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Please follow the steps in the video.
Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.
To replace the non-washable filter unit, ensure the purifier is unplugged.
Press both buttons to lift off the filter.
Remove the old filter.
Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.
Remove the filter from the housing.
Dispose the old filter in your household waste bin.
Remove the replacement filter from its packaging.
Lower the replacement filter into the filter housing.
Ensure the filter clicks into place.
Lower the new filter unit onto the Main body.
Ensure that the new filter unit clicks into place on the machine.
When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.
A clockwise rotating pattern will be shown on the LED display.
Once the loading pattern is complete, the purifier will return to its normal usage.
If this is your first time connecting, please select 'Connection journey'.
If you are experiencing an issue connecting, please select 'Connection failure'.
If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.
To make Alexa cancel the sleep timer, clearly state the following;
Alexa, ask Dyson to cancel purifier sleep timer
To make Alexa enable front flow, clearly state the following;
Alexa, ask Dyson purifier to enable front flow
To make Alexa enable rear flow, clearly state the following;
Alexa, ask Dyson purifier to enable rear flow
To make Alexa set oscillation, clearly state the following;
Ask Dyson purifier to oscillate at 180 degrees
To make Alexa set the sleep timer, clearly state the following;
Ask Dyson purifier to turn off in 15 minutes
To make Alexa check the indoor NO2 level clearly state the following;
Alexa, ask Dyson for the indoor NO2 level
To make Alexa check the indoor PM10 level clearly state the following;
Alexa, ask Dyson for the indoor PM10 level
To make Alexa check the indoor VOC level clearly state the following;
Alexa, ask Dyson for the indoor VOC level
To make Alexa check the indoor PM2.5 level clearly state the following;
Alexa, ask Dyson for the indoor PM2.5 level
WiFi connection issues
It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'
Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.
Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.
First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.
You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.
5GHz promises less interference, better speeds and a more stable connection and it is often less congested.
Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.
Move your Echo to higher ground, like a bookshelf, to avoid signal interference.
To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.
Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.
Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.
Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.
Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".
Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.
If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:
Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.
If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:
First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.
The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.
In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.
Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.
If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.
If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.
Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.
If you own an Amazon Alexa-enabled device, you can control and monitor your Dyson connected machines using your voice. Simply enable the Dyson skill to do this.
To enable the Dyson skill, begin by saying the following: "Alexa, enable the Dyson skill." Alexa will respond: "OK, I've enabled the Dyson skill for you, but it requires you to link your Dyson account." Next, in the Alexa app, search for Dyson skill. Then select 'Enable' and follow the on-screen instructions to link your accounts.
To disable the Dyson skill, search for Dyson skill in the Alexa app and choose 'Disable skill'.
The Dyson skill is available in the following territories:
The machine has its own WiFi signal which must be activated to complete connection.
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To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.
Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
To continue, please press 'OK, got it' at the bottom of the screen.
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
To continue, please press 'Submit' at the bottom of the screen.
Please enter the network password for your home WiFi network.
To continue, please press 'Submit' at the bottom of the screen.
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.
If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.
If you are seeing a notification which reads "Please check your password is correct", please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The password can be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On a removable sticker on the front of the purifier
Your device will continually prompt you to enter the machine's 8-letter password until it has been entered successfully.
If you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
If the connection is unsuccessful, an error message prompt should appear on the devices display.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please switch the machine off at the wall and wait 6 seconds before switching it back on.
If possible, please try relocating the machine closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
You can download the latest version from the Google Play store or Apple iTunes.
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Ensure that the device is also running the latest version of its operating system.
Check that your phone/tablet device is running the latest version of a compatible operating system.
Simply tap on the 'Add a machine' button to begin the connection process.
The Dyson Link app uses WiFi to connect to your machine.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'air treatment' and then your model of purifier.
Your machine will require power through the connection set up.
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
To change the WiFi network you are connected to, leave the Dyson Link app and go into your phones settings.
Once in your device's settings, select the WiFi option and choose your home WiFi network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
Please ensure the devices WiFi is activated and that flight mode is turned off.
When you have connected to your home WiFi, please go back to the Dyson Link app and press 'Get started'.
Select 'Get started' on your Dyson Link app.
The Dyson Link app will perform a WiFi scan for products.
Please enter the network password for your home WiFi network.
To continue, please press 'Submit' at the bottom of the screen.
The machine has its own WiFi signal which must be activated to complete connection.
To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.
Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
To continue, please press 'OK, got it' at the bottom of the screen.
The machine should appear as a network in your device's WiFi settings.
Simply open the device's WiFi settings and chose your machine from the network list. You will need your product's WiFi password to complete this stage.
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Once the device is connected to your machine WiFi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.
Tap the notification to continue.
If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.
If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The password can be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On a removable sticker on the front of the purifier
Your device will continually promoted you to enter the machine's 8-letter password until it has been entered successfully.
At which stage it will continue the pairing process.
The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.
