Let's get your machine working.
Dyson DC24 DRAWING Limited Edition vacuum-
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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Grinding noise
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Clear the Brush bar
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Refit the Brush bar
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Remove the post-filter
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Replace the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Whine as machine switched off
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High pitched whistle
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Check the post-filter
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Refit the post-filter
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Pick up issues
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The base
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Check inlet suction
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Check Cleaner head
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Check lower duct
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Replacement part required
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Check changeover valve
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Check bin and cyclone
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Wash the filters
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Suction weaker than usual
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Check for reset switch
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Reset the Brush bar
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Clear the Brush bar
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Refit the Brush bar
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Brush bar spins intermittently
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Refit the Brush bar
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Test the hose suction
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Check the Wand
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Weaker than usual
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Both base and hose
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Refit lower duct hose
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Power or electrical issue
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Intermittent power
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Washing the filters
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Washing the filters - step by step
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Switch not working
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Brush bar not spinning - check reset
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Reset the Brush bar
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Clear the Brush bar
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No power
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Thermal cut out
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Pick up issue
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No power more than 2 hours
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Unusual smell
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Musty or damp smell
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Visible issue
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The hose and Wand won't attach
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Check for damage
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Replacement part required
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Brush bar not spinning - check reset
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The bin base is jammed
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The machine is hard to push
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Check for reset switch
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Brush bar spins - is the ball jamming?
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Refit the post-filter
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The ball is jammed
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Sparks or smoke
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Spitting out dust
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Stabiliser issue
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Cleaner head lifting
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Replacement part required
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Refit the Brush bar
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The stabiliser will not actuate
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Check the post-filter
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Issue not resolved
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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How to assemble your Dyson machine
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Issue resolved
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How to turn the Brush bar on and off
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Carrying your Dyson machine
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User guide
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How to start vacuuming
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Emptying the bin
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Washing the filter
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Wash the filter - step by step
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 917390-01
Replacement brush bar for your Dyson vacuum cleaner.
£14.50
Brush bar
Part no. 917390-01
Replacement brush bar for your Dyson vacuum cleaner.
£14.50
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.
Lower duct hose
Part no. 913962-03
Replacement lower duct hose for your Dyson vacuum cleaner.
£3.50
Lower duct hose
Part no. 913962-03
Replacement lower duct hose for your Dyson vacuum cleaner.
£3.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 914701-06
Replacement wand handle for your Dyson vacuum cleaner.
£29.00
Wand handle
Part no. 914701-06
Replacement wand handle for your Dyson vacuum cleaner.
£29.00
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 917390-01
Replacement brush bar for your Dyson vacuum cleaner.
£14.50
Brush bar
Part no. 917390-01
Replacement brush bar for your Dyson vacuum cleaner.
£14.50
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 915928-12
Replacement post filter for your Dyson vacuum cleaner.
£24.50
Post filter
Part no. 915928-12
Replacement post filter for your Dyson vacuum cleaner.
£24.50
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson DC24 DRAWING Limited Edition vacuum
