Cleaning the machine

Please clean the machine and check for blockages.

Unplug your Dyson personal purifying fan from the mains electricity supply before cleaning your machine.

Look for blockages in the air inlet holes on the shroud and the ball.

Brush the outside of your machine with a soft brush to remove any debris from the shroud. Use a soft, dry, lint-free cloth to clean the ball and dome.

Deep clean

When changing your filter, give your machine a thorough clean. With the filter removed, use a Dyson flexi crevice tool (or long handled clean paint brush) to remove any debris from the base of the machine.

Do not use detergents or polishes to clean the appliance.

Dust may accumulate on the surface of the machine. Wipe dust from the dome and ball, shroud and other parts with a dry or damp cloth.

Test the remote control

Test the airflow button on the remote.

Airflow

Point the remote directly at the front of the machine while pressing the button.

Check the ball

Remove the ball, push the side buttons at the same time to release the ball.

Check there are no signs of blockage around the machine and ball.

Use a soft brush to remove any debris.

Check the dome

Check the dome airflow controls on the ball to ensure there are no signs of blockage.

Check filter

Lift the filter out of the machine.

Refit the filter by dropping it into the base of the machine ensuring that it's in place securely.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Check the ball

Remove the ball, push the side buttons at the same time to release the ball.

Check there are no signs of blockage around the machine and ball.

Use a soft brush to remove dust and debris.

Check the dome

Check the dome airflow controls on the ball to ensure there are no signs of blockage.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Check the filter

Remove the ball, push the side buttons at the same time to release the ball.

Try lifting the filter out of the machine using its tabs.

Refit the filter by dropping it into the base of the machine ensuring that it's in place securely.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Test oscillation

Press the oscillation button on the remote.

Oscillation

Point the remote directly at the front of the machine while pressing the button.

Check ball

Remove the ball from the machine by pressing the side buttons at the same time.

Check there are no foreign objects or debris within the ball's mechanism.

Use a soft brush to remove any debris.

Check the machine

Lift the filter out of the machine.

Turn the machine upside down to remove any foreign objects or debris which may have fallen into the base of the machine.

Refit your filter by dropping it into the base of the machine whilst ensuring its securely in place.

If the filter is not attached correctly, a warning triangle may show on your screen. If this happens, please refit the filter securely.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Check ball

Remove the ball from the machine by pressing the side buttons at the same time.

Check there are no foreign objects or debris within the ball's mechanism.

Use a soft brush to remove any debris.

Check the machine

Try lifting the filter out of the machine using its tabs.

Turn the machine upside down to remove any foreign objects or debris which may have fallen into the base of the machine.

Refit your filter by dropping it into the base of the machine whilst ensuring its securely in place.

If the filter is not attached correctly, a warning triangle may show on your screen. If this happens, please refit the filter securely.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Check the airflow

To change the direction of airflow, place your hand on the dome.

Slide the dome away from you to move the airflow upwards.

Slide the dome towards you to move the airflow downwards.

Check and clean the machine

This issue could be caused by a blockage in your machine. Please clean the machine and check for blockages.

Unplug your Dyson personal purifying fan from the mains electricity supply before cleaning the filter.

Look for blockages in the air inlet holes on the shroud and the dome.

Use a soft brush to remove dust and debris.

Do not use detergents or polishes to clean the appliance.

Dust may accumulate on the surface of the machine. Wipe dust from the dome, shroud and other parts with a dry or damp cloth.

Main power button

Press the On/Off button on the Main Body of the machine (located at the rear of the machine).

The ON/OFF button on the Main Body has two functions:

Press the button to turn the machine on or off.

Press and hold the button to adjust the airflow speed

Remote control

Ensure the machine is switched on.

Ensure correct button on remote is being pressed.

Airflow

Point the remote directly at the front of the machine while pressing the button.

Test the remote control

Test the other buttons on the remote.

On/Off

Airflow

Oscillation

Information menu

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Airflow direction won't change

To change the direction of airflow, place your hand on the dome.

Slide the dome away from you to move the airflow upwards.

Slide the dome towards you, to move the airflow downwards.

Check ball

Remove the ball from the machine by pressing the side buttons at the same time to release the ball.

Check there are no foreign objects or debris within the ball's mechanism.

Check there are no foreign objects or debris within the dome airflow control on the ball.

Use a soft brush to remove any debris.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Check remote control

Ensure correct button on remote is being pressed.

Oscillation

Point the remote directly at the front of the machine while pressing the button.

Check other buttons

Test the other buttons on the remote.

On/Off

Information menu

Airflow

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Changing the battery

Unscrew the Remote Control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Oscillating mode

If your machine stops oscillating, this could be because the filter is not fitted correctly. Please follow the below steps.

