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Dyson V6 Absolute vacuum Let's get your machine working.

See all steps

Please select the appropriate option

How to charge the battery

The machine can be charged on a dock (if purchased separately) or by plugging the charger directly to the machine.

The light on the charger will show when the machine is being charged and will go out when charging is complete.

The battery should be fully charged after 3.5 hours.

The Dyson cordless vacuum on charge.

Is there anything else we can help you with?

Please select the appropriate option

Select the appropriate option

Fit the bin

Open the bin base.

The bin base open on the Dyson handheld vacuum.

Locate lug at the front of the cyclone and the recess inside the top of the bin, in line with the release catch for the tools.

Push the lug end of cyclone in first at an angle and then push the bin in towards the Main body until it clicks.

How to put the bin back onto the Dyson cordless vacuum.

Close the bin base.

Dyson handheld vacuum.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Separator tool

Please note that separation of the cyclone and Main body can only done with the separator tool. The separator tool is included when ordering a replacement cyclone or Main body.

The separator tool.

Remove the cyclone

Push the separator tool up in the crevice between the cyclone and Main body.

The separator tool in use.

While the separator tool is pushed up into the crevice, pull the cyclone away from the Main body until it is fully removed.

How to separate the cyclone from the main body of the machine.

Fit the cyclone

Line up the Main body and cyclone.

How to attach the cyclone to the Dyson cordless vacuum.

Push the cyclone and Main body together firmly until they click in place.

If necessary, place the fitting tool onto the Main body so that the retaining ring is compressed before fitting the Main body and cyclone together.

How to attach the cyclone to the Dyson handheld vacuum.

Is there anything else we can help you with?

Fit the battery

Press the bin release button to empty the bin.

How to open the base of the bin on the Dyson cordless vacuum.

With the bin base open, press the button again to remove the bin from the cyclone.

How to remove the bin from your Dyson cordless vacuum.

Locate and untighten the screw on the back of the Main body handle, just above charger input.

How to remove the screws from the power pack of the Dyson handheld vacuum.

Remove the battery by pulling it down.

How to remove the power pack from your Dyson handheld vacuum.

Fit the new battery into the bottom of the Main body.

How to reconnect the power pack to the Dyson cordless vacuum.

Locate and tighten the screw below serial number sticker.

How to reconnect the power pack with screws to the Dyson cordless vacuum.

Is there anything else we can help you with?

How to use the floor tool

Slide the floor tool into the Wand until it 'clicks' into position.

The Brush bar will begin to spin automatically when the trigger is pressed.

How to assemble your Dyson cordless vacuum.

How to use the Mini motorised head

Slide the Mini motorised tool head into the inlet pipe on the bin until it 'clicks' into position.

The Brush bar will spin automatically when the trigger is pressed.

How to connect the Mini motorhead to the Dyson cordless vacuum.

How to attach the accessories

Slide the accessories into the inlet pipe on the bin until they 'click' into position.

How to connect tools to the Dyson handheld vacuum.

Is there anything else we can help you with?

Quick start guide

Is there anything else we can help you with?

Remove the bin.

How to remove the bin from your Dyson cordless vacuum.

Serial number location

The serial number can be found on the Main body of the machine behind the bin.

The serial number location.

Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help you with?

Please check if the machine pulsates

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Put the machine in MAX power mode (the light on the MAX power button will illuminate when the trigger is pressed).

Note: To select MAX mode, first hold down the red ON/OFF trigger so the machine is running, then press and release the MAX button on the rear of the machine.

The max mode on the V6 cordless vacuum.

Test the machine

Press and hold the trigger for 10 seconds.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

In most cases this would suggest that the filter is blocked

Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Thoroughly wash the filter

Tap the filter against a hard surface.

See if there is any debris in the top of the filter.

Soak and massage the filter to dislodge any debris.

Run the filter under cold water.

Soak the filter again and confirm the water is clear.

Leave to dry for at least 24 hours.

Only place the filter in the machine when it’s completely dry.

Post-filter

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

The external filter being removed by lining up dots and pulling from main body.

Has washing the filter resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 965661-01

<p><span style="font-size: medium;">Replacement pre-filter for your Dyson vacuum cleaner.</span></p>

£12.50

Pre-filter

Pre-filter

Part no. 965661-01

<p><span style="font-size: medium;">Replacement pre-filter for your Dyson vacuum cleaner.</span></p>

£12.50

£12.50

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The direct drive bar being unlocked on the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar being removed and debris being removed.

Refit and test

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The direct drive head being secured back into place and locked.

Has this resolved the problem?

Remove the Wand

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Visual checks on the Dyson V6 cordless vacuum wand.

