
Let's get your machine working.
Dyson CSYS™ Desk (Platinum)-
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Troubleshooting
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Visible issue
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My light won't switch on
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Check electrics
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Issue resolved
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Check power cord
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Check dimmer switch
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Check carriage wheel plates
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Reassemble carriage plates
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Remove the power supply
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Check plates for tape
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Check the plates
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Check the electrics
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Issue not resolved, please speak to our Customer Support Team
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Power cord checks
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Check dimmer switch
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Heat sink arm is difficult to adjust
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Check carriage plates
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Issue not resolved
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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How to assemble your Dyson light
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More help required
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Step-by-step guide on how to assemble your Dyson Light
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Issue resolved
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Using the dimmer
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How to reposition the Dyson light
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Power supply is not working. You can solve this by ordering a new one below.
Power supply
Part no. 967247-06
Replacement power supply for your Dyson light.
£49.00

Power supply
Part no. 967247-06
Replacement power supply for your Dyson light.
£49.00
£49.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson CSYS™ Desk (Platinum)