floor tool from the Dyson cylinder vacuum.

Check the floor tool openings for blockages and remove if necessary.

Has checking the floor tool resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check hose inlet

Remove the hose from the hose inlet on the front of the machine.

The main body of the Dyson cylinder vacuum with an arrow pointing to the hose inlet on the side.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Checking the hose, Wand and extension tube

Remove the hose from the Wand handle assembly by pressing the release clip.

The hose being removed from the main body of the Dyson cylinder vacuum.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the Wand handle from the extension tube and check the extension tube for blockages.

Rebuild the machine and test the suction from the extension tube.

Has checking the machine for blockages resolved the problem?

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Visual checks on the cyclone and clear bin on the Dyson cylinder vacuum.

Separate the cyclone from the clear bin.

The bin being removed by pushing the quick release button and pulling downwards.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as necessary.

The cyclone being cleaned with a dry cloth but not liquid.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the filter and test the suction

Remove the cyclone and bin from the Main body of the machine and remove the filter.

The bin, cyclone and filter being removed from the Dyson cylinder vacuum main body.

Replace the bin, turn the machine on and test the suction from the hose inlet.

The main body of the Dyson cylinder vacuum with an arrow pointing to the hose inlet on the side.

Is the suction at the inlet strong or weak?

Wash the filter

With the bin removed, open the filter housing catch.

Has washing the filter resolved the problem?

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Visual checks on the cyclone and clear bin on the Dyson cylinder vacuum.

Separate the cyclone from the clear bin.

The bin being removed by pushing the quick release button and pulling downwards.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

The bin being emptied by placing bin liner over bin mouth and tipping upside down to release contents.

Clean the cyclone of dust and debris using a cloth or brush tool

Check through the middle of the cyclone for any blockages and remove as necessary.

The cyclone being cleaned with a dry cloth but not liquid.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Check the floor tool

Remove the floor tool from the extension tube.

Removing the floor tool from the Dyson cylinder vacuum.

Check the floor tool openings for blockages and remove if necessary.

How to check for blockages in the cleaner head of the Dyson DC22 cylinder vacuum.

Check bleed valve for blockages and remove as necessary.

Has checking the floor tool resolved the problem?

Check the floor tool

Remove the floor tool from the extension tube.

Removing the floor tool from the Dyson cylinder vacuum.

Check the floor tool openings for blockages and remove if necessary.

Has checking the floor tool resolved the problem?

Checking the Turbine head for blockages

Remove the floor tool from the extension tube.

Removing the floor tool from the Dyson cylinder vacuum.

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

The brush bar being removed by turning yellow tabs anti clockwise and pushing the tab in the middle upwards.

Remove the Brush bars and clear any hair, thread and debris.

Check both of the metal shafts for blockages and ensure they rotate freely by hand.

The brush bar being pulled from the head and visual checks being carried out.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

A button on the side of the floor tool.

Replace the two Brush bars and refit the 2 soleplate fasteners.

Has checking the Turbine head resolved the problem?

Is the Brush bar spinning?

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Check hose inlet

Remove the hose from the hose inlet on the front of the machine.

The main body of the Dyson cylinder vacuum with an arrow pointing to the hose inlet on the side.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Machine is working correctly

This is normal and the machine is working as expected.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check hose inlet

Remove the hose from the hose inlet on the front of the machine.

The main body of the Dyson cylinder vacuum with an arrow pointing to the hose inlet on the side.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Which area is causing the problem?

Check the Turbine head

Remove the floor tool from the extension tube.

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

The brush bar being removed by turning yellow tabs anti clockwise and pushing the tab in the middle upwards.

Remove the Brush bars and clear any hair, thread and debris.

Check both of the metal shafts for blockages and ensure they rotate freely by hand.

The brush bar being pulled from the head and visual checks being carried out.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

A button on the side of the floor tool.

Replace the two Brush bars and refit the 2 soleplate fasteners.

Has the noise stopped?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check hose inlet

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.

Remove the hose from the hose inlet on the front of the machine.

The removal of the hose from the Dyson cylinder vacuum.

Place your hand over the hose inlet and test the suction.

Visual checks up the hose inlet for blockages.

Is the suction at the inlet strong or weak?

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

The floor tool being removed from the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

How to adjust the length of the extension tube on the Dyson DC22 cylinder vacuum.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

When did the machine last have power?

Check thermal cut-out

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.

Wash the filter

Please follow the steps in the video.

Is there anything else we can help with?

How to wash the filter

Remove the cyclone and bin from the machine and open the filter release catch.

The cylone and bin being removed from the main body by pushing the quick release button and pulling.

Remove the filter from the machine.

The bin, cyclone and filter being removed from the Dyson cylinder vacuum main body.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

How to wash the filter on the Dyson DC24 upright vacuum.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

The filter air drying for 12 hours.

Reassemble the machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the filter

With the bin removed, pull the filter out from the top of the cyclone.

The bin, cyclone and filter being removed from the Dyson cylinder vacuum main body.

Wash the filter

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

How to wash the filter on the Dyson DC24 upright vacuum.

Dry filter

Leave the filter to dry upside down in a warm place for 24 hours or until completely dry.

The filter air drying for 12 hours.

Has this resolved the problem?

Unpleasant smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Clean the bin and cyclone

Empty the clear bin by pressing the catch on the front, pull the bin away from the cyclone assembly.

The bin being removed by pushing the quick release button and pulling downwards.

Using a dry cloth or combination tool clean the shroud.

The cyclone being cleaned with a dry cloth but not liquid.

Clean the clear bin with cold water only.

WARNING: Do not use any detergents or polishes on the bin.

Has cleaning the shroud and clear bin resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

How to wash the filter

Remove the cyclone and bin from the machine and open the filter release catch.

The cylone and bin being removed from the main body by pushing the quick release button and pulling.

Remove the filter from the machine.

The bin, cyclone and filter being removed from the Dyson cylinder vacuum main body.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

How to wash the filter on the Dyson DC24 upright vacuum.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

The filter air drying for 12 hours.

Reassemble the machine.

Has washing the filter resolved the problem?

Checking the Turbine head for blockages

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

The brush bar being removed by turning yellow tabs anti clockwise and pushing the tab in the middle upwards.

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside surface of the plunger for fluff and debris and remove if necessary.

The brush bar being pulled from the head and visual checks being carried out.

Replace the two Brush bars and refit the 2 soleplate fasteners.

The brush bar bristles being refitted by pushing back onto floor tool and twisting in place.

Has checking the Turbine head resolved the problem?

Using the cable

Turn off and unplug the machine.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

Blockage

If the machine is spitting out dust, this could indicate a blockage in the machine. Please proceed to the next step.

Please select an appropriate option

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels (e.g.: 111-UK-A11111).

Alternatively, you may find it on the Main body behind the clear bin.

Is there anything else we can help with?

Please see the attached user guide.

Is there anything else we can help with?

How to empty the bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

The cylone and bin being removed from the main body by pushing the quick release button and pulling.

Separate the clear bin and cyclone top by pressing the bin catch on the cyclone top.

The bin being removed by pushing the quick release button and pulling downwards.

Empty the contents of the bin into a plastic bin bag or dustbin.

The bin being emptied by placing bin liner over bin mouth and tipping upside down to release contents.

Is there anything else we can help with?