
Let's get your machine working.
-
-
Clean the bin and cyclone
-
More help required
-
Troubleshooting
-
Pick up issues
-
Check hose, Wand handle and extension tube
-
Issue resolved
-
Which floor tool are you using?
-
Check the contact head
-
Check duct, bin and cyclone
-
Wash the filter
-
Issue not resolved, please speak to our Customer Support Team
-
Washing the filter - step by step
-
Check the Dual mode floor tool
-
Check the Motorhead
-
Check duct, bin and cyclone
-
Check the Motorhead
-
Replacement part required
-
Check the Turbine head
-
Check the Turbine head
-
Brush bar not spinning
-
Check duct, bin and cyclone
-
Check duct, bin and cyclone
-
Check hose, Wand handle and extension tube
-
Power or electrical issue
-
Issue not resolved, please speak to our Customer Support Team
-
No power
-
Thermal cut out
-
Checking for blockages
-
Washing the filter
-
Check electrical supply
-
Switch not working
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Unusual noise
-
Grating or grinding noise
-
Issue not resolved, please speak to our Customer Support Team
-
Rattle noise
-
Check hose inlet
-
Issue resolved
-
Whistling noise
-
Unusual smell
-
Damp or musty smell
-
Issue not resolved, please speak to our Customer Support Team
-
Visible issue
-
Check the Cleaner head
-
Performance checks
-
Replacement part required
-
Cable won't rewind
-
Check the Mini turbine head
-
Performance checks
-
Replacement part required
-
Motorized brush bar not spinning
-
Part broken
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Spitting out dust
-
Attaching the accessories
-
Adjust the floor tool for different floor types
-
Using the contact head
-
Using the Dual mode floor tool
-
Motorhead
-
Using the Turbine head
-
Storing and carrying your Dyson
-
Locating the serial number
-
User guide
-
Empty the bin
-
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Turbine Head is not working. You can solve this by ordering a new one below.
Turbine Head
Part no. 911566-04
Replacement turbine head.
£60.00
Turbine Head
Part no. 911566-04
Replacement turbine head.
£60.00
£60.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 914796-01
Replacement bin for your Dyson vacuum cleaner.
£37.50
Bin
Part no. 914796-01
Replacement bin for your Dyson vacuum cleaner.
£37.50
£37.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 913612-01
Replacement crevice tool for your Dyson vacuum cleaner.
£3.00
Crevice tool
Part no. 913612-01
Replacement crevice tool for your Dyson vacuum cleaner.
£3.00
£3.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 914735-23
Replacement cyclone for your Dyson vacuum cleaner.
£55.00
Cyclone
Part no. 914735-23
Replacement cyclone for your Dyson vacuum cleaner.
£55.00
£55.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 914851-01
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 914851-01
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 919778-02
Replacement pre-filter for your Dyson vacuum cleaner.
£17.50
Pre-filter
Part no. 919778-02
Replacement pre-filter for your Dyson vacuum cleaner.
£17.50
£17.50
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
£25.00
You might need a replacement part.
It looks like the Turbine Head is not working. You can solve this by ordering a new one below.
Turbine Head
Part no. 911566-04
Replacement turbine head.
£60.00
Turbine Head
Part no. 911566-04
Replacement turbine head.
£60.00
£60.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.