Cookie Settings
Dyson websites use cookies. By continuing to use our websites, you accept that cookies may be stored on your device, as outlined in our cookie policy.
Replace the battery with type CR 2032.
Please follow the steps in the video.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
On/Off
Airflow
Oscillation
Point the remote directly at the front of the machine while pressing the button.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Use the middle control toggle to adjust the speed of the airflow.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
On/Off
Oscillation
Airflow
Point the remote directly at the front of the machine while pressing the button.
On/Off
Airflow
Oscillation
On/Off
Airflow
Oscillation
Check that the household electrics are on.
Change the fuse in the machine's plug.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Remove the loop amplifier from the telescopic stand by pulling gently on the loop.
Remove the telescopic stand from the Main body by turning the telescope anti-clockwise.
Check the loop and telescope for any debris or blockages.
Ensure the seal is not damaged or missing and no debris visible around the Main body.
Reassemble and test the machine.
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.
Remove the loop amplifier from the telescopic stand by pulling gently on the loop.
Remove the telescopic stand from the Main body by turning the telescope anti-clockwise.
Check the loop and telescope for any debris or blockages.
Ensure the seal is not damaged or missing and no debris visible around the Main body.
Reassemble and test the machine.
Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.
Switch the machine on.
When in the ‘on’ position the ON/OFF button should have a blue LED light surround.
Ensure all the feet are attached to the base of the machine.
Place the fan on a flat, non-slip surface.
On/Off
Airflow
Oscillation
On/Off
Airflow
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Point the remote directly at the front of the machine while pressing a different option.
Replace the battery with type CR 2032.
Please follow the steps in the video.
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Point the remote directly at the front of the machine while pressing the button.
On/Off
Airflow
Oscillation
Lower the Main body onto the base, aligning the arrows.
Turn the base clockwise until it clicks into place.
Lower the telescope onto the base, aligning the arrows.
Once aligned, turn the telescope clockwise to lock.
Lower the loop amplifier onto the telescope.
The remote control can be magnetically attached to the top of the loop.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
To operate, point the remote control toward the front of the base and press the standby ON/OFF button.
Alternatively press the standby ON/OFF button on the Main body.
Please note, the remote control can be magnetically attached to the top of the loop.
Toggle oscillation on or off with the remote.
Airflow can be set by the airflow buttons on the remote.
Lift or push air loop up or down for required airflow height.
The serial number can be found on the base of the machine.
Gently move the loop backward or forward for the required airflow angle.
Do not use polish or detergent on any part of the machine.
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Dyson Cool™ AM03 pedestal fan (White/Silver)
Contact us
You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.
Dyson’s Digital Assistant can help. Just click the yellow icon at the bottom of the page.
.png?scl=1&fmt=png-alpha){kind=icon}
Call our helpline on 0800 298 0298
