Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Let's get your machine working.

Dyson Supersonic hair dryer (White/Silver)
See all steps

Please select the appropriate option

Cleaning the appliance

To clean the Main body of the appliance, use a dry cloth. Ensure that the narrow opening is free of obstructions.

Is there anything else we can help you with?

Please select the appropriate option

Airflow selection

The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.

Please select the appropriate option

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Cleaning the filter - Step by step

Cleaning the filter – Regular clean

IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Wipe the filter mesh using a dry, lint-free cloth.

Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).

Rotate the filter cage anti-clockwise and gently pull away from the machine.

Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Cleaning the filter - Deep clean

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Has cleaning the filter resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Is the problem with the airflow or the temperature?

Airflow control

The direction of airflow from the Dyson Supersonic hair dryer is from the opposite side to the controls.

To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights. The available settings are:

One white light - Gentle (styling)

Two white lights - Medium (regular drying)

Three white lights - Fast (fast drying)

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Temperature

The Dyson Supersonic™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.

To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:

One red light - low gentle drying

Two red lights - Medium 80°C/176°F (regular drying)

Three red lights - High (100°C) Fast drying and styling.

Has this resolved the problem?

Please select the appropriate option

Are there lights showing on the machine?

Check voltage

Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:

220-240V

Australia

China

Egypt

Europe

Greenland

Hong Kong

India

Indonesia

Ireland

Malaysia

New Zealand

Peru

Philippines

Russia

Singapore

South Africa

South Korea

Thailand

United Arab Emirates

United Kingdom

100-127V

Canada

Japan

Mexico

Taiwan

United States of America

For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Is the machine being used in a country with the same electricity supply range to where it was purchased?

Plug the machine back in using a different plug socket.

Please retest the machine once in a country with the same electricity supply range to where it was purchased.

Has this resolved the problem?

Try a different plug socket

Plug the machine back in using a different plug socket.

Leave the machine at least 5 minutes since it was last working to cool down.

Has retesting the machine resolved the problem?

Lights

Check the lights on the machine.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

This indicates that the appliance has overheated. This usually happens because the filter needs washing. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Check the machine

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Change the fuse in the machine's plug.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

This indicates that the appliance has overheated. This usually happens because the filter needs washing. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Cleaning the filter - Step by step

Cleaning the filter – Regular clean

IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Wipe the filter mesh using a dry, lint-free cloth.

Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).

Rotate the filter cage anti-clockwise and gently pull away from the machine.

Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Cleaning the filter - Deep clean

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Has cleaning the filter resolved the problem?

Check the lights

For intermittent power, please check the lights.

There can be a very slight delay between pressing the power switch and airflow beginning; please allow for this.

This indicates that the appliance has overheated. This usually happens because the filter needs washing. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Has this resolved the problem?

This indicates that the appliance has overheated. This usually happens because the filter needs washing. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Has this resolved the problem?

ON/OFF switch

The machine is switched off using the sliding ON/OFF switch.

Has this resolved the problem?

Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/oven/kettle etc.) The smell will fade with time and usage.

If the smell still occurs after a few uses, please select the appropriate smell.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Dusty smell

If your appliance has a dusty smell, ensure that the air exit is free of obstructions and clean the filter.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Using the accessories

The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.

Check all accessories

Please try to attach all accessories to the hair dryer.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

You might need a replacement part.

It looks like the Diffuser is not working. You can solve this by ordering a new one below.

Diffuser

Part no. 967711-02

Disperses air evenly around your ringlets, helping to reduce frizz.

£40.00

Diffuser

Part no. 967711-02

Disperses air evenly around your ringlets, helping to reduce frizz.

£40.00

£40.00

You might need a replacement part.

It looks like the Gentle air attachment is not working. You can solve this by ordering a new one below.

Gentle air attachment

Part no. 969749-03

Fast yet gentle styling for fine hair and sensitive scalps.

£30.00

Gentle air attachment

Part no. 969749-03

Fast yet gentle styling for fine hair and sensitive scalps.

£30.00

£30.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Styling concentrator is not working. You can solve this by ordering a new one below.

Styling concentrator

Part no. 967716-02

Style your hair one section at a time with precise, controlled airflow.

£30.00

Styling concentrator

Part no. 967716-02

Style your hair one section at a time with precise, controlled airflow.

£30.00

£30.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Non-slip heat mat is not working. You can solve this by ordering a new one below.

Non-slip heat mat

Part no. 967712-02

Replacement non-slip heat mat for your Dyson Supersonic.

£3.50

Non-slip heat mat

Part no. 967712-02

Replacement non-slip heat mat for your Dyson Supersonic.

£3.50

Out of stock.

£3.50

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Display stand

Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.

The Styling concentrator and Smoothing nozzle attach to the stand at the top.

The Diffuser attaches to the stand at the bottom.

The Gentle air attachment can be stored at the to top of the stand in replacement of either the Styling concentrator or Smoothing nozzle.

The hair dryer attaches to the stand at the top.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

How to replace the filter cover

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How to replace the filter cover - Step by step

Remove the packaging and instruction manual.

Unplug the appliance.

Do not cut the filter without securing first.

Place the cord and filter in the cardboard packaging.

Cut the filter off and replace with the new filter cover, securing onto the appliance.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please open the PDF for the user guide.

Please click on the link to download the user guide.

