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Dyson Airblade Tap Short Let's get your machine working.

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Popular queries

Please select the appropriate option

Cleaning instructions

The cleaning guide is available at the link above.

NB: Please advise the customer that the following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty:

  • Alcohol-acid mixes
  • Alcohol
  • Solvent / oil-based products
  • Quaternary ammonium
  • Alkali-bleach mixes
  • Foaming ingredients
  • Bleach or abrasive cleaners

Please also advise them that we do not recommend the use of a pressure washer.

Is there anything else we can help you with?

Please select the appropriate option

How to replace the filter

The air inlets should be regularly checked to ensure that they are free from dust and debris. Wiping the inlets with a soft cloth should be sufficient to remove dust and debris. If the air inlets get clogged, further cleaning or a filter change may be required.

If required for high usage environments, a Dyson filter change kit provides everything needed to change the unit's HEPA filter.

Is there anything else we can help you with?

Changing the filter

Gently push the tab on the filter out with a thin bladed flat headed screwdriver to release catch.

How to remove the filter cover from the Dyson Airblade hand dryer.

Pull the old filter down and remove the motor bucket.

How to remove the filter cover from the Dyson Airblade hand dryer.

Push the replacement filter up until it clicks in place.

How to reattach the filter cover from the Dyson Airblade hand dryer.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

Changing the aerator

Push the cleaning cover in place.

The aerator being replaced on a Dyson Airblade hand dryer.

Use the aerator tool to unscrew the aerator.

Remove the old aerator from the tap. Inspect for blockages and clean/replace as necessary.

The aerator being replaced on a Dyson Airblade hand dryer.

Place the new aerator into the aerator tool.

The aerator key for a Dyson Airblade hand dryer.

Use the aerator tool to screw the new aerator into the tap (hand tight).

The aerator being replaced on a Dyson Airblade hand dryer.

Remove the cleaning cover and test the tap.

The aerator being removed on a Dyson Airblade hand dryer.

Is there anything else we can help you with?

Cleaning instructions

To keep your Airblade looking new, ensure that all surfaces of the Airblade hand dryer are cleaned daily with a soft cloth and a nonabrasive/non-caustic cleaning solution.

Wipe down the fascia daily to avoid mineral deposits and build up of debris. Clean the floor and wall beneath and around the unit. This may be required more regularly in high use areas.

The following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty.

Warning: Do not use:

Alcohol-acid mixes
Alcohol
Solvent / oil-based products
Quaternary ammonium
Alkali-bleach mixes
Foaming ingredients
Bleach or abrasive cleaners
Do not pressure wash

Is there anything else we can help you with?

Replacing the motor bucket

Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

Is there anything else we can help you with?

This must be fitted by a qualified individual.

Installation guide

To view the installation guide, please select the above link.

Is there anything else we can help you with?

Please note: this product will generate some warming of the air when used constantly in busy locations. This will appear in high ambient air temperature, or when drawing hot air from a localised heat source. This is normal.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Has the product just been installed?

Please select the appropriate option

Please note: this product will generate some warming of the air when used constantly in busy locations. This will appear in high ambient air temperature, or when drawing hot air from a localised heat source. This is normal.

Is the air hot when the machine has been in use for less than 30 minutes?

There is no fault with the Airblade. The product will generate some warming of air when in use in busy locations.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Has this resolved the problem?

Please select the appropriate option

In what way does it sound different?

Inspect the unit

Please inspect the unit for blockages, damage to the tap and the grey flexible Hose, and ensure that the Airblade has been cleaned.

Has this resolved the performance issue?

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Check the welds on the tap

Please check the welds on the tap (where the arms join the main tube).

Where to look for cracks on the Dyson Airblade hand dryer.

Are there any cracks?

Check Main body and filter location

Please check that the Main body is correctly fitted to the backplate and that the filter is clicked into place.

Main body check video

Please follow the steps in the video.

Filter check video

Please follow the steps in the video.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

Is it used more than 250 times per day?

Checking distance from sensor

Please check that your hands are within operating distance and moving in front of the sensors.
The distance for water function is vertically down from the water sensor 20mm-100mm.
The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has checking the distance resolved the problem?

Check the timing of the cut out

This is the normal cycle for the product.

N.B. The machine has a timed delay of up to 4 seconds to protect the motor in continual use.

