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Please clean the machine and check for blockages.
Unplug your Dyson personal purifying fan from the mains electricity supply before cleaning your machine.
Look for blockages in the air inlet holes on the shroud and the ball.
Brush the outside of your machine with a soft brush to remove any debris from the shroud. Use a soft, dry, lint-free cloth to clean the ball and dome.
When changing your filter, give your machine a thorough clean. With the filter removed, use a Dyson flexi crevice tool (or long handled clean paint brush) to remove any debris from the base of the machine.
Do not use detergents or polishes to clean the appliance.
Dust may accumulate on the surface of the machine. Wipe dust from the dome and ball, shroud and other parts with a dry or damp cloth.
Test the airflow button on the remote.
Airflow
Point the remote directly at the front of the machine while pressing the button.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Remove the ball, push the side buttons at the same time to release the ball.
Check there are no signs of blockage around the machine and ball.
Use a soft brush to remove any debris.
Check the dome airflow controls on the ball to ensure there are no signs of blockage.
Lift the filter out of the machine.
Refit the filter by dropping it into the base of the machine ensuring that it's in place securely.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Remove the ball, push the side buttons at the same time to release the ball.
Check there are no signs of blockage around the machine and ball.
Use a soft brush to remove dust and debris.
Check the dome airflow controls on the ball to ensure there are no signs of blockage.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Remove the ball, push the side buttons at the same time to release the ball.
Try lifting the filter out of the machine using its tabs.
Refit the filter by dropping it into the base of the machine ensuring that it's in place securely.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Press the oscillation button on the remote.
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Remove the ball from the machine by pressing the side buttons at the same time.
Check there are no foreign objects or debris within the ball's mechanism.
Use a soft brush to remove any debris.
Lift the filter out of the machine.
Turn the machine upside down to remove any foreign objects or debris which may have fallen into the base of the machine.
Refit your filter by dropping it into the base of the machine whilst ensuring its securely in place.
If the filter is not attached correctly, a warning triangle may show on your screen. If this happens, please refit the filter securely.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Remove the ball from the machine by pressing the side buttons at the same time.
Check there are no foreign objects or debris within the ball's mechanism.
Use a soft brush to remove any debris.
Try lifting the filter out of the machine using its tabs.
Turn the machine upside down to remove any foreign objects or debris which may have fallen into the base of the machine.
Refit your filter by dropping it into the base of the machine whilst ensuring its securely in place.
If the filter is not attached correctly, a warning triangle may show on your screen. If this happens, please refit the filter securely.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
To change the direction of airflow, place your hand on the dome.
Slide the dome away from you to move the airflow upwards.
Slide the dome towards you to move the airflow downwards.
This issue could be caused by a blockage in your machine. Please clean the machine and check for blockages.
Unplug your Dyson personal purifying fan from the mains electricity supply before cleaning the filter.
Look for blockages in the air inlet holes on the shroud and the dome.
Use a soft brush to remove dust and debris.
Do not use detergents or polishes to clean the appliance.
Dust may accumulate on the surface of the machine. Wipe dust from the dome, shroud and other parts with a dry or damp cloth.
Press the On/Off button on the Main Body of the machine (located at the rear of the machine).
The ON/OFF button on the Main Body has two functions:
Press the button to turn the machine on or off.
Press and hold the button to adjust the airflow speed
Ensure the machine is switched on.
Ensure correct button on remote is being pressed.
Airflow
Point the remote directly at the front of the machine while pressing the button.
Test the other buttons on the remote.
On/Off
Airflow
Oscillation
Information menu
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
To change the direction of airflow, place your hand on the dome.
Slide the dome away from you to move the airflow upwards.
Slide the dome towards you, to move the airflow downwards.
Remove the ball from the machine by pressing the side buttons at the same time to release the ball.
Check there are no foreign objects or debris within the ball's mechanism.
Check there are no foreign objects or debris within the dome airflow control on the ball.
Use a soft brush to remove any debris.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Ensure correct button on remote is being pressed.
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Test the other buttons on the remote.
On/Off
Information menu
Airflow
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Unscrew the Remote Control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
If your machine stops oscillating, this could be because the filter is not fitted correctly. Please follow the below steps.