Is there anything else we can help you with?

About the new Dyson Supersonic

The Dyson Supersonic™ hair dryer hasn’t changed. But, after rigorously testing different hair types in our laboratories, it now comes with new attachments designed to style different types of hair. And because we’re constantly evolving our machines, we’ve re-engineered the Diffuser and Styling concentrator.

How is the new Styling concentrator different from the old one

We’ve re-engineered the Styling concentrator to be wider and thinner. It now spans the width of a typical brush or section of hair, for more efficient styling. And is thinner to create an even more precise airflow, allowing you to style one section at a time without disturbing the rest.

How is the new Diffuser different from the old one

Even though our owners liked our old Diffuser, some women with longer, thicker hair felt their hair needed more space. To address this we’ve lengthened the prongs to style more hair at once, with greater control. Air can now penetrate deeper into the hair. We’ve also added a new double-woven mesh layer inside the Diffuser to improve airflow. This creates a more even, less disrupted, airflow to reduce frizz.

What does the Gentle air attachment do

The Gentle air attachment provides a softer, more diffused airflow while still allowing fast drying. It does this by maintaining the same amount of energy as the hair dryer without an attachment through diffusing the air over a larger area. This reduces the focus, impact and heat on the scalp making it feel more comfortable. This allows users to have the benefit of using the product in the high flow and high heat settings.

Taking inspiration from the engineering behind a jet engine, chevrons have been added to help create controlled air mixing and reduce sound power from the machine.

What does the Wide-tooth comb attachment do

Engineered for curly and textured hair, the new Wide-tooth comb attachment has robust teeth to help lengthen hair as it dries, or create volume and shape.

Is there anything else we can help you with?

Using your machine abroad

Your appliance may be used in a country with an electricity supply within the same range as that of where your appliance was purchased:

220-240V

Australia

China

Egypt

Europe

Greenland

Hong Kong

India

Indonesia

Ireland

Malaysia

New Zealand

Peru

Philippines

Russia

Singapore

South Africa

South Korea

Thailand

United Arab Emirates

United Kingdom

100-127V

Canada

Japan

Mexico

Taiwan

United States of America

For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Is there anything else we can help you with?

How to use the accessories

Magnetic accessories can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.

Smoothing nozzle

Dries hair gently using smooth air.

Smoothing nozzle for Dyson Supersonic hair dryer.

Styling concentrator

Fast, precise airflow for controlled styling, one section at a time.

Styling concentrator for Dyson Supersonic hair dryer

Diffuser

Evenly disperses airflow to dry curls gently and help reduce frizz. Recommended for use on low temperature and flow settings.

Diffuser for Dyson Supersonic hair dryer.

Gentle air attachment

Designed to be kinder to fine hair and sensitive scalps. Add volume at the roots, or create texture through the lengths.

Wide-tooth comb attachment

Engineered for curly and textured hair. Lengthen hair, or tease out curls just a little bit.

Is there anything else we can help you with?

Pacemakers

The manual recommends to keep away from pacemakers, defibrillators, credit cards and electronic storage media. The product is compliant (CE marked) and if there are any concerns then consult with a doctor with regards to specific requirements of your pacemaker.

The magnets have been measured to product approximately 300 gauss.

Is there anything else we can help you with?

Finding the machine serial number

The serial number can be found in the following locations:

On the front of the instruction manual.

On the box of the machine.

On the power cord near the plug.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Setting up your Dyson machine

Storage Hanger

If you store your appliance on a hook, attach the storage hanger to the ribbed section at the base of the handle.

How to attach the storage hanger to the Dyson Supersonic hair dryer.

Non-slip mat

If you need to put your appliance down while it's switched on, the non-slip mat will keep it in place.

Dyson Supersonic hair dryer on the non-slip heat mat.

Accessories

Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them. For more information, select 'How to use accessories'.

The different accessory heads for the Dyson Supersonic hair dryer.

Is there anything else we can help you with?

Styling

Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.

You can follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. You can find our social media links below.

Is there anything else we can help you with?

What's in the box?

Dyson Supersonic hair dryer.

Note: The Dyson Supersonic Limited Edition also includes a storage case for the machine.

User guide

The user guide for the Dyson Supersonic hair dryer.

Smoothing nozzle

Replacement smoothing nozzle for the Dyson Supersonic hair dryer.

Styling concentrator

Replacement styling concentrator for the Dyson Supersonic hair dryer.

Diffuser

Replacement diffuser for the Dyson Supersonic hair dryer.

Gentle air attachment

Wide-tooth comb attachment

Storage hanger

Replacement storage hanger for the Dyson Supersonic hair dryer.

Non-slip mat

Replacement non-slip heat mat for the Dyson Supersonic hair dryer.

Is there anything else we can help you with?

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Cleaning the filter - Step by step

Cleaning the filter – Regular clean

IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).

Rotate the filter cage anti-clockwise and gently pull away from the machine.

Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Cleaning the filter - Deep clean

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Wipe the filter mesh using a dry, lint-free cloth.

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Is there anything else we can help you with?

Cleaning the filter - Step by step

Cleaning the filter – Regular clean

IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).

Rotate the filter cage anti-clockwise and gently pull away from the machine.

Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Cleaning the filter - Deep clean

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Wipe the filter mesh using a dry, lint-free cloth.

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Is there anything else we can help you with?