Has this resolved the problem?

Check the bin inlet

Remove the Wand from the machine.

Check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Visual checks on the front of the Dyson V6 cordless vacuum.

Has this resolved the problem?

Remove the bin

Press the bin base release button to empty Bin and leave the bin base open.

The lever being pulled to release the bin on the Dyson V6 cordless vacuum.

With the bin base open, press the button again to remove the bin from the cyclone.

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

You may need to use your finger to push the bin inlet flap open. Before continuing ensure the bin inlet flap moves freely.

You can test this by closing the bin base and holding the bin with the inlet pointing to the floor and shaking the bin. If you hear a rattle this means the bin inlet is freely moving. If you do not hear the bin inlet rattling, ensure all debris have been removed from the inlet.

Visual checks on the bin of the Dyson V6 cordless vacuum.

Clear the cyclone

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.

The brush being used to clean the cyclone on the Dyson V6 cordless vacuum.

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Remove the filter from the machine.

Prior to washing the filter, tap it on a hard surface to remove any debris inside.

Soak and massage the filter in cold water, repeating this process until the water is clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Lay the filter on its side to dry for at least 24 hours.

Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.

Post-filter

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

The external filter being removed by lining up dots and pulling from main body.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the filter

Ensure the machine is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.

To remove the filter, lift it out of the top of the machine.

Note: Your machine has one washable filter, located as shown.

The filter being pulled from the main body of the Dyson V6 cordless vacuum.

Washing the filter

Prior to washing the filter, tap the filter on a hard surface to remove any debris inside.

Wash the filter with cold water only.

Run water over the outside of the filter until the water runs clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.

The filter being rinsed under tap water and squeezed to remove excess water.

Filter drying

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Replacing the filter

To refit, place the dry filter back into the top of the appliance. Make sure it is seated properly.

How to replace the filter on a Dyson cordless vacuum.

Has washing the filter resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Thoroughly wash the filter

In most cases this would suggest that the filter is blocked. Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Tap the filter against a hard surface
See if there is any debris in the top of the filter
Soak and massage the filter to dislodge any debris
Run the filter under cold water

Soak the filter again and confirm the water is clear

Leave to dry for at least 24 hours

Only place the filter in the machine when it’s completely dry.

After washing the filter, has this resolved the problem?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

Bin

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

£19.00

Clear Hard floor tool

Check through both openings of the head for blockages and remove as necessary.

Reassemble and retest the machine.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The mini motorhead being unlocked on the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The mini brush bar being removed and debris being untangled.

Refit and test

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The mini brush bar being secured back into place and locked.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The motorhead on the Dyson V6 cordless vacuum being locked in place.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The motorhead on the Dyson V6 cordless vacuum being removed and debris being untangled.

Refit and test

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The motorhead bar being secured back into place and locked.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar on the Dyson V6 cordless vacuum being untangled from debris.

Refit and test

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Has this resolved the problem?

Open the bin

Press the bin base release button to empty bin and leave the bin base open.

The lever being pulled to release the bin on the Dyson V6 cordless vacuum.

Press and hold the trigger for 10 seconds.

Does the machine pulsate with the bin open?

Remove the bin

With the bin base open, press the button again to remove the bin from the cyclone.

The lever being pulled to release the bin on the Dyson V6 cordless vacuum.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.

The brush being used to clean the cyclone on the Dyson V6 cordless vacuum.

Does the machine pulsate with the bin removed?

Remove the pre-filter

Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

The filter being pulled from the main body of the Dyson V6 cordless vacuum.

Does the machine pulsate with the filter removed?

Remove both filters

Remove the pre-filter and post-filter from the machine.

Press and hold the trigger for 10 seconds.

The external filter being removed by lining up dots and pulling from main body.

Does the machine pulsate with both of the filters removed?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Remove the filter from the machine.

Prior to washing the filter, tap it on a hard surface to remove any debris inside.

Soak and massage the filter in cold water, repeating this process until the water is clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Lay the filter on its side to dry for at least 24 hours.

Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.

Post-filter

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

The external filter being removed by lining up dots and pulling from main body.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Blockage within the bin

This would indicate there is a blockage within the bin.

Please check all openings within the bin and remove as necessary.

Visual checks on the bin of the Dyson V6 cordless vacuum.

Check the bin inlet

The flap can become jammed by a build up of dirt and debris.

You may need to use your finger to push the bin inlet flap open.

You can test this by closing the bin base and holding the bin with the inlet pointing to the floor and shaking the bin. If you hear a rattle this means the bin inlet is freely moving. If you do not hear the bin inlet rattling, ensure all debris have been removed from the inlet.

