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Remove the bin and cyclone by pressing the release catch.
Separate the clear bin from the cyclone by pressing the catch located on the front of the bin .
Using a dry cloth wipe the shroud.
WARNING: Do not wash the cyclone.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Check the floor tool openings for blockages and remove if necessary.
Check bleed valve for blockages and remove as necessary.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked.
Remove the hose assembly from the wand handle assembly by pressing the release clip.
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Remove the cyclone from the machine and check the seal on the Main body of the machine.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Please follow the steps in the video.
Remove the cyclone and bin from the machine and open the filter release catch.
Remove the filter from the machine.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Leave to dry in a warm place for 24 hours.
Do not dry in a tumble dryer, microwave, oven or near a naked flame.
Once fully dry replace the filter and ensure the filter cover is closed.
Reassemble the machine
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.
Remove the Brush bars and clear any hair, thread and debris.
Check both of the metal shafts for blockages and ensure they rotate freely by hand.
Check the outside surface of the plunger for fluff and debris and remove as necessary.
Replace the two Brush bars and refit the two soleplate fasteners.
Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked.
Remove the hose assembly from the wand handle assembly by pressing the release clip.
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Remove the cyclone from the machine and check the seal on the Main body of the machine.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Remove the cyclone from the machine and check the seal on the Main body of the machine.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Remove the cyclone from the machine and check the seal on the Main body of the machine.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Please follow the steps in the video.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Remove the cyclone and bin from the machine and open the filter release catch.
Remove the filter from the machine.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Leave to dry in a warm place for 24 hours.
Do not dry in a tumble dryer, microwave, oven or near a naked flame.
Once fully dry replace the filter and ensure the filter cover is closed.
Reassemble the machine
If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.
Remove the floor tool from the extension tube.
Check for blockages and remove as necessary.
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Please follow the steps in the video.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
With the bin removed, pull the filter out from the top of the cyclone.
Run cold water though the open of the filter for approximately for 10 seconds.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Turn the filter upside down and tap 10 times.
Repeat until clean.
Leave the filter to dry upside down in a warm place for 24 hours or until completely dry.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Empty the clear bin by pressing the catch on the front, pull the bin away from the cyclone assembly.
Using a dry cloth or combination tool clean the shroud.
Clean the clear bin with cold water only.
WARNING: Do not use any detergents or polishes on the bin.
Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.
Remove the Brush bars and clear any hair, thread and debris.
Check both of the metal shafts for blockages and ensure they rotate freely by hand.
Check the outside surface of the plunger for fluff and debris and remove as necessary.
Replace the two Brush bars and refit the two soleplate fasteners.
Turn off and unplug the machine.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 910897-01
Replacement bin for your Dyson vacuum cleaner.
£32.00
Bin
Part no. 910897-01
Replacement bin for your Dyson vacuum cleaner.
£32.00
£32.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 910885-36
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
Cyclone
Part no. 910885-36
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
£49.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need to arrange a visit from a Dyson expert.
It looks like the Hose isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Hose
Part no. 918294-04
<p>Replacement hose for your Dyson vacuum cleaner.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20918294-04&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
£24.50
Hose
Part no. 918294-04
<p>Replacement hose for your Dyson vacuum cleaner.</p><p><span style="font-size: medium;">If you require this part please </span><span style="font-size: small;"><a href="mailto:askdyson@dyson.co.uk?subject=I%20need%20to%20order%20918294-04&body=So%20that%20we%20can%20help%20you%20as%20quickly%20as%20possible,%20please%20provide%20the%20following%20information:%20%0A%0AFull%20name:%0A%0AFull%20address%20including%20postcode:%20%0A%0APhone%20number:%20%0A%0ASerial%20number:"><span style="font-size: medium;"><u>email us</u></span></a></span><span style="font-size: medium;">.</span></p>
£24.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-01
Replacement extension hose for your Dyson vacuum cleaner.
£27.50
Extension tube
Part no. 917260-01
Replacement extension hose for your Dyson vacuum cleaner.
£27.50
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
If the machine is spitting out dust, this could indicate a blockage in the machine. Please proceed to the next step.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
The serial number can be found on the rating plate, underneath the machine, between the two wheels (e.g.: 111-UK-A11111).
Alternatively, you may find it on the Main body behind the clear bin.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.
Separate the clear bin and cyclone top by pressing the bin catch on the cyclone top.
Empty the contents of the bin into a plastic bin bag or dustbin.
Please follow the steps in the video.
Remove the cyclone and bin from the machine and open the filter release catch.
Remove the filter from the machine.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Leave the filter to dry in a warm place for 24 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Reassemble the machine.
DC19T2 Multi Floor vacuum
