
Let's get your machine working.
Dyson Pure Hot+Cool Link™ White/Silver-
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How to replace the filter
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How to replace the filter
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New question
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Troubleshooting
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Dyson Link app and connectivity
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Alexa Help and Support
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Alexa Utterances
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Controls
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Cancel Sleep timer
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Enable Front Flow
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Enable Rear Flow
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Set Oscillation
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Set Sleep Timer
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Feedback
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Current Indoor NO2 level
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Current Indoor PM10 level
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Current Indoor VOC level
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Current Indoor PM2.5 level
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Common issues
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Connect your Alexa
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Controlling multiple machines
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Enabling/disabling the Dyson skill
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Territories for Alexa
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Connection failed
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Android device
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Activate WiFi
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Entering machine WiFi password
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Enter home WiFi password
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Confirming connection
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Slow response
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Error code
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Issue not resolved, please speak to our Customer Support Team
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Which error message
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Connection failed
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Issue not resolved, please speak to our Customer Support Team
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Connection journey
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Sign into your Dyson account
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Prepare your machine for set up
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Are you now connected to your home network?
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Select your Dyson machine
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Android devices
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Apple
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Enter home WiFi password
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Activating the WiFi
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Connect to your product's WiFi network
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My network is not showing
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Retry the connection journey
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Connect to your product's WiFi network
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Confirming connection
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Slow response
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Unable to connect
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Connection failed
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WiFi light flashing
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Second retry unsuccessful
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Check home screen
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Restart the Dyson Link app
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Selecting your machine
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Passcode location
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Submitting password
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Machine not connected
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Retry password
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Machine not discoverable
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Connected and ready to use
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Just using
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Issue resolved
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Not connected
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New owner
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Select room
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Select in house location
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Purchase date
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Enable auto-updates
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Machine showing on home screen
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Issue resolved
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Using your purifier and the Dyson Link app
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Machines air information
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More help required
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Post connection troubleshooting
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Losing connection frequently
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Issue resolved
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App controls
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On/Off
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Automatic mode
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Fan speed
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Night mode
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Oscillation
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Timer
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Scheduling
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Scheduling not working
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Home location
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Software information
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Solid white WiFi Light
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Second retry unsuccessful
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View discoverable list
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Before half way
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Half way or full
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Flashing green light
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Checks completed
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Light still flashing green
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Attempting connection
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Reset machine
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Prepare your machine for set up
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Machine connected
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Finding your machine
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Not first time connecting machine
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Prepare your machine for set up
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Attempting connection
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App login failure
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Slow response error
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Just after half way
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Flashing green light
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Connection failed
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Around three quarters
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Machine not found
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Problem setting up the app
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Apple device
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Google Assistant Help and Support
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How do I connect my Dyson machine to my Google Assistant-enabled device?
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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Controlling a machine with your Google Assistant
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How do I disconnect my machine from the Google Home app?
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I'm having problems with Google Assistant
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Google Assistant didn't respond to my command
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The Google Assistant is still not responding
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I’m not able to log into my Dyson account when linking the Dyson Action
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The Google Home app isn't discovering my machine
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Google Home isn't discovering my machine
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My Dyson machine didn’t respond to Google Assistant as expected
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Incorrect commands
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What voice commands can I use with my Dyson machine?
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Unusual noise
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Clicking
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Clicking when oscillating
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Humming noise
