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Support for your Dyson HEPA Cool Formaldehyde

  • Use our step-by-step tool to solve your machine's problem.

Start troubleshooting

  • Genuine Dyson spare parts and accessories for your machine:

  • 360° Glass HEPA and Activated Carbon Filter

    Part No. 965432-01

    Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles³ with activated carbon filter to remove gases and odours.

    £65.00

    Learn more

  • Remote control

    Part No. 969154-19

    Curved and magnetised to store neatly on the machine

    Please contact our customer service team via WhatsApp, live chat or phone.

    Learn more

  • Foot pads

    Part No. 919938-01

    Replacement foot pads for your Dyson machine.

    £2.50

    Learn more

  • Filter Shroud

    Part No. 969156-12

    Please contact our customer service team via WhatsApp, live chat or phone.

    Learn more
See all spares and accessories

  • How to get your Dyson machine working to its full potential.

  • Maintaining your purifier

    To ensure optimum air purification performance, we recommend replacing your HEPA+Carbon filter every 12 months. Your Catalytic filter never needs replacing.

  • Activate Auto mode

    Select Auto mode and your on-board sensors will intelligently adjust settings according to your air quality.

See all guides and tips

Dyson HEPA Cool Formaldehyde user manual

Download a PDF version of your Dyson HEPA Cool Formaldehyde user manual

PDF 7.70 MB

Control your Dyson purifier or purifier humidifier – with your voice.¹

  • Amazon Alexa

    Ask Alexa to enable the Dyson skill, to control your Dyson purifier.

    Learn more

  • Google Assistant

    Control all of your connected purifiers with Google. Just say “Hey Google” to get started.

    Learn more

  • Siri Shortcuts

    Connect your Dyson machines to Siri Shortcuts and you’ll be able to control them with your voice, on your Apple device.

    Learn more

¹ Requires a compatible voice service. Voice control excludes lighting. Siri shortcuts not compatible with Dyson robot vacuums.

Google is a trademark of Google LLC.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Book a repair

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday

  • WhatsApp

    Start a WhatsApp conversation.