Support | Troubleshooting

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 923411-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

Bin

Part no. 923411-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 918068-02

Replacement combination tool for your Dyson vacuum cleaner.

£25.00

Combination tool

Part no. 918068-02

Replacement combination tool for your Dyson vacuum cleaner.

£25.00

Available for delivery in 1 - 2 days.

£25.00

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966246-07

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

Cyclone

Part no. 966246-07

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966246-07

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

Cyclone

Part no. 966246-07

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

You might need a replacement part.

It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£49.00

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£49.00

Available for delivery in 1 - 2 days.

£49.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Musclehead floor tool is not working. You can solve this by ordering a new one below.

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£49.00

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£49.00

Available for delivery in 1 - 2 days.

£49.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.

HEPA post filter

Part no. 922444-02

Replacement HEPA post filter for your Dyson vacuum cleaner.

£42.00

HEPA post filter

Part no. 922444-02

Replacement HEPA post filter for your Dyson vacuum cleaner.

£42.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

£25.00

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

£25.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-09

Replacement extension hose for your Dyson vacuum cleaner.

£27.50

Extension tube

Part no. 917260-09

Replacement extension hose for your Dyson vacuum cleaner.

£27.50

Available for delivery in 1 - 2 days.

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£49.00

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£49.00

Available for delivery in 1 - 2 days.

£49.00

You might need a replacement part.

It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£49.00

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

£49.00

Available for delivery in 1 - 2 days.

£49.00

You might need a replacement part.

It looks like the Musclehead floor tool is not working. You can solve this by ordering a new one below.

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£49.00

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£49.00

Available for delivery in 1 - 2 days.

£49.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966246-07

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

Cyclone

Part no. 966246-07

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

DC28c i vacuum (Iron/Bright Silver/Moulded Yellow)

Let's get your machine working.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

You might need a replacement part.

Bin

You might need a replacement part.

Combination tool

You might need a replacement part.

Cyclone

You might need a replacement part.

Cyclone

You might need a replacement part.

Dual mode floor tool

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

You might need a replacement part.

Musclehead floor tool

We need a little more information to help us solve your issue.

You might need a replacement part.

HEPA post filter

We need a little more information to help us solve your issue.

You might need a replacement part.

Stair tool

We need a little more information to help us solve your issue.

You might need a replacement part.

Extension tube

We need a little more information to help us solve your issue.

You might need a replacement part.

Dual mode floor tool

You might need a replacement part.

Dual mode floor tool

You might need a replacement part.

Musclehead floor tool

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

You might need a replacement part.

Cyclone

Further help