Let's get your machine working.
Dyson CSYS™ floor light (Black)-
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Troubleshooting
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Visible issue
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Light won't switch on
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Check the electrics
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Issue resolved
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Check power cord
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Check dimmer
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Check carriage plates
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Carriage plates
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Remove the power supply
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Check carriage plates
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Check plates
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Check electrics
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Check power cord
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Check dimmer switch
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Remove the power supply
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Issue not resolved, please speak to our Customer Support Team
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Arm difficult to adjust
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Reassemble the carriage plates
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Check the arm
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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How to use the dimmer
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More help required
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Issue resolved
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Assemble the machine
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Step-by-step guide on how to use your Dyson Light
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Reposition the Dyson light
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CSYS Floor user guide
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Power supply is not working. You can solve this by ordering a new one below.
Power supply
Part no. 967247-06
Replacement power supply for your Dyson light.
£49.00
Power supply
Part no. 967247-06
Replacement power supply for your Dyson light.
£49.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Power supply is not working. You can solve this by ordering a new one below.
Power supply
Part no. 967247-06
Replacement power supply for your Dyson light.
£49.00
Power supply
Part no. 967247-06
Replacement power supply for your Dyson light.
£49.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson CSYS™ floor light (Black)