Push the side buttons at the same time to release the ball.

Lift the filter out of the machine.

Check the filter and refit the filter.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Check the machine

Remove the ball from the machine by pressing the side buttons at the same time.

Ensure there are no signs of blockage or debris.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Check Remote Control

Ensure correct button on remote is being pressed.

Check airflow direction

Please ensure you have directed the airflow to come out the machine before beginning these checks.

Use the airflow dome on the machine to select the airflow direction.

Airflow direction

To change the direction of airflow, place your hand on the dome. Slide the dome away from you to move the airflow upwards or Slide the dome towards to you, to move the airflow downwards.

Machine display icons

Filter information

Fan speed

Fan speed with sleep timer

Sleep timer countdown

Sleep timer options

Oscillation

Exclamation mark

Wrong PSU (Power Supply Unit)

No display

Changing the battery

Unscrew the Remote Control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Main Body button

Test the button on the Main Body of the machine (located at the rear of the machine).

The ON/OFF button on the Main Body has two functions:

Press the button to turn the machine on or off.

Press and hold the button to adjust the airflow speed.

Test the Remote Control

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Check Remote Control

Ensure correct button on remote is being pressed.

On/Off

Airflow

Information menu

Oscillation

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Replace the battery

This suggests the battery in the Remote Control may need replacing. Please replace the battery and try the buttons again.

Check the power cord

Try moving the power cord back and forth.

Check Remote Control

Press the oscillation button on the remote.

Remote Control

Point the remote directly at the front of the machine while pressing the button.

Test the remote control

Test the other buttons on the remote.

On/Off

Airflow

Information menu

Oscillation

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Check the electrics

Ensure the cable is firmly plugged into the back of the machine.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Check that the household electrics are on.

NB: There will be a 3 second delay when switching on after plugging in for the first time or when changing plug sockets.

Main power button

Press the On/Off button on the Main Body of the machine (located at the rear of the machine).

The ON/OFF button on the Main Body has two functions:

Press the button to turn the machine on or off.

Press and hold the button to adjust the airflow speed

Check and clean machine

This issue could be caused by a blockage in your machine. Please clean the machine and check for blockages.

Unplug your Dyson personal purifying fan from the mains electricity supply before cleaning.

Look for blockages in the air inlet holes on the shroud and the dome.

Use a soft brush to remove dust and debris.

Do not use detergents or polishes to clean the machine.

Dust may accumulate on the surface of the machine. Wipe dust from the dome, shroud and other parts with a dry or damp cloth.

Clean the filter

Push the side buttons at the same time to release the ball from the machine.

Try lifting the filter out of the machine using its tabs.

With the filter removed, use a Dyson flexi crevice tool (or long handled clean paint brush) to remove any debris from inside the base of the machine.

Brush the outside of the filter with a soft brush to remove any debris.

Refit your filter by dropping into the base of the machine.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Your filter may need replacing

Check filter life on the display screen.

Replacing the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

When the machine detects that the filter needs replacing the display on the machine will show an empty filter.

Unplug the machine from the mains electricity supply. Push the side buttons at the same time to release the ball.

Try lifting the filter out of the machine using its tabs.

Empty the filter directly into the bin. Dispose of used filter in accordance with local regulations.

Insert your new filter. Firmly push the ball back into position ensuring that the ball is aligned with the Dyson logo on the Main Body, making sure it clicks securely into place.

N.B. The filter can be fitted either way.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the power button on the Remote Control for five seconds to reset the filter life.

Restart the machine

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the centre of the base.

Plug the machine back in and retest.

Fan speed

This icon will be displayed to inform you which fan speed the machine is currently on.

This can be changed by pressing the airflow button on the remote.

Airflow

Check Remote Control

Test other buttons on the remote.

On/Off

Airflow

Oscillation

Information menu

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Changing the battery

Unscrew the Remote Control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Fan speed sleep timer

This icon will be displayed to inform you that the sleep timer function is set.

NB: The fan speed operates between 1 (minimum) and 10 (maximum).

Press the sleep timer button on the remote to activate this function for following times:

30 minutes

1 hour

2 hours

4 hours

8 hours

Point the remote directly at the front of the machine while pressing the button.

Filter change indicator

This icon will be displayed to inform you that your filter needs replacing. Please follow the steps below:

Unplug your Dyson personal purifying fan from the mains electricity supply before replacing the filter.

Push the side buttons at the same time to release the ball from the machine.

Try lifting the filter out of the machine using its tabs.

Insert your new filter.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Reset the machine

Unplug the machine.

