Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson V11™ Cordless vacuum cleaner support

To give you the best support possible we need to know the machine you have. Please select your machine or enter your serial number below.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Dyson V11™ cordless vacuum cleaner with click-in battery

Remove or replace the click-in battery at the press of a button.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Dyson V11™ cordless vacuum cleaner with screw-in battery

Remove or replace the screw-in battery by removing the screws from the base of your machine.

Need help identifying your machine? Enter your serial number