Let's get your machine working.
Dyson Big Ball Total Clean vacuum-
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Wash the filter - video
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Washing the filter - step by step
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More help required
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Troubleshooting
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Unusual noise
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Whistling - check hose
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Issue resolved
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Check bin and cyclone
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Wash the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Dual mode floor tool
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Pick up issue
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Strong suction to the extension tube
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Turbine head checks
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Replacement part required
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Check hose, handle and Wand
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Check duct, bin and cyclone
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Musclehead check
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Check floor tool
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Replacement part required
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Using dual mode
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Check floor tool
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Replacement part required
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Check hose, handle and Wand
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Switch fault
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Musty or damp smell
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Cleaning the cyclone
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Burning smell
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Unable to slide bin up
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Cable won't rewind
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Dual mode won't adjust
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Replacement part required
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Spitting out dust
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Check the floor tool
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Check hose, Wand and tube
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Check bin and cyclone
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Wash the filter - video
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Washing the filter - step by step
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Replacement part required
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Assembling your machine
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Issue resolved
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How to use the cable rewind
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Serial number location
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How to store the accessories
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Important safety instructions
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How to use the floor tool
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Dual mode floor tool
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Musclehead floor tool
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Turbine head
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How to use the suction release trigger
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How to attach the accessories
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How to use the extension tube
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Emptying the bin
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Cleaning the bin
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Closing the bin
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 967363-02
Replacement bin for your Dyson vacuum cleaner.
£37.50
Bin
Part no. 967363-02
Replacement bin for your Dyson vacuum cleaner.
£37.50
£37.50
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
£29.00
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
£29.00
£29.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release Dual-mode floor tool is not working. You can solve this by ordering a new one below.
Quick-release Dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
£49.00
Quick-release Dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
£49.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 967369-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
Stair tool
Part no. 967369-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
£25.00
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
£60.00
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
£60.00
£60.00
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 967365-01
Replacement extension tube for your Dyson vacuum cleaner.
£24.50
Extension tube
Part no. 967365-01
Replacement extension tube for your Dyson vacuum cleaner.
£24.50
£24.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967368-01
Replacement combination tool for your Dyson vacuum cleaner.
£25.00
Combination tool
Part no. 967368-01
Replacement combination tool for your Dyson vacuum cleaner.
£25.00
£25.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
£60.00
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
£60.00
£60.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release Dual-mode floor tool is not working. You can solve this by ordering a new one below.
Quick-release Dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
£49.00
Quick-release Dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
£49.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release Dual-mode floor tool is not working. You can solve this by ordering a new one below.
Quick-release Dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
£49.00
Quick-release Dual-mode floor tool
Part no. 967372-01
Adjustable floor tool for optimum suction across all floor surfaces.
£49.00
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
£60.00
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
£60.00
£60.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson Big Ball Total Clean vacuum
