Let's get your machine working.
DC38 Multi Floor Complete vacuum-
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Strong suction
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Check the floor tool
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Issue resolved
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Check duct, bin and cyclone
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Washing the filters - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Check the Turbine head
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Check duct, bin and cyclone
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Brush bar not spinning
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Check duct, bin and cyclone
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Washing the filters - video
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Washing the filter - step by step
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Replacement part required
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Replacement part required
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Check Wand handle controls
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Replacement part required
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Replacement part required
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Clear the Brush bar
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Test the Wand
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Check the hose inlet
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Brush bar spins
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Replacement part required
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Check duct, bin and cyclone
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Whistling noise
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Pick up issue
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Hot or dusty smell
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Dusty smell
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Brush bar not spinning
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Brush bar not spinning - step by step
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Check duct, bin and cyclone
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Cable won't rewind
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Check the floor tool
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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How to assemble your Dyson machine
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Assembling your Dyson machine - step by step
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Issue resolved
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How to empty the bin
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Emptying the bin - step by step
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Quick start guide
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How to use the Mini flat out tool
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How to use the extension tube
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Using the Turbine head - step by step
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User guide
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Washing the filter
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Washing the filter - step by step
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 920325-04
Replacement brush bar for your Dyson vacuum cleaner.
£19.00
Brush bar
Part no. 920325-04
Replacement brush bar for your Dyson vacuum cleaner.
£19.00
£19.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 919348-01
Replacement bin for your Dyson vacuum cleaner.
£22.00
Bin
Part no. 919348-01
Replacement bin for your Dyson vacuum cleaner.
£22.00
£22.00
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£25.00
Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£25.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 919322-04
Replacement cyclone for your Dyson vacuum cleaner.
£42.00
Cyclone
Part no. 919322-04
Replacement cyclone for your Dyson vacuum cleaner.
£42.00
£42.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 923769-03
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 923769-03
Replacement hose for your Dyson vacuum cleaner.
£37.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 919553-02
Replacement post filter for your Dyson vacuum cleaner.
£49.00
Post filter
Part no. 919553-02
Replacement post filter for your Dyson vacuum cleaner.
£49.00
£49.00
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
£25.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-01
Replacement extension hose for your Dyson vacuum cleaner.
£27.50
Extension tube
Part no. 917260-01
Replacement extension hose for your Dyson vacuum cleaner.
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
DC38 Multi Floor Complete vacuum
