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Dyson Big Ball Total Clean vacuum Let's get your machine working.

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Please select the appropriate option

Washing the filter

Please follow the steps in the video.

Is there anything else we can help with?

Wash the filter

Ensure the machine is switched off and unplugged.

How to unplug the Dyson cylinder vacuum from the mains supply.

Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.

Unclip the front of the carrying handle and remove the filter.

The pre-filter being removed from the Dyson cylinder vacuum by unclipping the lid and opening it.

Wash the filter with cold water only.

The filter from the Dyson cylinder vacuum being washed under a cold tap.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Squeeze the filter of excess water.

Leave the filter to dry for 24 hours.

Leaving the filter from the Dyson cylinder vacuum to dry for 24 hours.

Once the filter is dry, refit the filter into the top of the cyclone.

How to replace the pre-filter on the Dyson cylinder vacuum.

Clip the lid down on the cyclone.

Place the clear bin and cyclone back onto the machine ensuring it clicks securely.

Is there anything else we can help with?

Please select the appropriate option

Check the hose and seals

Remove the hose, Wand handle and extension tube.

Separate the extension tube from the Wand handle by pressing the release catch on the extension tube.

How to separate the extension hose, wand handle and hose.

Check Wand handle

Check there are no cracks in the handle.

Check the seal on the Wand handle is in place and is not damaged.

How to check inside the wand handle for blockages.

Check the extension tube seal is in place and is not damaged.

How to check the extension tube of the Dyson cylinder vacuum for blockages.

Check the hose

Check there are no rips or tears.

Ensure the seal is in place and is not damaged.

Remove the bin fully from the machine.

Check both seals on the Main body are in place and not damaged.

How to check the seals on a Dyson cylinder vacuum.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Checking the cyclone and bin

Remove the clear bin from the cyclone.

Firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Check both seals on the bin are in place and are not damaged.

Check cyclone

Check the seal on the cyclone is in place and not damaged.

Refit the bin

Insert the spine into the bin runner.

Push upwards until it clicks and then continue pushing until it slides home.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Attach the bin/cyclone to the machine, ensuring it clicks into place.

How to replace a bin on the Dyson cylinder vacuum.

Has this resolved the problem?

Washing the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

After washing the filter, please leave at least 24 hours to dry completely before refitting into the assembly.

Wash the filter

Ensure the machine is switched off and unplugged.

How to unplug the Dyson cylinder vacuum from the mains supply.

Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.

Unclip the front of the carrying handle and remove the filter.

The pre-filter being removed from the Dyson cylinder vacuum by unclipping the lid and opening it.

Wash the filter with cold water only.

The filter from the Dyson cylinder vacuum being washed under a cold tap.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Squeeze the filter of excess water.

Leave the filter to dry for 24 hours.

Leaving the filter from the Dyson cylinder vacuum to dry for 24 hours.

Once the filter is dry, refit the filter into the top of the cyclone.

How to replace the pre-filter on the Dyson cylinder vacuum.

Clip the lid down on the cyclone.

Place the clear bin and cyclone back onto the machine ensuring it clicks securely.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Please select the appropriate option

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967363-02

Replacement bin for your Dyson vacuum cleaner.

£37.50

Bin

Bin

Part no. 967363-02

Replacement bin for your Dyson vacuum cleaner.

£37.50

£37.50

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

£29.00

Brush bar

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

£29.00

£29.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Quick-release Dual-mode floor tool is not working. You can solve this by ordering a new one below.

Quick-release Dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

£49.00

Quick-release Dual-mode floor tool

Quick-release Dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

£49.00

£49.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 967369-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

Stair tool

Stair tool

Part no. 967369-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

£3.50

You might need to arrange a visit from a Dyson expert.

It looks like the Turbine head isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Turbine head

Part no. 963544-05

<p>Replacement turbine head for your Dyson vacuum cleaner.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

£60.00

Turbine head

Turbine head

Part no. 963544-05

<p>Replacement turbine head for your Dyson vacuum cleaner.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

£60.00

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 967365-01

Replacement extension tube for your Dyson vacuum cleaner.

£22.00

Extension tube

Extension tube

Part no. 967365-01

Replacement extension tube for your Dyson vacuum cleaner.

£22.00

Out of stock.

£22.00

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 967368-01

Replacement combination tool for your Dyson vacuum cleaner.

£27.50

Combination tool

Combination tool

Part no. 967368-01

Replacement combination tool for your Dyson vacuum cleaner.

£27.50

£27.50

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

How to check the seals on a Dyson cylinder vacuum.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.
The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
The bin base will then open.
The bin base will not open if the red button is not pushed down fully.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Wash the clear plastic bin with water, but do not wash the cyclone.

Refit the bin

To refit the clear bin Insert the spine into the bin runner.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Where to check for blockages on the cyclone of a Dyson cylinder vacuum.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has this resolved the problem?

Checking the machine for blockages

Remove any tools from the extension tube.

How to remove the floor tool from the extension tube.

Fully extend the extension tube by pressing the red button.

How to adjust the length of the extension tube on a Dyson cylinder vacuum.

Turn the machine on and place your hand over the end of the extension tube.

