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Support for your Dyson DC16 (non-motorised) handheld vacuum

Unfortunately we no longer provide servicing or replacement parts for this machine.

  • Use our step-by-step tool to solve your machine's problem.

  • How to get your Dyson machine working to its full potential.

  • Washing the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 12 hours) before refitting.

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday