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Support for your Dyson Purifier Humidify+Cool

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • 360° Glass HEPA and Activated Carbon Filter

    Part No. 965432-01

    Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles³ with activated carbon filter to remove gases and odours.

    Out of stock.

    £65.00

    Learn more
  • Pump column

    Part No. 970753-02

    Replacement pump column for your Dyson purifier humidifier.

    Out of stock.

    £60.00

    Learn more
  • Remote control

    Part No. 970486-14

    Curved and magnetised to store neatly on the machine

    Out of stock.

    £29.00

    Learn more
  • Water tank

    Part No. 965317-01

    Replacement water tank for your Dyson purifier humidifier.

    £49.00

    Learn more

  • How to get your Dyson machine working to its full potential.

  • How to change your filter

    Find out how to monitor and replace your combination filter in our video guide.

  • How to run a Deep clean cycle

    The monthly Deep clean cycle removes limescale from your machine's water system. Your machine's LCD screen and the Dyson Link app will let you know when it's time. You'll need 150g of citric acid, then follow the steps in our video guide or user manual.

Control your Dyson purifier or purifier humidifier – with your voice.¹

  • Amazon Alexa

    Ask Alexa to enable the Dyson skill, to control your Dyson purifier.

  • Google Assistant

    Control all of your connected purifiers with Google. Just say “Hey Google” to get started.

  • Siri Shortcuts

    Connect your Dyson machines to Siri Shortcuts and you’ll be able to control them with your voice, on your Apple device.

¹ Requires a compatible voice service. Voice control excludes lighting. Siri shortcuts not compatible with Dyson robot vacuums.

Google is a trademark of Google LLC.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday