
Let's get your machine working.
DC47 Multi Floor vacuum-
DC46/DC47
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Washing the filters
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Washing the filters - step by step
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More help required
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Troubleshooting
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Pick up issue
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Strong suction from the Wand
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Remove the soleplate
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Check Wand and hose
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Weak suction from wand
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Unusual noise
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Rattle noise
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Rattle noise
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Issue not resolved, please speak to our Customer Support Team
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Whistle noise
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Power or electrical issue
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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Washing the filters
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Visible issue
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The Brush bar does not spin
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Cable won't rewind
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Spitting out dust
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User guide
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Issue resolved
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Quick guide flat head
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Quick start guide
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How to use the Turbine head
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Turbine head - step by step
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How to attach the accessories
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How to use the extension tube
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How to use the cable rewind
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How to store the tools and carry your Dyson vacuum
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Serial number location
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Cleaning the bin and cyclone
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Emptying the bin
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Popular queries
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 924015-01
Replacement bin for your Dyson vacuum cleaner.
£19.00

Bin
Part no. 924015-01
Replacement bin for your Dyson vacuum cleaner.
£19.00
£19.00
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£25.00

Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£25.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 925042-04
Replacement cyclone for your Dyson vacuum cleaner.
£49.00

Cyclone
Part no. 925042-04
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 923769-03
Replacement hose for your Dyson vacuum cleaner.
£37.50

Hose
Part no. 923769-03
Replacement hose for your Dyson vacuum cleaner.
£37.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 924057-02
Replacement post filter for your Dyson vacuum cleaner.
£49.00

Post filter
Part no. 924057-02
Replacement post filter for your Dyson vacuum cleaner.
£49.00
£49.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00

Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
£25.00
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00

Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
DC47 Multi Floor vacuum