Reduced airflow

If the machine has reduced airflow or is taking longer than expected to dry hands, please click the reduced airflow option.

Is the machine switching on for 30 seconds and then off for 4 seconds?

Has the product just been installed?

Please select the appropriate option

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Has this resolved the problem?

Clean the sensor

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Has cleaning the sensor(s) resolved the problem?

How many times is the machine used per day?

Normal usage = Up to 250 uses per day, such as a standard office.
High usage = Over 250 uses per day, such as an airport, shopping centre, train station.

Is the machine used more than 250 times per day?

Has the product just been installed?

Please select the appropriate option

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Has this resolved the problem?

Inspect the air knives

Please clean the Air knives as per the attached cleaning guide and inspect the unit for blockages/damage by following the below illustrations.

Place the cleaning cover onto the Airblade.

How to attach the cleaning cap to the Dyson Airblade hand dryer.

Insert the tool and turn anti-clockwise.

The aerator being replaced on a Dyson Airblade hand dryer.

Remove the aerator.

The aerator being replaced on a Dyson Airblade hand dryer.

Please now check and clean the aerator ensuring the taps do not have any cracks or leaks.

To replace the aerator back into the unit, use the aerator tool to screw it back into the tap (hand tight).

The aerator being replaced on a Dyson Airblade hand dryer.

Remove the cleaning cover and test the tap.

The aerator being removed on a Dyson Airblade hand dryer.

Has the airflow from the air knives improved?

Air inlet checks

Please clean the air inlets on the base of the Motor bucket (under the sink).

How to clean the filter on a Dyson Airblade hand dryer.

Has checking the air inlets resolved the problem?

Remove the filter

Gently push the tab on the filter out with a thin bladed flat headed screwdriver to release catch.

How to remove the filter cover from the Dyson Airblade hand dryer.

Pull the old filter down and remove the motor bucket.

How to remove the filter cover from the Dyson Airblade hand dryer.

Test the machine with the filter removed.

Has the airflow from the air knives improved?

Motor test

If possible, ask the customer to swap the motor bucket with a known working one to test.

Has testing another motor resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

Check air hose

Please check both ends of the grey Air hose for damage / leaking air. Ensure that the Air hose is correctly fitted.

Is the air hose correctly fitted at both ends?

Test the air

Please place your hands within operating distance and moving them in front of the sensors to check air has returned.

The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has air returned to the unit?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

Check for damage

Please check the Air hose for any splits or damage.

Is the air hose split?

Check motor backplate

Please check that the Motor bucket is fully pushed into the backplate.

How to check the back body plate on a Dyson Airblade hand dryer.

Is the motor bucket fully pushed into the backplate?

Test the air

Please place your hands within operating distance and moving them in front of the sensors to check air has returned.

The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has air returned to the unit?

Is the machine used more than 250 times per day?

Has the filter been changed in the last six months?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

Check sink and drain type

Does the sink have a highly reflective/chromed surface?

Porcelain or brush metal sinks are ideal.

Sinks with highly polished surfaces should be avoided e.g. reflective chrome.

Is the drain hole/grille a non-recommended plug type?

Plug holes with the most open aperture are recommended, where grill or perforated type plug holes should be avoided. This is as they restrict the drainage of soapy water (lather).

We do not recommend the use of plugs within plug holes in sinks.

The correct type of plug hole to use for the Dyson Airblade hand dryer.

Does the sink have a highly reflective or chromed surface?

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Has this resolved the problem?

Motor test

If possible, ask the customer to swap the motor bucket with a known working one to test.

Please ensure that the motor bucket is from the same model as the one the customer is having the issue with.

Does the motor sound normal?

Clean and check the sensor

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Is there any visible damage?

Does this only happen when cleaning the unit?

Clean and check the sensor

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Does the sink have a highly reflective or chromed surface?

Check the power supply

Please switch the power supply off and on.
Please also check RCD unit. (Residual Current Device / Trip switch).

Has switching the power off and on and checking the RCD unit resolved the problem?

Test other appliances

Check that other appliances in the room are working, such as lights.

Are there other products (not including the Dyson hand dryer) working in the washroom?

Electric supply issue

Problems with electrical supply are not related to Airblade and should be resolved by an electrician.

Is there anything else we can help with?