Has this resolved the problem?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

Bin

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

£19.00

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Visual checks on the front of the Dyson V6 cordless vacuum.

Has this resolved the problem?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

Bin

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

£19.00

Remove the Cleaner head

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Visual checks on the Dyson V6 cordless vacuum wand.

Has this resolved the problem?

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The direct drive bar being unlocked on the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar being removed and debris being removed.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

The direct drive head being secured back into place and locked.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The motorhead on the Dyson V6 cordless vacuum being locked in place.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The motorhead on the Dyson V6 cordless vacuum being removed and debris being untangled.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

The motorhead bar being secured back into place and locked.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar on the Dyson V6 cordless vacuum being untangled from debris.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The mini motorhead being unlocked on the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The mini brush bar being removed and debris being untangled.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

The mini brush bar being secured back into place and locked.

Has this resolved the problem?

Test the machine

Press and hold the trigger for 10 seconds.

Check the status light

If the machine does not have any power, please check the status light and select which light is showing.

A light on the side of the Dyson V6 cordless vacuum main body.

Amber light

An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.

An amber light may also show when charging, this light will go out once the machine is fully charged.

Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.

An amber light showing on the side of the Dyson V6 cordless vacuum.

Please select the appropriate option

Reset the machine

Press and hold the trigger for 3 seconds.

Repeat this 5 times.

Amber light goes out

Please charge the machine for 3.5 hours before using it.

Has this resolved the problem?

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 967810-21

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£65.00

Battery

Battery

Part no. 967810-21

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£65.00

£65.00

How to install this part

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Charge the machine

A blue flashing light means the battery has no power. Please charge the machine fully for 3.5 hours.

The Dyson V6 cordless vacuum being charged by the docking station and cable.

Machine is on charge

When the machine is on charge, the status light should be a solid blue.

Note - When the machine is fully charged the light will turn off.

A light on the side of the Dyson V6 cordless vacuum main body.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 967810-21

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£65.00

Battery

Battery

Part no. 967810-21

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£65.00

£65.00

How to install this part

Charge the machine

Please charge the machine for 3.5 hours.

Test the machine

Once the machine has been charged, pull and hold the trigger for 10 seconds.

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Inspect the power cable

With the charger unplugged check the cable for any damage.

If no damage is found, plug the charger back in and in to the machine directly.

Wiggle the cable to see if you can get the machine to charge. If by moving the cable charges the machine, please select "Charger is faulty"

How to remove the charger from the dock

Remove the machine and its accessories from the dock and unplug the charger from the mains.

Using a screwdriver remove the two screws on the docking station.

With the dock removed, unfeed the cable through the channel on the back of the dock.

Try the machine in a different plug socket.

Charge the machine

Charge the machine without the dock for 3.5 hours.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Count the flashes

Hold in the trigger and count how many times the MAX Power button's light flashes.

MAX fast flashing light.

How many times did the light flash?

Return to working temperature

This indicates that the machine is outside of its normal operating temperature (5oc - 35oc).

7 flashes = Too cold

8 flashes = Too hot

Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.

Has this resolved the problem?

Check for blockages

This suggests that the machine is blocked.

Please select "Pick up issues" to carry out checks for blockages.

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Power issue

This would suggest the machine has no power and is likely because the machine is not receiving power from the charger.

If the machine is being charged in the docking station, please remove the charging cable from the dock and plug it directly into the machine.

The Dyson V6 cordless vacuum being charged by the docking station and cable.

How to remove the charger from the dock

Remove the machine and its accessories from the dock and unplug the charger from the mains.

Using a screwdriver remove the two screws on the docking station.

With the dock removed, unfeed the cable through the channel on the back of the dock.

Try the machine in a different plug socket.

Does a light show when the machine is on charge?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check the status lights

Check the light at the base of the handle (not the MAX Power indicator).

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 967810-21

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£65.00

Battery

Battery

Part no. 967810-21

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£65.00

£65.00

How to install this part

Count the number of red flashing lights

Hold in the trigger and count the number of times the light flashes.

How many times did the light flash?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 967810-21

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£65.00

Battery

Battery

Part no. 967810-21

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£65.00

£65.00

How to install this part

Check MAX button

If the machine has no power and you have a blue light on the battery, please check the 'Max' button light and count the flashes for the following:

The flashes may appear quickly - so it will be best to check twice.

MAX fast flashing light.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Test the machine

Remove all tools and accessories from the machine e.g. wand, Cleaner head, Crevice tool etc.

Pull and hold the trigger for 10 seconds.

Check the status lights

Check the light at the base of the handle (not the MAX Power indicator).

A light on the side of the Dyson V6 cordless vacuum main body.