Plug the machine back in and retest.

Filter life display

This icon will be displayed to inform you of the life remaining in your filter.

This icon will display automatically when your filter needs replacing.

Filter reset

This icon will be displayed to inform you that your filter is being reset.

Pressing the power button on the remote for 5 seconds will activate the countdown.

Filter reset 5 second countdown.

Filter reset complete confirmation.

Oscillation display

This icon will be displayed to inform you that the oscillation mode is On/Off.

Press the oscillation button on the remote to turn this mode On/Off

Oscillation On

Oscillation Off

Sleep timer

This icon will be displayed to inform you which sleep timer mode the machine is currently set on. You can cycle through the different modes by pressing the airflow button.

Off

30 minutes

1 hour

2 hours

4 hours

8 hours

Sleep timer

Display shows sleep time remaining.

Wrong PSU connected

Please use the PSU (Power Supply Unit) supplied with the machine in the country it was purchased in.

Try a different plug socket

Try the machine in a different plug socket.

NB: Ensure the power supply is firmly connected to the back of the machine and the plug socket before turning on.

Check the filter

Remove the ball from the machine by pressing the side buttons at the same time.

Vacuum the edges of the machine where the filter sits.

Remove the filter

Try lifting the filter out of the machine using its tabs.

Further checks required

With the ball still removed, turn the machine upside down and shaking it to remove any foreign objects.

Attach your remote to the machine

Your Remote Control can be stored magnetically on the front of the machine.

Place the Remote Control with the buttons facing the machine, on the magnetic plate located on the front of the machine directly below the ball.

Check Remote Control

Ensure correct button on remote is being pressed.

On/Off

Airflow

Oscillation

Information menu

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Removing the ball from the machine

Push the side buttons (located on either side of the ball) whilst lifting upwards to remove from the machine.

Refitting the ball to the machine

Ensure there are no obstructions around where the ball fits onto the machine.

Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.

Changing the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

When the machine detects that the filter need replacing the display on the machine will show an empty filter.

Unplug your Dyson personal purifying fan from the mains electricity supply.

Push the side buttons at the same time to release the ball from the machine.

Try lifting the filter out of the machine using its tabs.

Empty the filter directly into the bin. Dispose of used filter in accordance with local regulations.

Insert your new filter. Firmly push the ball back into position, making sure it clicks securely into place.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Power button on the Remote Control for five seconds to reset the filter life.

Changing the airflow direction

You can change the direction of airflow.

To change the direction of airflow, place your hand on the dome.

Slide the dome away from you to move the airflow upwards.

Slide the dome towards to you, to move the airflow downwards.

Please open the PDF for the user guide.

Fan speed

Your purifier has speed options from the minimum of 1 to max speed 10.

Filter calibration

When you replace your filter, you must hold down the power button on the Remote Control for 5 seconds to ensure the new filter is calibrated.

Filter change indicator

This indicates when it is time to order a new filter for your Dyson purifier and replace the old one.

Filter life measure

This display shows the amount of filter life remaining in your purifier.

Oscillation mode

Press the Oscillation button on the Remote Control to turn Oscillation ON.

Press the Oscillation button again to turn Oscillation OFF.

Sleep timer

Press the Sleep timer button on the Remote Control to cycle through the timer options.

30 minutes

1 hour

2 hours

4 hours

8 hours

OFF

Fan speed with sleep timer

Your machine will display a timer icon with its speed options (minimum of 1 to maximum speed 10) when the sleep timer is active.

Quick start guide

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Use both hands to lift the machine out of the box, taking care to hold by the base of the machine only.

Take the filter out of the box and remove the protective packaging. Fit the filter to the machine.

Place the Remote Control on the front of the machine with the buttons facing the machine. Plug in and switch on.

Your Remote Control can be stored, magnetically, on the front of your Dyson personal purifying fan.

Using the remote control

To operate, point the Remote Control towards the front of the machine.

On/Off

Press the Power On/Off button on the Remote Control to start the machine.

Information menu

Press the Information menu button to check the life of your filter.

Airflow speed

Press the Airflow speed button to increase and decrease the airflow speed.

Oscillation On/Off

Press the Oscillation On/Off button on the Remote Control to Oscillate the machine.

Sleep timer

To set the sleep timer, select the desired time (30 minutes, 1 hour, 2 hours, 4 hours or 8 hours). To cancel the sleep timer, increase the time until the 'timer off' icon appears.

The sleep timer will turn your machine off once the time set has passed.

Finding the machine serial number

The serial number can be found in the following locations:

On the box of the machine.

On the base, underneath your machine.

Replacing the battery

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Unscrew the Remote Control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.