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Remove the bin and cyclone.
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone.
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
WARNING: Do not use any liquids to clean the cyclone.
Clean the bin with cold water only.
WARNING: do not use any detergents or polishes on the bin.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
A rattling noise can indicate that there is something stuck in the machine.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Flat out tool
Check the floor tool openings for blockages and remove if necessary.
Check bleed valve for blockages and remove as necessary.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin and cyclone.
Check the upper duct grille for blockages and remove as necessary.
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone.
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
Rebuild and test the machine.
Please follow the steps in the video.
To maintain your Dyson machine we recommend that you wash your filter at least once a month.
With the bin removed, pull the pre-filter out from the top of the cyclone.
Turn the post-filters release catch anti clockwise until the filter cover can be removed.
Remove the post-filter from the machine.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filters in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.
Reassemble and test the machine
Make sure the filter sits in the centre of the cyclone.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.
Unlock the Brush bar end cap.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin and cyclone.
Check the upper duct grille for blockages and remove as necessary.
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone.
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
Rebuild and test the machine.
The Brush bar should spin if the suction is strong, so please continue with the performance checks.
If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin and cyclone.
Check the upper duct grille for blockages and remove as necessary.
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone.
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
Rebuild and test the machine.
Please follow the steps in the video.
To maintain your Dyson machine we recommend that you wash your filter at least once a month.
With the bin removed, pull the pre-filter out from the top of the cyclone.
Turn the post-filters release catch anti clockwise until the filter cover can be removed.
Remove the post-filter from the machine.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filters in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.
Reassemble and test the machine
Make sure the filter sits in the centre of the cyclone.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Reassemble the machine.
Turn the Brush bar on/off.
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 920325-04
Replacement brush bar for your Dyson vacuum cleaner.
£19.00
Brush bar
Part no. 920325-04
Replacement brush bar for your Dyson vacuum cleaner.
£19.00
£19.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Remove the Cleaner head.
With the Motorhead removed, check the electrical contacts on the tool for signs of damage.
Check the jockey wheel underneath the floor tool for obstructions or damage.
Test the jockey wheel with the floor tool the right way up as a safety mechanism locks the wheel in place when upside down.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
Refit the Brush bar
Replace the Brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the appliance.
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Attach the floor tool to the wand handle.
Turn the Brush bar on.
Remove the floor tool.
Check the electrical contacts on the Wand handle for signs of damage.
Remove the hose from the inlet on the machine.
Check the electrical contacts on the hose for signs of damage.
Check the corresponding connectors on the inlet for signs of damage.
Reassemble the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
£19.00
Checking the Cleaner head openings:
With the Cleaner head removed, check the openings on the tool for blockages and remove as necessary.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
Refit the Brush bar
Replace the Brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the appliance.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin and cyclone.
Check the upper duct grille for blockages and remove as necessary.
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone.
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
Rebuild and test the machine.
A whistling noise suggests that there is a blockage in the machine.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin and cyclone.
Check the upper duct grille for blockages and remove as necessary.
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone.
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
Rebuild and test the machine.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
The machine can smell hot and /or dusty if it has a blockage or dirty filter.
Please confirm if the machine is making a different noise as well as a smell.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Please follow the steps in the video.
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
Refit the Brush bar
Replace the Brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the appliance.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin and cyclone.
Check the upper duct grille for blockages and remove as necessary.
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone.
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
Rebuild and test the machine.
Ensure that the machine is switched off.
Unplug the machine before rewinding the cable.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
Check the red tabs on the underneath of the Mini Flat Out tool.
Slide both of the tabs into the open position.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 919348-01
Replacement bin for your Dyson vacuum cleaner.
£22.00
Bin
Part no. 919348-01
Replacement bin for your Dyson vacuum cleaner.
£22.00
£22.00
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£5.00
Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£5.00
£5.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 919322-08
Replacement cyclone for your Dyson vacuum cleaner.
£37.50
Cyclone
Part no. 919322-08
Replacement cyclone for your Dyson vacuum cleaner.
£37.50
£37.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 923769-03
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 923769-03
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 919553-02
Replacement post filter for your Dyson vacuum cleaner.
£49.00
Post filter
Part no. 919553-02
Replacement post filter for your Dyson vacuum cleaner.
£49.00
£49.00
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
£19.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£3.00
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£3.00
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-01
Replacement extension hose for your Dyson vacuum cleaner.
£27.50
Extension tube
Part no. 917260-01
Replacement extension hose for your Dyson vacuum cleaner.
£27.50
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Please follow the steps in the video.
Attach the hose to the hose inlet on the front of the machine.
Clip the Wand handle to the extension tube.
Attach the floor tool to the end of the extension tube.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please follow the steps in the video.
Remove the bin by pressing the release button to the side of the carry handle.
To release the dirt, press the red bin release button.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
Remove the clear bin carefully, seal the bag tightly and dispose of as normal.
Close the clear bin base so it clicks into place and is secure.
Replace the clear bin and cyclone back into position on the front of the Main body.
The recess in the base of the clear bin must fit onto the lug on the locator bracket.
Push the carrying handle down so it clicks into place on the top of the clear bin and cyclone ensuring it is secure.
Please follow the steps in the video.
Push the Mini flat Out tool onto the extension tube, ensuring it 'clicks' into place.
The two red tabs on the underneath of the Mini flat out tool can be opened to reduce the suction.
Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
Attach the accessory tools to the Wand handle or extension tube ensuring they 'click' into place.
Alternatively, remove the extension tube and Wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.
The Brush bar can be turned on and off by using the dial on the turbine head as shown below.
Brush bar turned on for carpets.
Brush bar turned off for hard or delicate flooring.
The filter needs to be washed at least once a month.
Please follow the steps in the video.
The filter needs to be washed at least once a month.
With the bin removed, pull the pre-filter out from the top of the cyclone.
Turn the post-filters release catch anti clockwise until the filter cover can be removed.
Remove the post-filter from the machine.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filters in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.
Reassemble and test the machine
Make sure the filter sits in the centre of the cyclone.
DC38i vacuum
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