Let's get your machine working.
DC19 Plus Tools vacuum-
DC19 / DC19T2 / DC29
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Test the suction strength
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Which floor tool is attached?
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Check the floor tool
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Issue resolved
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Check the machine for blockages
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Wash the filter
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check the Turbine head
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Check hose inlet
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Checking for blockages
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Wash the filter
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Replacement part required
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Washing the filter - step by step
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Whistling noise
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Check for blockages
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Wash the filter
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Hot dusty smell
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Damp or musty smell
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Visible issue
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Check the Turbine head
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Cable won't rewind
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine spitting out dust
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Where is the serial number located?
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Issue resolved
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User guide
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Emptying the bin
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Washing the filter
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Washing the filter - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Turbine Head is not working. You can solve this by ordering a new one below.
Turbine Head
Part no. 911566-04
Replacement turbine head.
£60.00
Turbine Head
Part no. 911566-04
Replacement turbine head.
£60.00
£60.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 910897-01
Replacement bin for your Dyson vacuum cleaner.
£32.00
Bin
Part no. 910897-01
Replacement bin for your Dyson vacuum cleaner.
£32.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 910885-08
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
Cyclone
Part no. 910885-08
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 905377-03
Replacement hose for your Dyson vacuum cleaner.
£32.00
Hose
Part no. 905377-03
Replacement hose for your Dyson vacuum cleaner.
£32.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Turbine Head is not working. You can solve this by ordering a new one below.
Turbine Head
Part no. 911566-04
Replacement turbine head.
£60.00
Turbine Head
Part no. 911566-04
Replacement turbine head.
£60.00
£60.00
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 910415-14
Replacement extension hose for your Dyson vacuum cleaner.
£55.00
Extension tube
Part no. 910415-14
Replacement extension hose for your Dyson vacuum cleaner.
£55.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
DC19 Plus Tools vacuum