Checking the suction on the extension tube from the Dyson cylinder vacuum.

Is the suction strong or weak?

Which floor tool are you experiencing an issue with?

The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch.

How to remove the floor tool from the extension tube.

Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

With the Cleaner head removed, check the openings on the tool for blockages and remove if necessary.

How to check for blockages in the cleaner head on a Dyson cylinder vacuum.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

You might need to arrange a visit from a Dyson expert.

It looks like the Turbine head isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Turbine head

Part no. 963544-05

<p>Replacement turbine head for your Dyson vacuum cleaner.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

£60.00

Turbine head

Turbine head

Part no. 963544-05

<p>Replacement turbine head for your Dyson vacuum cleaner.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

£60.00

Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the hose from the machine by pressing the release catches on the hose.

How to remove the hose from the Dyson cylinder vacuum.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

How to check for blockages in the extension tube, wand handle and hose.

Reassemble and test machine.

Has this resolved the problem?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Check duct, bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

How to check the seals on a Dyson cylinder vacuum.

To release the dirt, firmly push the red bin release button.

  • The bin will slide down, cleaning the shroud as it goes.
  • The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
  • The bin base will then open.
  • The bin base will not open if the red button is not pushed down fully.

WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Wash the clear plastic bin with water, but do not wash the cyclone.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Where to check for blockages on the cyclone of a Dyson cylinder vacuum.

To refit the clear bin Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has this resolved the problem?

The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

How to use the Musclehead floor tool

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Has checking the bleed valve resolved the problem?

Checking the Musclehead for blockages

Remove the Musclehead from the extension tube.

Check the underneath of the floor tool and remove any blockages as necessary.

Has checking the floor tool resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

How to use the floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

For use on hard flooring, the purple seal should be in the 'down' position.

For use on hard flooring, the purple seal should be in the 'down' position.

How to adjust the brush bar on the bottom of the cleaner head on a Dyson cylinder vacuum.

Has checking the floor tool settings resolved the problem?

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

How to check for blockages in the cleaner head on a Dyson cylinder vacuum.

Has checking the floor tool resolved the problem?

You might need a replacement part.

It looks like the Quick-release Dual-mode floor tool is not working. You can solve this by ordering a new one below.

Quick-release Dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

£49.00

Quick-release Dual-mode floor tool

Quick-release Dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

£49.00

£49.00

Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the Wand handle from the hose by pressing the release catch on the Wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

How to remove the hose from the Dyson cylinder vacuum.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

How to check for blockages in the extension tube, wand handle and hose.

Reassemble and test machine.

Has checking the hose, Wand handle and Wand resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Checking the machine for blockages

Remove any tool from the extension tube.

How to remove the floor tool from the extension tube.

Fully extend the extension tube by pressing the red button.

How to adjust the length of the extension tube on a Dyson cylinder vacuum.

Turn the machine on and place your hand over the end of the extension tube.

Checking the suction on the extension tube from the Dyson cylinder vacuum.

Is the suction strong or weaker than usual?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Test the machine

Press the rear of the switch to make sure it stays in the on position.

Please note: The switch does not light up.

Make sure the red power button is down.

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Do not wash the cyclone.

Check the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Check the openings of the duct and bin for any blockages and remove as necessary.

How to check the seals on a Dyson cylinder vacuum.

Has this resolved the problem?

Cleaning the cyclone

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Push the button again to release the bin from the cyclone.

Use a dry cloth to clean around the cyclone to remove any finer dust or debris.

Check underneath the cyclone for any blockages and remove as necessary.

Clean the bin

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Wash the clear plastic bin with water, but do not wash the cyclone.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check the red rod

This is usually due to the red rod not being pushed down fully so that it is flush with the clear bin.

Check the position of the RED bin release push rod.

If the bottom of the push rod is not flush with the bottom of the bin, the rod needs to be pushed down again.

Check the position again before attempting to slide up.

Slide the bin back up and close the bin base flap.

Has checking the red rod position resolved the issue?

Using the cable

Ensure the machine is switched off.

Make sure the red power button is down.

Unplug the machine before rewinding the cable.

How to unplug the Dyson cylinder vacuum from the mains supply.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

How to rewind the cable on a Dyson cylinder vacuum.

Has this resolved the problem?

Correct Wand position

When the Wand is in a vertical position, the dual mode floor tool may not adjust between hard floor and carpet modes.

If the machine is powered on and the head is in ErP MAX mode, it will be difficult to change the floor mode of the Cleaner head.

Ensure the power is turned off and the Wand is in a normal vacuuming position as shown, and retry adjusting the dual mode between hard floor and carpet positions.

The Soleplate in the down position for use on carpets and in the up position for use on hardflooring.

Has retesting the Dual mode floor tool resolved the problem?

You might need a replacement part.

It looks like the Quick-release Dual-mode floor tool is not working. You can solve this by ordering a new one below.

Quick-release Dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

£49.00

Quick-release Dual-mode floor tool

Quick-release Dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

£49.00

£49.00

Checking the machine for blockages

Remove any tool from the extension tube.

How to remove the floor tool from the extension tube.

Fully extend the extension tube by pressing the red button.