Please only use this route if it is related to battery degradation.

Machine run time

All machine variants will have a MAX mode run time of 6 minutes.

Using no motorised heads, the machine will have a run time of 20 minutes

Using the motorised heads the machine will run between 14 - 17 minutes subject to machine variant

How to select MAX mode

To select MAX mode, first hold down the red ON/OFF trigger so the machine is running, then press and release the MAX button on the rear of the machine.

When MAX mode is selected, the MAX button will light up. You’ll also hear the motor change pitch as the speed of the impeller increases.

To change back to regular high power suction, just press and release the MAX button again.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the bin

Press the bin base release button to empty bin and leave the bin base open.

The lever being pulled to release the bin on the Dyson V6 cordless vacuum.

Press the release button again to remove the bin from the cyclone.

The bin being removed by pressing the release button downwards and pulling from main body.

Clear the cyclone

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

The brush being used to clean the cyclone on the Dyson V6 cordless vacuum.

Is the noise still present with the bin removed?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The direct drive bar being unlocked on the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar being removed and debris being removed.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

The direct drive head being secured back into place and locked.

Has this resolved the problem?

You might need a replacement part.

It looks like the Motorhead is not working. You can solve this by ordering a new one below.

Motorhead

Part no. 966084-03

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

Motorhead

Motorhead

Part no. 966084-03

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

£60.00

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The motorhead on the Dyson V6 cordless vacuum being locked in place.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The motorhead on the Dyson V6 cordless vacuum being removed and debris being untangled.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

The motorhead bar being secured back into place and locked.

Has this resolved the problem?

You might need a replacement part.

It looks like the Motorhead is not working. You can solve this by ordering a new one below.

Motorhead

Part no. 966084-03

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

Motorhead

Motorhead

Part no. 966084-03

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

£60.00

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar on the Dyson V6 cordless vacuum being untangled from debris.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The mini brush bar being removed and debris being untangled.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

The mini brush bar being secured back into place and locked.

Has this resolved the problem?

You might need a replacement part.

It looks like the Mini Motorhead is not working. You can solve this by ordering a new one below.

Mini Motorhead

Part no. 966086-02

Replacement mini Motorhead for your Dyson vacuum cleaner.

£32.00

Mini Motorhead

Mini Motorhead

Part no. 966086-02

Replacement mini Motorhead for your Dyson vacuum cleaner.

£32.00

£32.00

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

How to clean the bin and cyclone

Push the red button by the clear bin to open the bin base.

Press a second time to release the clear bin from the Main body of the machine.

Remove the bin carefully.

The bin being removed by pressing the release button downwards and pulling from main body.

Clean the bin

Clean the clear bin with a damp cloth only. Avoid contact with the electrical contacts located in the nozzle of the bin along with the back of the bin.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the clear bin is completely dry before replacing.

To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.

Close the bin base so it clicks into place and is secure.

Washing the filter can also help to remove the smell.

Reattach the bin on the Dyson V6 cordless vacuum.

Please select the appropriate option

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Washing the filter

Remove the filter from the machine.

Prior to washing the filter, tap it on a hard surface to remove any debris inside.

Soak and massage the filter in cold water, repeating this process until the water is clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Lay the filter on its side to dry for at least 24 hours.

Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.

Post-filter

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

The external filter being removed by lining up dots and pulling from main body.

Has this resolved the problem?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Replacement part

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Please select the appropriate option

Which part is broken?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

Bin

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

£19.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914361-01

Replacement combination tool for your Dyson vacuum cleaner.

£25.00

Combination tool

Combination tool

Part no. 914361-01

Replacement combination tool for your Dyson vacuum cleaner.

£25.00

£25.00

You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 965815-01

Replacement crevice tool for your Dyson vacuum cleaner.

£12.50

Crevice tool

Crevice tool

Part no. 965815-01

Replacement crevice tool for your Dyson vacuum cleaner.

£12.50

£12.50

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 965878-03

Replacement cyclone for your Dyson vacuum cleaner.

£29.00

Cyclone

Cyclone

Part no. 965878-03

Replacement cyclone for your Dyson vacuum cleaner.

£29.00

£29.00

How to install this part

You might need a replacement part.

It looks like the Motorhead is not working. You can solve this by ordering a new one below.

Motorhead

Part no. 966084-03

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

Motorhead

Motorhead

Part no. 966084-03

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

£60.00

You might need a replacement part.

It looks like the Mini Motorhead is not working. You can solve this by ordering a new one below.

Mini Motorhead

Part no. 966086-02

Replacement mini Motorhead for your Dyson vacuum cleaner.