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Performance
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Airspeed not as powerful
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Clear blockages
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Machine is only hot on one side
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Machine is not heating
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The airspeed won't change
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Test the remote control
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Replacing the remote control battery
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App airflow control
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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Will not switch off
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Will not switch off
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No power
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Test the remote control
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Change battery
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Dyson Link app
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No power but the LED is on
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No power
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Issue not resolved, please speak to our Customer Support Team
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Intermittent power
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More than nine hours
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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How to replace the filter
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How to replace the filter
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Repair required
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E code on the display
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Issue not resolved, please speak to our Customer Support Team
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Tilt issue
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Tilt jammed
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Machine tilt
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There's a problem with the oscillation
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The machine won't oscillate
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Check the remote
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Test the remote control
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The oscillation won't turn off
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Issue not resolved, please speak to our Customer Support Team
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Check the remote
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No LED
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Check the electrics
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Machine has power
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No power
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Sensor Failure
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How to control oscillation
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How to adjust the airflow
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How to use the sleep timer
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How to use the controls on the machine
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How to use the remote control
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Display icons
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Please select the appropriate option
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How to use the remote control
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Replace the filter
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Replace the filter
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Cleaning the sensor
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Purifying and heating modes
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Cooling mode
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Heating mode
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Auto purification mode
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Diffused mode
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Focused mode
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Night mode
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Serial number location
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User guide
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Cleaning the machine
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Replacing the battery
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Popular queries
Please select the appropriate option
How to replace the filter
Please follow the steps in the video.
Is there anything else we can help with?
Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.
Replace the filter
To replace the non-washable filter unit, ensure the purifier is unplugged.
Press both buttons to lift off the filter.
Remove the old filter.
Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.
Remove the filter from the housing.
Dispose the old filter in your household waste bin.
Remove the replacement filter from its packaging.
Lower the replacement filter into the filter housing.
Ensure the filter clicks into place.
Lower the new filter unit onto the Main body.
Ensure that the new filter unit clicks into place on the machine.
When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.
A clockwise rotating pattern will be shown on the LED display.
Once the loading pattern is complete, the purifier will return to its normal usage.
Please select the appropriate option
Please select the appropriate option
Dyson Link app and connectivity
If this is your first time connecting, please select 'Connection journey'.
If you are experiencing an issue connecting, please select 'Connection failure'.
If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.
Please select the appropriate option
Please select the appropriate option
Cancel Sleep timer
To make Alexa cancel the sleep timer, clearly state the following;
Alexa, ask Dyson to cancel purifier sleep timer
Enable Front Flow
To make Alexa enable front flow, clearly state the following;
Alexa, ask Dyson purifier to enable front flow
Enable Rear Flow
To make Alexa enable rear flow, clearly state the following;
Alexa, ask Dyson purifier to enable rear flow
Set Oscillation
To make Alexa set oscillation, clearly state the following;
Ask Dyson purifier to oscillate at 180 degrees
Set Sleep Timer
To make Alexa set the sleep timer, clearly state the following;
Ask Dyson purifier to turn off in 15 minutes
Please select the appropriate option
To make Alexa check the indoor NO2 level clearly state the following;
Alexa, ask Dyson for the indoor NO2 level
To make Alexa check the indoor PM10 level clearly state the following;
Alexa, ask Dyson for the indoor PM10 level
To make Alexa check the indoor VOC level clearly state the following;
Alexa, ask Dyson for the indoor VOC level
To make Alexa check the indoor PM2.5 level clearly state the following;
Alexa, ask Dyson for the indoor PM2.5 level
Wi-Fi connection issues
WiFi connection issues
It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'
Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.
Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.
First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.
You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.
5GHz promises less interference, better speeds and a more stable connection and it is often less congested.
Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.
Move your Echo to higher ground, like a bookshelf, to avoid signal interference.
Installing and setting up Alexa
To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.
Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.
Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.
Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.
Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".
Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.
Connecting for different product combinations:
If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:
Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.
If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:
First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.
The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.
In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.
Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.
Controlling multiple machines
If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.
If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.
Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.
Enabling/disabling the Dyson skill
If you own an Amazon Alexa-enabled device, you can control and monitor your Dyson connected machines using your voice. Simply enable the Dyson skill to do this.
To enable the Dyson skill, begin by saying the following: "Alexa, enable the Dyson skill." Alexa will respond: "OK, I've enabled the Dyson skill for you, but it requires you to link your Dyson account." Next, in the Alexa app, search for Dyson skill. Then select 'Enable' and follow the on-screen instructions to link your accounts.
To disable the Dyson skill, search for Dyson skill in the Alexa app and choose 'Disable skill'.
Territories for Alexa
The Dyson skill is available in the following territories:
• Australia
• Canada (English only)
• Germany
• India
• Ireland
• United Kingdom
• USA
Which stage did the connection process fail?
Activate WiFi
The machine has its own WiFi signal which must be activated to complete connection.
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To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
To continue, please press 'OK, got it' at the bottom of the screen.
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
To continue, please press 'Submit' at the bottom of the screen.
Please select the next step
Enter home WiFi password
Please enter the network password for your home WiFi network.