Push the side buttons at the same time to release the ball.
Lift the filter out of the machine.
Check the filter and refit the filter.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Remove the ball from the machine by pressing the side buttons at the same time.
Ensure there are no signs of blockage or debris.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Ensure correct button on remote is being pressed.
Please ensure you have directed the airflow to come out the machine before beginning these checks.
Use the airflow dome on the machine to select the airflow direction.
To change the direction of airflow, place your hand on the dome. Slide the dome away from you to move the airflow upwards or Slide the dome towards to you, to move the airflow downwards.
Filter information
Fan speed
Fan speed with sleep timer
Sleep timer countdown
Sleep timer options
Oscillation
Exclamation mark
Wrong PSU (Power Supply Unit)
No display
Unscrew the Remote Control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Test the button on the Main Body of the machine (located at the rear of the machine).
The ON/OFF button on the Main Body has two functions:
Press the button to turn the machine on or off.
Press and hold the button to adjust the airflow speed.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Ensure the correct button on the remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
Ensure correct button on remote is being pressed.
On/Off
Airflow
Information menu
Oscillation
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
This suggests the battery in the Remote Control may need replacing. Please replace the battery and try the buttons again.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Try moving the power cord back and forth.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Press the oscillation button on the remote.
Point the remote directly at the front of the machine while pressing the button.
Test the other buttons on the remote.
On/Off
Airflow
Information menu
Oscillation
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Ensure the cable is firmly plugged into the back of the machine.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Check that the household electrics are on.
NB: There will be a 3 second delay when switching on after plugging in for the first time or when changing plug sockets.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Press the On/Off button on the Main Body of the machine (located at the rear of the machine).
The ON/OFF button on the Main Body has two functions:
Press the button to turn the machine on or off.
Press and hold the button to adjust the airflow speed
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Do not use polish or detergent on any part of the machine.
This issue could be caused by a blockage in your machine. Please clean the machine and check for blockages.
Unplug your Dyson personal purifying fan from the mains electricity supply before cleaning.
Look for blockages in the air inlet holes on the shroud and the dome.
Use a soft brush to remove dust and debris.
Do not use detergents or polishes to clean the machine.
Dust may accumulate on the surface of the machine. Wipe dust from the dome, shroud and other parts with a dry or damp cloth.
Push the side buttons at the same time to release the ball from the machine.
Try lifting the filter out of the machine using its tabs.
With the filter removed, use a Dyson flexi crevice tool (or long handled clean paint brush) to remove any debris from inside the base of the machine.
Brush the outside of the filter with a soft brush to remove any debris.
Refit your filter by dropping into the base of the machine.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Check filter life on the display screen.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
When the machine detects that the filter needs replacing the display on the machine will show an empty filter.
Unplug the machine from the mains electricity supply. Push the side buttons at the same time to release the ball.
Try lifting the filter out of the machine using its tabs.
Empty the filter directly into the bin. Dispose of used filter in accordance with local regulations.
Insert your new filter. Firmly push the ball back into position ensuring that the ball is aligned with the Dyson logo on the Main Body, making sure it clicks securely into place.
N.B. The filter can be fitted either way.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the power button on the Remote Control for five seconds to reset the filter life.
Unplug the machine and leave it for 10 seconds.
Ensure the power cord is plugged into the centre of the base.
Plug the machine back in and retest.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
This icon will be displayed to inform you which fan speed the machine is currently on.
This can be changed by pressing the airflow button on the remote.
Airflow
Test other buttons on the remote.
On/Off
Airflow
Oscillation
Information menu
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Unscrew the Remote Control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
This icon will be displayed to inform you that the sleep timer function is set.
NB: The fan speed operates between 1 (minimum) and 10 (maximum).
Press the sleep timer button on the remote to activate this function for following times:
30 minutes
1 hour
2 hours
4 hours
8 hours
Point the remote directly at the front of the machine while pressing the button.
This icon will be displayed to inform you that your filter needs replacing. Please follow the steps below:
Unplug your Dyson personal purifying fan from the mains electricity supply before replacing the filter.
Push the side buttons at the same time to release the ball from the machine.
