Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
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Genuine Dyson spare parts and accessories for your machine:
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Click-in battery
Part No. 970425-01
Additional battery clicks into place to extend run time. Can be charged on or off your machine.
Please contact our customer service team via live chat or email.
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Filter
Part No. 970013-02
Replacement Filter for your Dyson cordless vacuum.
£32.00
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Torque Drive Motorhead
Part No. 970100-05
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£70.00
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Soft roller cleaner head
Part No. 966489-15
Engineered with soft woven nylon and anti-static carbon fibre, for hard floors.
£65.00
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How to get your Dyson machine working to its full potential.
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Washing the filter
Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.
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Charging your machine's battery
It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.
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The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
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Phone
0800 298 0298
Our helpline is open:
- 8:00am - 8:00pm Monday to Friday
- 8:00am - 6:00pm Saturday and Sunday
