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Let's get your machine working.

Dyson Cinetic Big Ball Animal vacuum
See all steps

Popular queries

Pick up issues

Brush bar issues

The machine is hard to push

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

£27.50

Wand

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

£27.50

£27.50

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

£37.50

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

£37.50

£37.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966377-01

<p>Replacement cleaner head for your Dyson vacuum cleaner.&nbsp;</p>

£65.00

Cleaner head

Cleaner head

Part no. 966377-01

<p>Replacement cleaner head for your Dyson vacuum cleaner.&nbsp;</p>

£65.00

£65.00

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

Bin

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

£29.00

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966377-01

<p>Replacement cleaner head for your Dyson vacuum cleaner.&nbsp;</p>

£65.00

Cleaner head

Cleaner head

Part no. 966377-01

<p>Replacement cleaner head for your Dyson vacuum cleaner.&nbsp;</p>

£65.00

£65.00

How to install this part

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 920753-01

<p>Replacement combination tool for your Dyson vacuum cleaner.</p>

£12.50

Combination tool

Combination tool

Part no. 920753-01

<p>Replacement combination tool for your Dyson vacuum cleaner.</p>

£12.50

£12.50

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966728-05

Replacement cyclone for your Dyson vacuum cleaner.

£60.00

Cyclone

Cyclone

Part no. 966728-05

Replacement cyclone for your Dyson vacuum cleaner.

£60.00

£60.00

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

£37.50

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

£37.50

£37.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 920756-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

Stair tool

Stair tool

Part no. 920756-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

£3.50

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

£27.50

Wand

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

£27.50

£27.50

You might need a replacement part.

It looks like the Soleplate is not working. You can solve this by ordering a new one below.

Soleplate

Part no. 966847-01

Replacement soleplate for your Dyson vacuum cleaner.

£27.50

Soleplate

Soleplate

Part no. 966847-01

Replacement soleplate for your Dyson vacuum cleaner.

£27.50

£27.50

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the C-clip is not working. You can solve this by ordering a new one below.

C-clip

Part no. 966379-01

Replacement c-clip for your Dyson vacuum cleaner.

£2.50

C-clip

C-clip

Part no. 966379-01

Replacement c-clip for your Dyson vacuum cleaner.

£2.50

£2.50

How to install this part

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966377-01

<p>Replacement cleaner head for your Dyson vacuum cleaner.&nbsp;</p>

£65.00

Cleaner head

Cleaner head

Part no. 966377-01

<p>Replacement cleaner head for your Dyson vacuum cleaner.&nbsp;</p>

£65.00

£65.00

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 966377-01

<p>Replacement cleaner head for your Dyson vacuum cleaner.&nbsp;</p>

£65.00

Cleaner head

Cleaner head

Part no. 966377-01

<p>Replacement cleaner head for your Dyson vacuum cleaner.&nbsp;</p>

£65.00

£65.00

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966728-05

Replacement cyclone for your Dyson vacuum cleaner.

£60.00

Cyclone

Cyclone

Part no. 966728-05

Replacement cyclone for your Dyson vacuum cleaner.

£60.00

£60.00

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

Bin

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

£29.00

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

Bin

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

£29.00

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Cinetic Big Ball Animal vacuum