To continue, please press 'Submit' at the bottom of the screen.
Please select the next step
Confirming connection
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.
Incorrect password
If you are seeing a notification which reads "Please check your password is correct", please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The password can be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On a removable sticker on the front of the purifier
Your device will continually prompt you to enter the machine's 8-letter password until it has been entered successfully.
If you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
Has your machine successfully connected?
If the connection is unsuccessful, an error message prompt should appear on the devices display.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Factory reset
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Power cycle
Please switch the machine off at the wall and wait 6 seconds before switching it back on.
If possible, please try relocating the machine closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Dyson Link app
You can download the latest version from the Google Play store or Apple iTunes.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Ensure that the device is also running the latest version of its operating system.
Check that your phone/tablet device is running the latest version of a compatible operating system.
Simply tap on the 'Add a machine' button to begin the connection process.
The Dyson Link app uses WiFi to connect to your machine.
Please ensure the device's flight mode is turned off.
To begin
Select your machine by choosing 'air treatment' and then your model of purifier.
Please switch on or place on charge
Your machine will require power through the connection set up.

Home WiFi password
Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.

WiFi settings
To change the WiFi network you are connected to, leave the Dyson Link app and go into your phones settings.
Once in your device's settings, select the WiFi option and choose your home WiFi network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
Please ensure the devices WiFi is activated and that flight mode is turned off.

When you have connected to your home WiFi, please go back to the Dyson Link app and press 'Get started'.

Add a machine
Select 'Get started' on your Dyson Link app.
The Dyson Link app will perform a WiFi scan for products.

Please select the next step
Please select the next step
Enter home WiFi password
Please enter the network password for your home WiFi network.

To continue, please press 'Submit' at the bottom of the screen.
Please select the next step
Activate the WiFi
The machine has its own WiFi signal which must be activated to complete connection.
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To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging

To continue, please press 'OK, got it' at the bottom of the screen.
Please select the next step
The machine should appear as a network in your device's WiFi settings.
Simply open the device's WiFi settings and chose your machine from the network list. You will need your product's WiFi password to complete this stage.
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Once the device is connected to your machine WiFi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.
Tap the notification to continue.
If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.
Incorrect password
If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The serial number and password can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.
Your device will continually promoted you to enter the machine's 8-letter password until it has been entered successfully.
At which stage it will continue the pairing process.
Notification Issue
The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.
Please select 'No' on the next step.
If you have followed the recommendations on the previous step and have still been unable to continue the pairing process, please restart the Connection journey by selecting 'Connection journey'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Please select the appropriate option
Please wait for the machine to complete the automatic pairing process.
Confirming connection
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

