Register your machine
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You can quickly get up and running with our step-by-step guide.
Fully charge your batteries
It's important to fully charge all click-in batteries as soon as you open the box, and after every clean. The battery and monitoring system's algorithm 'learns' over time, and fully charging your batteries helps it to more accurately calculate and display remaining run time.
Using your machine
Understanding the three cleaning modes
Automatically adjusts suction power across different floor types. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.
Designed for intensive cleaning on ground-in dirt, with up to five minutes of run time.
Maximum run time for longer cleans all around your home.
Choosing the right tool for the task
High Torque cleaner head
Uses Dyson DLS™ (Dynamic Load Sensor) technology to automatically adjust power across floor types. So you can deep clean between carpet and hard floor without having to change accessories.
Direct drive cleaner head
Drives stiff nylon bristles into carpets to capture ground-in dirt.
Fluffy™ cleaner head
Engineered for hard floors. Sucks up fine dust and large debris simultaneously.
Mini motorised tool
The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.
Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.
Charging your machine's battery
If your machine has a red catch on the battery, you can charge your battery on or off your machine, in or outside of the dock.
Maintaining your machine
From clearing the brush bar to washing the filter, our quick guide will help you keep your machine working at its best.
Washing the filter
We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.
Checking for blockages
Your machine will make a pulsing sound when there's a blockage. Watch the video to see how to find blockages.
Regularly wash the filter
It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Frequently asked questions
How often should I clean the filter?
The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.
What's the best way to use an additional battery?
We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.
Can I leave my vacuum on charge?
The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.
Should I fully charge my vacuum after every use?
We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.
Does the screen use up the battery?
The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.
Does this machine connect to the Dyson Link app?
Your machine works independently and doesn't connect to the Dyson Link app.
Why isn't my Dyson V11™ vacuum adapting to different floors?
Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.
What's the difference between Auto mode and Med mode?
Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.
How do I change the screen’s language?
Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the languag+C157e, press the button to scroll to the tick and then press and hold.
What's the switch on the cleaner head for?
You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.
Quick-release stubborn dirt brush
Part No. 967765-01
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
Quick release adaptor tool
Part No. 968235-01
Replacement quick release adaptor tool for your Dyson vacuum cleaner.
Quick-release up-top adaptor
Part No. 967762-01
Twists and locks at different angles to clean high-up areas of your home
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.