Please select 'No' on the next step.
If you have followed the recommendations on the previous step and have still been unable to continue the pairing process, please restart the Connection journey by selecting 'Connection journey'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Please wait for the machine to complete the automatic pairing process.
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.
If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.
The Dyson Link app will display a loading bar, indicating the overall progress of connection.
Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
The connection could still be taking longer than expected, please press the 'Continue' button again.
Please close the Dyson Link app and clear it from your recently used apps.
Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and ensure that you are logged in.
Simply tap on the 'Add a machine' button to begin the connection process.
Simply tap on the machine to select it.
The serial number of your machine will appear beneath the machine's name.
The 8-letter password can be found on your purifier in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On the removable sticker on the front of the purifier
Once you have located your product's WiFi password, make a note of it so you can reference it easily.
After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.
If this is the first time this error has appeared on your device, please select 'Retry'.
Please ensure that the password has been entered correctly, paying close attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Please ensure that your device has a strong and stable connection to your home WiFi.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'air treatment' and then your model of purifier.
Your machine will require power through the connection set up.
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
If you have experienced an issue after completing the setup process, please do the following:
Close the Dyson Link app and clear it from your recently used apps.
Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Where is your purifier?
Personalise your machine and use it with voice control services.
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
The machine has been successful connected to the Dyson Link app.
If you wish to familiarise yourself with the machine and configure its settings, please select 'Using your purifier and the Dyson Link app'.
Alternatively, please chose 'Issue resolved'.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the air option. Here you can check filter life, set air quality target and enable/disable continuous monitoring.
Please ensure you have the latest version of the Dyson Link App installed on your device.
To ensure that you have the most recent version installed on your device, please check the App store for pending updates. If there is no update pending, your app already has the latest version installed.
Move your purifier as close as possible to your router, to ensure maximum signal strength.
Please switch the machine off at the wall and wait 6 seconds before switching it back on.
If this has not resolved the issue you have been experiencing, please continue to the next step.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
The button highlighted will turn the main power to the machine on or off.
You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.
Change the airflow speed using the Airflow Speed Control.
NB: The fan speed setting is between 1-10.
You can dim the machines LED display and turn on night mode by pressing the highlighted button.
The button highlighted will turn the machines oscillation on or off.
You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.
To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.
Select a time based on how long you want the machine to run before turning off.
The scheduling function of the app will only work if there are 3 or less schedules set per day. If you have more than 3 per day, please remove as necessary.
If you have less than 3 schedules per day and you are still experiencing an issue, please remove all of the schedules and re-add each of them.
To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
From here, navigate to the home location option and change this to the new location.
By setting the home location, you are able to view the local outdoor air quality, temperature, humidity and pollen levels.
To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.
We recommend that auto-update is turned on.
The connection could still be taking longer than expected, please press the 'Continue' button again.
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and await a connection on the home screen.
Simply tap on the 'Add a machine' button to begin the connection process.
Please ensure that your device has a strong and stable connection to your home WiFi.
The device you are using requires a strong and stable WiFi connection to the machine.
To achieve this please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
To preform another scan for your machine, please press the 'Retry' button.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
The appliance will only connect to the 2.4 GHz network.
Your device will need to be connected to the same network as the appliance for initial set up.
To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. You will need to check that any other devices you have connected to your router will not be affected before changing this.
The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.
Please ensure that the home WiFi password has been entered correctly.
If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.
Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.
The machine requires a strong and stable WiFi signal in the home.
If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
If you have gone through the above checks and recommendations, please select 'Checks completed'.
Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and ensure that you are logged in.
Solid White
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing White
The WiFi light will continuously flash white while it is attempting to connect.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
No WiFi light
If no WiFi light appears on the machine, it means it is yet to connect.
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and ensure that you are logged in.
Simply tap on the 'Add a machine' button to begin the connection process.
A flashing white light occurs as the machine connects to the Dyson cloud.
Please allow up to 20 seconds for the machine to connect and the light to turn solid white.
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
The Dyson Link app uses WiFi to connect to your machine.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'air treatment' and then your model of purifier.
Your machine will require power through the connection set up.
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
Please ensure that your device has a strong and stable connection to your home WiFi.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
Should a 'Connection failed' message be displayed on your device, the Connection journey will need to be restarted.
Before restarting the Connection journey, please switch the machine off at the wall and wait 6 seconds before switching it back on.
Please select 'Connection journey'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Solid White
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing White
The WiFi light will continuously flash white while it is attempting to connect.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
No WiFi light
If no WiFi light appears on the machine, it means it is yet to connect.
The Dyson Link app uses WiFi to connect to your machine.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'air treatment' and then your model of purifier.
Your machine will require power through the connection set up.
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
A flashing white light occurs as the machine connects to the home WiFi network.
Please allow up to 20 seconds for the machine to connect and the light to turn solid white.
Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.
If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.
The Dyson Link app will display a loading bar, indicating the overall progress of connection.
Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
Your device may be encountering a problem reconnecting to the home WiFi.
So that we can ensure the device has a strong and stable WiFi connection, please move it closer to the home router. This should be the one that your machine was previously connected to.
If you are using a device which has mobile data enabled, please disable this within the device's settings.
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please switch the machine off at the wall and wait 6 seconds before switching it back on.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
The device you are using requires a strong and stable WiFi connection to the machine.
To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.
To preform another scan for your machine, please press the 'Retry' button.
Should a error message be displayed on your device, the connection process will need to be restarted. Please select 'Activating the WiFi'.
If you have already followed the above advise and are still experiencing an issue, please select 'Issue not resolved'.
Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.
The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.
You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.
Please also ensure you have sufficient space on your device for the app.
Check around the base of the machine for any debris or obstructions.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Press both buttons to lift off the filter.
Remove filter from appliance.
Use a soft brush to clear any blockages from the holes.
Clean the shroud with a dry cloth.
Reassemble and test the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
This is completely normal.
The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.
There is no safety concern.
If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.
If pressed, it should be stated that the noise is caused by some of the electrical components emitting a frequency which can sometimes be heard as an electrical humming noise. This is not specific to Dyson products.
Dyson Pure Hot + Cool Link is intended for use as a domestic heater, fan and purifier. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson Pure Hot + Cool far surpasses this requirement.
Turn the airflow control to maximum.
Hold a sheet of newspaper approximately 4 meters (13') away from the product.
The paper should lift beyond 45 degrees.
WARNING: Do not use polish or detergent on any part of the machine.
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Press both buttons to lift off the filter.
Use a soft brush to clear any blockages from the holes.
Reassemble the machine.
The heating elements turn on one at a time and so this is to be expected when the machine first turns on.
Run the heater for 1 minute at the highest temperature setting.
The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.
Press the red temperature control button until the digital display on the Main body shows 98°F.
Ensure correct button on remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
Airflow control
Point the remote directly at the front of the machine while pressing the button.
Test other buttons on the remote.
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Access the App to control the airflow.
Change settings within the app.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50
Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50
£27.50
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50
Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50
£27.50
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.
Unplug the machine and leave it for 10 seconds.
Plug the machine back in and retest.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
The blue tape used during transit should be removed before use.
Ensure all the feet are attached to the base of the machine.
Place the purifier on a flat, non-slip surface.
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Test other buttons on the remote.
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Try using the Dyson Link app to control the oscillation.
This may have been caused by an interruption in the electricity.
Unplug the machine and leave it for 10 seconds.
Plug in and test the machine.
Do not plug in or attempt to use the machine if the power cord is damaged.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.
If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or Main body.
This would also occur if the machine is set to auto and providing heat constantly for 9 hours.
NB: This feature cannot be switched off
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Press both buttons to lift off the filter.
Use a soft brush to clear any blockages from the holes.
Reassemble and test the machine.
Please follow the steps in the video.
Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.
To replace the non-washable filter unit, ensure the purifier is unplugged.
Press both buttons to lift off the filter.
Remove the old filter.
Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.
Remove the filter from the housing.
Dispose the old filter in your household waste bin.
Remove the replacement filter from its packaging.
Lower the replacement filter into the filter housing.
Ensure the filter clicks into place.
Lower the new filter unit onto the Main body.
Ensure that the new filter unit clicks into place on the machine.
When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.
A clockwise rotating pattern will be shown on the LED display.
Once the loading pattern is complete, the purifier will return to its normal usage.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50
Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
If you see a flashing 'E' when trying to use the purifier, it is unable to do what has been requested. If you see a solid 'E' when trying to use the purifier, it shows the machine has stopped functioning correctly.
If you see either a flashing 'E' or a solid 'E' on your purifier's display, please complete the following steps.
Unplug the purifier and leave it for 10 seconds.
Ensure the plug is firmly connected to the socket and switched on at the wall.
Ensure the room temperature is above 5°C
Ensure there are no blockages in the inlet grille or loop amplifier outlet.
Your filter may need replacing. Check for excessive build up of dust within the inlet.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Check the joint for obstructions.
Ensure that the machine is on a flat, stable surface.
Place the machine on a flat, stable surface.
Tilt the loop amplifier forwards slightly.
The loop should stay in the position it was left in.
The blue tape used during transit should be removed before use.
Ensure all the feet are attached to the base of the machine.
Place the purifier on a flat, non-slip surface.
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Point the remote directly at the front of the machine while pressing the button.
Test other buttons on the remote.
Ensure correct button on remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
On/Off
Airflow control
Auto purification mode
Focused mode
Sleep timer
Cooling mode
Thermostat control
Oscillation On/Off
Diffused mode
Night mode
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Ensure correct button on remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
On/Off
Airflow control
Auto purification mode
Focused mode
Sleep timer
Cooling mode
Thermostat control
Oscillation On/Off.
Diffused mode
Night mode