Slow response
If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.
Loading bar
The Dyson Link app will display a loading bar, indicating the overall progress of connection.
Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.
At which point did the connection fail?
Checking WiFi light
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
What is the machine's WiFi light showing?
Continue connection
The connection could still be taking longer than expected, please press the 'Continue' button again.
Connection issue
Please close the Dyson Link app and clear it from your recently used apps.
Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
Checking WiFi light
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
Restarting the Dyson Link app
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and ensure that you are logged in.
Simply tap on the 'Add a machine' button to begin the connection process.
Simply tap on the machine to select it.
The serial number of your machine will appear beneath the machine's name.
Please select the next step
Password location
The 8-letter password can be found on your purifier in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On the removable sticker on the front of the purifier
Once you have located your product's WiFi password, make a note of it so you can reference it easily.
Entering the password
After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
Please select the next step
Confirming connection
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.
Retry connection
If this is the first time this error has appeared on your device, please select 'Retry'.
Please ensure that the password has been entered correctly, paying close attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Please select the appropriate option
Please ensure that your device has a strong and stable connection to your home WiFi.
Please ensure the device's flight mode is turned off.
To begin
Select your machine by choosing 'air treatment' and then your model of purifier.
Please switch on or place on charge
Your machine will require power through the connection set up.
Home WiFi password
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Are you this machine's new owner?
Bypass ownership?
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Connection issue
If you have experienced an issue after completing the setup process, please do the following:
Close the Dyson Link app and clear it from your recently used apps.
Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Please select the next step
Where is the machine?
Where is your purifier?
Personalise your machine and use it with voice control services.
Please select the next step
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please select the next step
Select date
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please select the next step
Auto update
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Connection Successful
The machine has been successful connected to the Dyson Link app.
Configure
If you wish to familiarise yourself with the machine and configure its settings, please select 'Using your purifier and the Dyson Link app'.
Alternatively, please chose 'Issue resolved'.
Please select the next step
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Checking your machines air information
To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the air option. Here you can check filter life, set air quality target and enable/disable continuous monitoring.
Please select the appropriate option
App version
Please ensure you have the latest version of the Dyson Link App installed on your device.
To ensure that you have the most recent version installed on your device, please check the App store for pending updates. If there is no update pending, your app already has the latest version installed.
Please select the appropriate option
Closer connection
Move your purifier as close as possible to your router, to ensure maximum signal strength.
Power cycle
Please switch the machine off at the wall and wait 6 seconds before switching it back on.
If this has not resolved the issue you have been experiencing, please continue to the next step.
Please follow the next step.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
App controls
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
Please select the appropriate option
On/Off
The button highlighted will turn the main power to the machine on or off.
Automatic mode
You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.
Fan speed
Change the airflow speed using the Airflow Speed Control.
NB: The fan speed setting is between 1-10.
Night mode
You can dim the machines LED display and turn on night mode by pressing the highlighted button.
Oscillation
The button highlighted will turn the machines oscillation on or off.
Timer
You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.
Scheduling
To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.
Select a time based on how long you want the machine to run before turning off.
Please select the appropriate option
Scheduling issue
The scheduling function of the app will only work if there are 3 or less schedules set per day. If you have more than 3 per day, please remove as necessary.
If you have less than 3 schedules per day and you are still experiencing an issue, please remove all of the schedules and re-add each of them.
Has this resolved the problem?
Setting your machines home location
To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
From here, navigate to the home location option and change this to the new location.
By setting the home location, you are able to view the local outdoor air quality, temperature, humidity and pollen levels.
Checking your machines software information
To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.
Continue connection
The connection could still be taking longer than expected, please press the 'Continue' button again.
Restarting the Dyson Link app
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and await a connection on the home screen.
Simply tap on the 'Add a machine' button to begin the connection process.
Please ensure that your device has a strong and stable connection to your home WiFi.
Device proximity
The device you are using requires a strong and stable WiFi connection to the machine.
To achieve this please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
Retrying connection
To preform another scan for your machine, please press the 'Retry' button.
WiFi lights
Flashing green
The WiFi light will flash green if it is awaiting a connection.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
What is the machine's WiFi light showing?
Router settings
The appliance will only connect to the 2.4 GHz network.
Your device will need to be connected to the same network as the appliance for initial set up.
To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website.You will need to check that any other devices you have connected to your router will not be affected before changing this.
The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.
Incorrect password
Please ensure that the home WiFi password has been entered correctly.
If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.
Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.
WiFi signal
The machine requires a strong and stable WiFi signal in the home.
If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
If you have gone through the above checks and recommendations, please select 'Checks completed'.
Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
Please select the appropriate option
Restarting the Dyson Link app
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and ensure that you are logged in.
Checking WiFi light
Solid White
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing White
The WiFi light will continuously flash white while it is attempting to connect.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
No WiFi light
If no WiFi light appears on the machine, it means it is yet to connect.
What is the machine's WiFi light now showing?
Factory reset
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Restarting the Dyson Link app
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and ensure that you are logged in.
Simply tap on the 'Add a machine' button to begin the connection process.
Attempting to connect
A flashing white light occurs as the machine connects to the Dyson cloud.
Please allow up to 20 seconds for the machine to connect and the light to turn solid white.
Factory reset
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the next step
The Dyson Link app uses WiFi to connect to your machine.
Please ensure the device's flight mode is turned off.
To begin
Select your machine by choosing 'air treatment' and then your model of purifier.
Please switch on or place on charge
Your machine will require power through the connection set up.
Home WiFi password
Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.