£32.00

Mini Motorhead

Mini Motorhead

Part no. 966086-02

Replacement mini Motorhead for your Dyson vacuum cleaner.

£32.00

£32.00

You might need a replacement part.

It looks like the Motorhead is not working. You can solve this by ordering a new one below.

Motorhead

Part no. 966084-03

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

Motorhead

Motorhead

Part no. 966084-03

Replacement motorhead for your Dyson vacuum cleaner.

£60.00

£60.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 966905-01

Replacement wand for your Dyson vacuum cleaner.

£29.00

Wand

Wand

Part no. 966905-01

Replacement wand for your Dyson vacuum cleaner.

£29.00

£29.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

MAX power button doesn't change mode

Please ensure the machine has power.

Hold the red trigger down with one hand and with the other, firmly push the MAX power button in.

There should be a change in the tone of the motor.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 966905-01

Replacement wand for your Dyson vacuum cleaner.

£29.00

Wand

Wand

Part no. 966905-01

Replacement wand for your Dyson vacuum cleaner.

£29.00

£29.00

Clear the Mini motorised head

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The mini motorhead being unlocked on the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The mini brush bar being removed and debris being untangled.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The mini brush bar being secured back into place and locked.

Does the Brush bar now spin constantly?

Remove the bin

Open the bin base by pressing the release button.

Press the button again to remove the bin from the cyclone.

The bin being removed by pressing the release button downwards and pulling from main body.

Check the electrical contacts on the bin

Once the bin has been removed, clean the electrical contact from any dust.

The electrical contacts are located at the top of the bin where it connects to the Main body.

Visual checks on the Dyson V6 cordless vacuum bin.

Check the electrical contacts on the Main body

Clean the electrical contact from dust.

The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.

Tip: You can use a cotton bud to help remove any dust.

Visual checks on the Dyson V6 cordless vacuum main body.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The motorhead on the Dyson V6 cordless vacuum being locked in place.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The motorhead on the Dyson V6 cordless vacuum being removed and debris being untangled.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The motorhead bar being secured back into place and locked.

Does the Brush bar now spin constantly?

Remove the bin

Open the bin base by pressing the release button.

Press the button again to remove the bin from the cyclone.

The bin being removed by pressing the release button downwards and pulling from main body.

Check the electrical contacts on the bin

Once the bin has been removed, clean the electrical contact from any dust.

The electrical contacts are located at the top of the bin where it connects to the Main body.

Visual checks on the Dyson V6 cordless vacuum bin.

Check the electrical contacts on the Main body

Clean the electrical contact from dust.

The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.

Tip: You can use a cotton bud to help remove any dust.

Visual checks on the Dyson V6 cordless vacuum main body.

Has this resolved the problem?

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The direct drive bar being unlocked on the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar being removed and debris being removed.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The direct drive head being secured back into place and locked.

Does the Brush bar now spin constantly?

Remove the bin

Open the bin base by pressing the release button.

Press the button again to remove the bin from the cyclone.

The bin being removed by pressing the release button downwards and pulling from main body.

Check the electrical contacts on the bin

Once the bin has been removed, clean the electrical contact from any dust.

The electrical contacts are located at the top of the bin where it connects to the Main body.

Visual checks on the Dyson V6 cordless vacuum bin.

Check the electrical contacts on the Main body

Clean the electrical contact from dust.

The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.

Tip: You can use a cotton bud to help remove any dust.

Visual checks on the Dyson V6 cordless vacuum main body.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar on the Dyson V6 cordless vacuum being untangled from debris.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Does the Brush bar now spin constantly?

Remove the bin

Open the bin base by pressing the release button.

Press the button again to remove the bin from the cyclone.

The bin being removed by pressing the release button downwards and pulling from main body.

Check the electrical contacts on the bin

Once the bin has been removed, clean the electrical contact from any dust.

The electrical contacts are located at the top of the bin where it connects to the Main body.

Visual checks on the Dyson V6 cordless vacuum bin.

Check the electrical contacts on the Main body

Clean the electrical contact from dust.

The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.

Tip: You can use a cotton bud to help remove any dust.

Visual checks on the Dyson V6 cordless vacuum main body.

Has this resolved the problem?

Clear the inlet

The flap can become jammed by a build up of dirt and debris.

Remove the bin

Open the bin base by pressing the release button.

Press the button again to remove the bin from the cyclone.

Clear any debris from behind the inlet flap.

Reassemble and test the machine.

The bin being removed by pressing the release button downwards and pulling from main body.

Please select the appropriate option

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

Bin

Bin

Part no. 965660-04

Replacement bin for your Dyson vacuum cleaner.

£19.00

£19.00

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.