
Let's get your machine working.
DC28c i vacuum (Iron/Bright Silver/Moulded Yellow)-
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How to check for blockages
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Check blockages
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Check for blockages
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Issue resolved
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Check blockages
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Check blockages
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Check the Turbine head
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Wash the filter
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Check the Dual mode floor tool
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Musclehead floor tool
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Check the hose and seals
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Pick up issue
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Suction weaker than usual
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Check for blockages
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Strong suction
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Check the Dual mode floor tool
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Check floor tool blockage
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Replacement part required
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Has this resolved the problem?
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Check blockages
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Wash the filter
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Replacement part required
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Wash the filter
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Musclehead floor tool
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Check floor tool blockage
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Replacement part required
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Check blockages
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Check the Turbine head
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Check for blockages
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Replacement part required
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Check for blockages
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Check blockages
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Wash the filter
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Replacement part required
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Wash the filter
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp smell
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Clean the bin and cyclone
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Wash the filter
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Unpleasant smell
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Dual mode floor tool not adjusting
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Wash the filter
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Replacement part required
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Wash the filter
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Wash the filter
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Ball is getting hot
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Checking for blockages
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Machine spitting out dust
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Cable won't rewind
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Quick start guide
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Issue resolved
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How to use the Musclehead floor tool
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How to use the Turbine head
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User guide
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How to attach the accessories
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How to clean the bin and cyclone
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How to empty the bin
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Washing the filter
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Wash the filter
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 923411-01
Replacement bin for your Dyson vacuum cleaner.
£29.00

Bin
Part no. 923411-01
Replacement bin for your Dyson vacuum cleaner.
£29.00
£29.00
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£25.00

Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£25.00
Available for delivery in 1 - 2 days.
£25.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
£42.00

Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
£42.00
£42.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
£42.00

Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
£42.00
£42.00
You might need a replacement part.
It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.
Dual mode floor tool
Part no. 966247-01
Replacement dual mode floor tool for your Dyson vacuum cleaner.
£49.00

Dual mode floor tool
Part no. 966247-01
Replacement dual mode floor tool for your Dyson vacuum cleaner.
£49.00
Available for delivery in 1 - 2 days.
£49.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Musclehead floor tool is not working. You can solve this by ordering a new one below.
Musclehead floor tool
Part no. 965577-01
Replacement musclehead floor tool for your Dyson vacuum cleaner.
£49.00
Musclehead floor tool
Part no. 965577-01
Replacement musclehead floor tool for your Dyson vacuum cleaner.
£49.00
Available for delivery in 1 - 2 days.
£49.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.
HEPA post filter
Part no. 922444-02
Replacement HEPA post filter for your Dyson vacuum cleaner.
£42.00

HEPA post filter
Part no. 922444-02
Replacement HEPA post filter for your Dyson vacuum cleaner.
£42.00
£42.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00

Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
£25.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-09
Replacement extension hose for your Dyson vacuum cleaner.
£27.50

Extension tube
Part no. 917260-09
Replacement extension hose for your Dyson vacuum cleaner.
£27.50
Available for delivery in 1 - 2 days.
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.
Dual mode floor tool
Part no. 966247-01
Replacement dual mode floor tool for your Dyson vacuum cleaner.
£49.00

Dual mode floor tool
Part no. 966247-01
Replacement dual mode floor tool for your Dyson vacuum cleaner.
£49.00
Available for delivery in 1 - 2 days.
£49.00
You might need a replacement part.
It looks like the Dual mode floor tool is not working. You can solve this by ordering a new one below.
Dual mode floor tool
Part no. 966247-01
Replacement dual mode floor tool for your Dyson vacuum cleaner.
£49.00

Dual mode floor tool
Part no. 966247-01
Replacement dual mode floor tool for your Dyson vacuum cleaner.
£49.00
Available for delivery in 1 - 2 days.
£49.00
You might need a replacement part.
It looks like the Musclehead floor tool is not working. You can solve this by ordering a new one below.
Musclehead floor tool
Part no. 965577-01
Replacement musclehead floor tool for your Dyson vacuum cleaner.
£49.00
Musclehead floor tool
Part no. 965577-01
Replacement musclehead floor tool for your Dyson vacuum cleaner.
£49.00
Available for delivery in 1 - 2 days.
£49.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
£42.00

Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
£42.00
£42.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
DC28c i vacuum (Iron/Bright Silver/Moulded Yellow)