Motor test

If possible, ask the customer to swap the motor bucket with a known working one to test.

Please ensure that the motor bucket is from the same model as the one the customer is having the issue with.

Does the motor sound normal?

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Has this resolved the problem?

Check the environment

Please check for environmental factors that may be affecting the machine. This would include water leaks, an ingress into the hose and water dripping from the sink or counter

Are there any issues in the machine’s environment?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Checking distance from sensor

Please check that your hands are within operating distance and moving in front of the sensors.
The distance for water function is vertically down from the water sensor 20mm-100mm.
The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has checking the operating distance resolved the problem?

Check motor backplate

Please check that the Motor bucket is fully pushed into the backplate.

How to check the back body plate on a Dyson Airblade hand dryer.

Test the air

Please place your hands within operating distance and moving them in front of the sensors to check air has returned.

The distance for the air function is 10mm-60mm from each air sensor horizontally.

Has air returned to the unit?

Check air hose

Please check both ends of the grey Air hose for damage / leaking air.

Is the air hose correctly fitted at both ends?

Is the air hose split?

Refit the hose

Please refit the hose, ensuring it is securely fitted at both ends.

How to attach the main hose on a Dyson Airblade hand dryer.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Has the product just been installed?

Please select the appropriate option

Inspect the air knives

Please clean the Air knives as per the attached cleaning guide and inspect the unit for blockages/damage by following the below illustrations.

Place the cleaning cover onto the Airblade.

How to attach the cleaning cap to the Dyson Airblade hand dryer.

Insert the tool and turn anti-clockwise.

The aerator being replaced on a Dyson Airblade hand dryer.

Remove the aerator.

The aerator being replaced on a Dyson Airblade hand dryer.

Please now check and clean the aerator ensuring the taps do not have any cracks or leaks.

To replace the aerator back into the unit, use the aerator tool to screw it back into the tap (hand tight).

The aerator being replaced on a Dyson Airblade hand dryer.

Remove the cleaning cover and test the tap.

The aerator being removed on a Dyson Airblade hand dryer.

Has the airflow from the air knives improved?

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Has this resolved the problem?

If there is a burning smell, please do not plug in or attempt to use the machine.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Where is the damage located?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Was the damage caused by vandalism?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Has cleaning the tap resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

Temperature control device

As there are no components in the product that could have an effect on the water temperature, the temperature change must be a result of the local temperature control device, I.E. Thermostatic mixer.

As the mixed water supply must be fitted with a temperature control device, which is in accordance with local regulations, please check the temperature control device and resolve any issue.

Please note that the residual water in the system would make the water feel cooler, but only to start with.

Is there anything else we can help you with?

Is there water coming out of the arms when you dry your hands?

Tighten the aerator

Please tighten the aerator within the tap using aerator tool supplied with the product.

It is possible to use a coin to tighten the aerator, but please take care to ensure the part is not broken by applying too much pressure.

The aerator is where the water comes from when washing hands.

The aerator being replaced on a Dyson Airblade hand dryer.

Has this resolved the problem?

Please ensure that there is no plug or blockage obstructing the water drainage. If needed please refer to the installation guide for recommended sink and drainage hole or plug type.

Please note that when using our product that the water from wet hands is blown off into the sink.

However, if there is a collection of water on the floor or the work surface, this can be easily wiped away as part of the regular cleaning regime in the washroom.

In addition if the water on the wall is an issue, especially for porous surfaces, consider the use of a splash back or nonpourous wall surface (eg. ceramic tile).

Has this resolved the problem?

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

The water supply pressure should be between 1 to 8 bar/14.5 to 116 psi.

Check the main water supply

Please check that the mains water supply is turned on and the hose is not kinked or damaged.

Has checking the mains water supply and the hose resolved the problem?

Is there no water or is it a reduced flow?

Has the product just been installed?

Please check and confirm if the water pressure is between 1 to 8 bar. The product requires the water pressure to be within this scale in order to operate.

Please select the appropriate option

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Has this resolved the problem?

Cleaning the sensors

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Has cleaning the sensor(s) resolved the problem?

Test the machine

Please put your hands under the sensor to check if the machine clicks.

The click will come from the motor bucket area.

Does the machine click when the sensor is activated?