How to adjust the length of the extension tube on a Dyson cylinder vacuum.

Turn the machine on and place your hand over the end of the extension tube.

How to adjust the length of the extension tube on a Dyson cylinder vacuum.

Is the suction strong or weak?

The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

Check the opening of the floor tool for blockages and remove if necessary.

How to check for blockages in the cleaner head on a Dyson cylinder vacuum.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the hose from the machine by pressing the release catches on the hose.

How to remove the hose from the Dyson cylinder vacuum.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

How to check for blockages in the extension tube, wand handle and hose.

Reassemble and test machine.

Has checking the hose, Wand handle and Wand resolved the problem?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Check the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

How to check the seals on a Dyson cylinder vacuum.

To release the dirt, firmly push the red bin release button.

  • The bin will slide down, cleaning the shroud as it goes.
  • The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
  • The bin base will then open.
  • The bin base will not open if the red button is not pushed down fully.

WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Where to check for blockages on the cyclone of a Dyson cylinder vacuum.

Refit the bin

To refit the clear bin insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has checking the bin and cyclone resolved the problem?

Washing the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

After washing the filter, please leave at least 24 hours to dry completely before refitting into the assembly.

Wash the filter

Ensure the machine is switched off and unplugged.

How to unplug the Dyson cylinder vacuum from the mains supply.

Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.

Unclip the front of the carrying handle and remove the filter.

The pre-filter being removed from the Dyson cylinder vacuum by unclipping the lid and opening it.

Wash the filter with cold water only.

The filter from the Dyson cylinder vacuum being washed under a cold tap.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Squeeze the filter of excess water.

Leave the filter to dry for 24 hours.

Leaving the filter from the Dyson cylinder vacuum to dry for 24 hours.

Once the filter is dry, refit the filter into the top of the cyclone.

How to replace the pre-filter on the Dyson cylinder vacuum.

Clip the lid down on the cyclone.

Place the clear bin and cyclone back onto the machine ensuring it clicks securely.

Has washing the filter resolved the problem?

You might need to arrange a visit from a Dyson expert.

It looks like the Turbine head isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Turbine head

Part no. 963544-05

<p>Replacement turbine head for your Dyson vacuum cleaner.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

£60.00

Turbine head

Turbine head

Part no. 963544-05

<p>Replacement turbine head for your Dyson vacuum cleaner.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20963544-05&amp;body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>

£60.00

Assembling your Dyson machine

  • Attach the hose to the hose inlet on the front of the machine.
  • Clip the hose to the rear of the wand handle.
  • Clip the wand handle to the extension tube.
  • Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
  • Attach the floor tool to the extension tube.
  • Insert the tools into the holster and attach to the extension tube.

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Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

Using the cable

To retract the cable, press the button firmly until it clicks and the cable rewinds.

How to rewind the cable on a Dyson cylinder vacuum.

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Serial number location

The serial number can be found underneath the machine between the wheels.

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Storing the accessories

Store the floor tool by inserting it in the clip at the back of the Main body.

Storing the accessory tools:

Attach the tools to the tool holster.

Clip the tool holster to the extension tube as shown below.

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Please open the PDF for the user guide.

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How to use the Dual mode floor tool

Connect the dual mode floor tool to the extension tube. You can adjust the extension tube as you wish using the red catch located on the extension tube.

Adjust the suction control to MAX as needed for tougher tasks.

How to adjust the suction on the cleaner head from a Dyson cylinder vacuum.

Soleplate down. For use on Carpets only.

Brushes down. For use on smooth/hard flooring.

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Using the Musclehead floor tool

The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

Connect the floor tool to the extension tube, ensuring it clicks into place.

You can adjust the extension tube as you wish by pressing the red catch on the extension tube.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

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Using the Turbine head

There is no need to turn the Brush bar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.

To reduce the suction and slow Brush bar rotation, pull the release trigger.

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Using the suction release trigger

To reduce the suction pull the release trigger.

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Attaching the accessories

The accessory tools can be attached to the extension tube, wand handle or hose.

Ensure the click securely into place before use.

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Using the extension tube

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

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Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.

Emptying the bin

Switch off and unplug before emptying the clear bin.

How to unplug the Dyson cylinder vacuum from the mains supply.

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

To release the dirt, firmly push the red bin release button.

  • The bin will slide down, cleaning the shroud as it goes.
  • The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
  • The bin base will then open.
  • The bin base will not open if the red button is not pushed down fully.

WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.

WARNING: You may find that the first few attempts to open the bin when empty may be difficult, this is normal as the bin seal will be new. When the machine has been in use and the bin contains any amount of dust, the bin should open normally.

Please follow the next step.

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Cleaning the bin

In the event that it is necessary to clean the clear bin:

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

WARNING: Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Wash the clear plastic bin with water, but do not wash the cyclone.

To refit the bin

Insert the spine into the bin runner.

Push upwards until it clicks and then continue pushing until it slides home.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

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Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Push the bin base clip firmly until it clicks into position to ensure that the base is securely sealed.

Align the base of the bin with the air hose inlet and then click back into place.

How to replace a bin on the Dyson cylinder vacuum.

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