Try lifting the filter out of the machine using its tabs.
Insert your new filter.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Unplug the machine.
Plug the machine back in and retest.
This icon will be displayed to inform you of the life remaining in your filter.
Full life of the filter remaining.
Half-life of the filter remaining.
Empty filter - Please replace your filter.
This icon will be displayed to inform you that your filter is being reset.
Pressing the power button on the remote for 5 seconds will activate the countdown.
Filter reset 5 second countdown.
Filter reset complete confirmation.
This icon will be displayed to inform you that the oscillation mode is On/Off.
Press the oscillation button on the remote to turn this mode On/Off
Oscillation On
Oscillation Off
This icon will be displayed to inform you which sleep timer mode the machine is currently set on. You can cycle through the different modes by pressing the airflow button.
Off
30 minutes
1 hour
2 hours
4 hours
8 hours
Display shows sleep time remaining.
Please use the PSU (Power Supply Unit) supplied with the machine in the country it was purchased in.
Try the machine in a different plug socket.
NB: Ensure the power supply is firmly connected to the back of the machine and the plug socket before turning on.
Remove the ball from the machine by pressing the side buttons at the same time.
Vacuum the edges of the machine where the filter sits.
Try lifting the filter out of the machine using its tabs.
With the ball still removed, turn the machine upside down and shaking it to remove any foreign objects.
Your Remote Control can be stored magnetically on the front of the machine.
Place the Remote Control with the buttons facing the machine, on the magnetic plate located on the front of the machine directly below the ball.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Ensure correct button on remote is being pressed.
On/Off
Airflow
Oscillation
Information menu
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Push the side buttons (located on either side of the ball) whilst lifting upwards to remove from the machine.
Ensure there are no obstructions around where the ball fits onto the machine.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
When the machine detects that the filter need replacing the display on the machine will show an empty filter.
Unplug your Dyson personal purifying fan from the mains electricity supply.
Push the side buttons at the same time to release the ball from the machine.
Try lifting the filter out of the machine using its tabs.
Empty the filter directly into the bin. Dispose of used filter in accordance with local regulations.
Insert your new filter. Firmly push the ball back into position, making sure it clicks securely into place.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Power button on the Remote Control for five seconds to reset the filter life.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You can change the direction of airflow.
To change the direction of airflow, place your hand on the dome.
Slide the dome away from you to move the airflow upwards.
Slide the dome towards to you, to move the airflow downwards.
Your purifier has speed options from the minimum of 1 to max speed 10.
When you replace your filter, you must hold down the power button on the Remote Control for 5 seconds to ensure the new filter is calibrated.
This indicates when it is time to order a new filter for your Dyson purifier and replace the old one.
This display shows the amount of filter life remaining in your purifier.
Press the Oscillation button on the Remote Control to turn Oscillation ON.
Press the Oscillation button again to turn Oscillation OFF.
Press the Sleep timer button on the Remote Control to cycle through the timer options.
30 minutes
1 hour
2 hours
4 hours
8 hours
OFF
Your machine will display a timer icon with its speed options (minimum of 1 to maximum speed 10) when the sleep timer is active.
Please follow the steps in the video.
Use both hands to lift the machine out of the box, taking care to hold by the base of the machine only.
Take the filter out of the box and remove the protective packaging. Fit the filter to the machine.
Place the Remote Control on the front of the machine with the buttons facing the machine. Plug in and switch on.
Your Remote Control can be stored, magnetically, on the front of your Dyson personal purifying fan.
To operate, point the Remote Control towards the front of the machine.
Press the Power On/Off button on the Remote Control to start the machine.
Press the Information menu button to check the life of your filter.
Press the Airflow speed button to increase and decrease the airflow speed.
Press the Oscillation On/Off button on the Remote Control to Oscillate the machine.
To set the sleep timer, select the desired time (30 minutes, 1 hour, 2 hours, 4 hours or 8 hours). To cancel the sleep timer, increase the time until the 'timer off' icon appears.
The sleep timer will turn your machine off once the time set has passed.
The serial number can be found in the following locations:
On the box of the machine.
On the base, underneath your machine.
Dyson Pure Cool Me™ (White/Fuchsia)
Contact us
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