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How to get your Dyson machine working to its full potential.
Replacing the carbon filter
To keep your carbon filter working effectively, we recommend changing it at least every 12 months, or sooner if necessary.
Replacing the HEPA filter
The fully sealed HEPA filter only needs replacing every ten years.¹ Located in the outer cover, it’s quick and easy to change.
¹Filter life is determined by dividing total dust load capacity by annual dust load. Annual dust load was calculated using GB/T 18801 daily mass formula. Results may vary in practice.
The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.