Machine clicks

If the machine clicks when your hands are under the sensor, the machine is working as expected and this is usually a water supply issue.

Check the main water supply

Please check that the mains water supply is turned on and the hose is not kinked or damaged.

Has this resolved the problem?

Please ensure the mains water supply is working.

Remove motor bucket body and water pipe cover

To remove the motor bucket press in the release catch at the bottom and lift up.

The motor bucket being removed from the Dyson Airblade hand dryer.

Remove all the screws from the cover plate.

Where to use screws on the motor bucket of a Dyson Airblade hand dryer.

Ensure cable is secure in PCB and guide lines on connectors are pushed firmly together.

How to install the motor on a Dyson Airblade hand dryer.

Has this resolved the problem?

Has the product just been installed?

Please check and confirm if the water pressure is between 1 to 8 bar. The product requires the water pressure to be within this scale in order to operate.

Please select the appropriate option

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Please pay special attention to ensure the hose has been cut at the correct length and the hose unit is not kinked.

Has this resolved the problem?

Flush the water supply

If this is a new install that is yet to be working correctly. Please flush through the water supply to remove any debris from supply.

Has this resolved the problem?

Please check and clean the aerator and ensure the taps do not have any cracks or leaks.

Inspect the aerator

Place the cleaning cover onto the Airblade.

How to attach the cleaning cap to the Dyson Airblade hand dryer.

Insert the tool and turn anti-clockwise.

Remove the aerator.

The aerator being replaced on a Dyson Airblade hand dryer.

Please now check and clean the aerator ensuring the taps do not have any cracks or leaks.

Is the aerator blocked or damaged?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please get in touch.

Our experts are ready to help you.

Call us free on 0800-298-0298

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

Removing the motor bucket and water pipe cover

To remove the motor bucket press in the release catch at the bottom and lift up.

The motor bucket being removed from the Dyson Airblade hand dryer.

To remove the water pipe cover remove the 2x Torx screws.

The screws on the motor bucket being inserted.

Please now check to ensure the water tube hasn't become disconnected.

Check the tube installation.

Where to check the water tube on a Dyson Airblade hand dryer.

Are there any leaks from the mains water supply or the water tube connections?

Please refit the hose, ensuring it is securely fitted at both ends.

Has checking the connectors resolved the problem?

Check cable connectors

Please ensure that both of the cable connectors are fully pushed together firmly and the indication tabs on the connectors are fully aligned.

The first cable connector is located by the grey air hose.

How to check the connectors on a Dyson Airblade hand dryer.

The second is found at the bottom of the unit by the solenoid.

How to check the connectors on a Dyson Airblade hand dryer.

Has checking the connectors resolved the problem?

Water supply issue

This is an issue with the water supply and would require a qualified individual to inspect it.

Is there anything else we can help with?

Please note: the machine has a timed delay of up to 4 seconds to protect the Motor in continual use.

Is the tap running for 30 seconds with a four second pause then restarting?

Cleaning the sensors

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Has cleaning the sensor(s) resolved the problem?

Check sink and drain type

Does the sink have a highly reflective/chromed surface?

Porcelain or brush metal sinks are ideal.

Sinks with highly polished surfaces should be avoided e.g. reflective chrome.

Is the drain hole/grille a non-recommended plug type?

Plug holes with the most open aperture are recommended, where grill or perforated type plug holes should be avoided. This is as they restrict the drainage of soapy water (lather).

We do not recommend the use of plugs within plug holes in sinks.

The correct type of plug hole to use for the Dyson Airblade hand dryer.

Does the sink have a highly reflective or chromed surface?

Please view the pre-installation guide for further advice on compatible sink and plug types.

You have a non-compatible sink type.

The sink or plug needs changing, the tap cannot be recalibrated.

Is there anything else we can help with?

Correct installation

How not to mount the Dyson Airblade tap over a sink.

Incorrect installation

How not to mount the Dyson Airblade tap over a sink.

Is the sensor directly above the drain hole/grille?

We do not recommend placing the downward facing sensor of the tap over a reflective surface, such as the drain hole.

For the complete instruction on how to install, please refer to the printed installation guide supplied with the machine. Alternatively, you can view a copy of the guide on the above link.

Is there anything else we can help with?

Is there a constant flow or dripping from the tap?

There appears to be no fault with the product.

Is there anything else we can help with?