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Press the release button at the top of the handle and remove the bin from the machine.
Check the cyclone exhaust and bin entry for blockages and remove as necessary.
Press the button again to open the bin base and empty it of dust.
Check the inside of the cyclone for blockages and remove as necessary.
Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
This issue can be resolved by washing the filter and cleaning the bin and cyclone.
Turn off power and unplug the machine.
Press the release button at the top of the handle and remove the bin from the machine.
Check the cyclone exhaust and bin entry for blockages and remove as necessary.
Press the button again to open the bin base and empty it of dust.
Check the inside of the cyclone for blockages and remove as necessary.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please follow the steps in the video to wash the filter.
For a step by step guide, please select step by step.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water.
WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
Undo the fastener under the machine and remove the filter.
Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
Remove the floor tool and turn the machine on.
Switch off and unplug the machine.
Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Check the cyclone and inlet for blockages, and remove any dust or debris if applicable.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.
Check the cyclone and bin seals are not missing or damaged.
If any parts are missing or damaged, select 'part broken'.
Reassemble and test machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Check the red tabs on the underneath of the Mini flat out tool.
Slide both of the tabs into the open position.
Ensure duct is free of any blockages.
Fully remove the floor tool from the machine.
Check both inlets for blockages and remove as necessary.
Check that there is no damage to the tool.
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
Reassemble and turn on machine. Check that the plunger moves freely.
Checking the Cleaner head openings:
With the Cleaner head removed, check the openings on the tool for blockages and remove as necessary.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
Reassemble and test machine.
This suggests that air is escaping due to an obstruction.
Remove the hose from the hose inlet on the front of the machine.
Place your hand over the hose inlet and test the suction.
Ensure that the extension tube is fully extended.
Unclip the hose from the hose inlet.
Separate the wand handle from the hose and extension tube.
Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.
Checking the Cleaner head openings:
With the Cleaner head removed, check the openings on the tool for blockages and remove as necessary.
Unlock the Brush bar end cap.
Use a coin to unlock the fastener marked with a padlock.
Remove the Brush bar.
Carefully remove the Brush bar and clear any debris.
Re-assemble and turn on machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Check the red tabs on the underneath of the Mini flat out tool.
Slide both of the tabs into the open position.
Ensure duct is free of any blockages.
Fully remove the floor tool from the machine.
Check both inlets for blockages and remove as necessary.
Check that there is no damage to the tool.
Remove the floor tool from the extension tube.
Check the floor tool openings for blockages and remove if necessary.
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.
Unlock the Brush bar end cap.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
Reassemble and turn on machine.
Check that the plunger moves freely.
The Brush bar should spin if the suction is strong, so please continue with the performance checks.
Turn power off and unplug the machine. Lift bin and cyclone from machine.
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhuast pipe for any blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
If any parts are missing or damaged, select 'part broken'.
Reassemble and test machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Ensure that the extension tube is fully extended.
Unclip the hose from the hose inlet.
Separate the wand handle from the hose and extension tube.
Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.
Remove the floor tool and turn the machine on.
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Undo the screw in the handle on the telescopic pipe and remove the cover.
Remove the used batteries and replace them with two new AAA type batteries.
Replace the battery cover, and tighten the screw.
Please dispose of the used batteries responsibly.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Change the (13 amp) fuse.
The switch does not light up.
Press the rear of the switch to make sure it stays in the on position.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Turn off and unplug the machine.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
With the floor tool removed, check the openings on the tool for blockages and remove if necessary.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
Reassemble and turn on machine. Check that the plunger moves freely.
With the floor tool removed, turn the machine on and test the suction at the end of the extension tube.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Press the release button at the top of the handle and remove the bin from the machine.
Check the cyclone exhaust and bin entry for blockages and remove as necessary.
Press the button again to open the bin base and check the inside of the cyclone for blockages.
Check the duct for blockages and remove as necessary.
Reassemble and test the machine.
Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
If your machine is spitting out dust, this indicates that there is a blockage.
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
The floor tool in the image may differ to the tool that you have, however the process remains the same.
Attach the hose to the hose inlet on the front of the machine.
Clip the hose to the rear of the telescopic wand.
Press the release catch and extend the Extension tube to the length required, ensuring it 'clicks' firmly into place.
Attach the floor tool to the telescopic wand.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Press the button located on the telescopic wand.
Pull the bottom half of the extension tube away from the handle assembly.
Attach each tool to the telescopic wand assembly until you hear a 'click'.
To store the accessories, attach the tool holder to the telescopic wand assembly.
The serial number can be found on the rating plate, underneath the machine, between the two wheels (e.g.: 111-UK-A11111).
Alternatively, you may find it on the Main body behind the clear bin.
Turn the power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly on the centre of the clear bin base to close before placing back on the machine.
Undo the screw in the handle on the telescopic pipe and remove the cover.
Remove the used batteries and replace them with two new AAA type batteries.
Replace the battery cover, and tighten the screw.
Please dispose of the used batteries responsibly.
Please follow the steps in the video to wash the filter.
For a step by step guide, please select step by step.
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
Undo the fastener under the machine and remove the filter.
Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
DC22 Multi Floor vacuum
Contact us
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Call our helpline on 0800 298 0298