Please ensure that your device has a strong and stable connection to your home WiFi.
Remaining close to your machine
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
Connection failed message
Should a 'Connection failed' message be displayed on your device, the Connection journey will need to be restarted.
Before restarting the Connection journey, please switch the machine off at the wall and wait 6 seconds before switching it back on.
Please select 'Connection journey'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Please select the appropriate option
Checking WiFi light
Solid White
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing White
The WiFi light will continuously flash white while it is attempting to connect.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
No WiFi light
If no WiFi light appears on the machine, it means it is yet to connect.
What is the machine's WiFi light showing?
The Dyson Link app uses WiFi to connect to your machine.
Please ensure the device's flight mode is turned off.
To begin
Select your machine by choosing 'air treatment' and then your model of purifier.
Please switch on or place on charge
Your machine will require power through the connection set up.
Home WiFi password
Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.

Attempting to connect
A flashing white light occurs as the machine connects to the home WiFi network.
Please allow up to 20 seconds for the machine to connect and the light to turn solid white.
Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.
Password reset
If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.
Loading bar
The Dyson Link app will display a loading bar, indicating the overall progress of connection.
Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.
At which point did the connection fail?
Flashing green
The WiFi light will flash green if it is awaiting a connection.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
What is the machine's WiFi light showing?
Device proximity
Your device may be encountering a problem reconnecting to the home WiFi.
So that we can ensure the device has a strong and stable WiFi connection, please move it closer to the home router. This should be the one that your machine was previously connected to.
Disabling mobile data
If you are using a device which has mobile data enabled, please disable this within the device's settings.
Factory reset
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Power cycle
Please switch the machine off at the wall and wait 6 seconds before switching it back on.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Checking WiFi light
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
What is the machine's WiFi light showing?
WiFi lights
Flashing green
The WiFi light will flash green if it is awaiting a connection.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
Please select the appropriate option
Device proximity
The device you are using requires a strong and stable WiFi connection to the machine.
To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.
Retrying connection
To preform another scan for your machine, please press the 'Retry' button.
Should a error message be displayed on your device, the connection process will need to be restarted. Please select 'Activating the WiFi'.
If you have already followed the above advise and are still experiencing an issue, please select 'Issue not resolved'.
Please select the appropriate option
Problem setting up the app
Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.
The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.
You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.
Please also ensure you have sufficient space on your device for the app.
At which point did the connection fail?
Google and Google Home are trademarks of Google LLC.
Please select the appropriate option
Connect your Dyson machine to your Google Assistant-enabled device
Open the Google Home app and tap the plus icon in the top left. Set up a new device and select "Have something already set up?" Search for "Dyson" and tap to select the Dyson Action.
You'll be prompted to link your Dyson account, this is the one you used to connect your machine to the Dyson Link app.
Follow the instructions in the Google Home app to add your Dyson machines.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
How does Google Assistant discover my machine?
When you first connect your Dyson machine to the Dyson Link app you'll give it a room name. You'll find a list of pre-set room names in the app, such as 'Bedroom' or 'Kitchen'. Google Assistant uses this room name to identify your machine.
Google Assistant uses this to name your machine in the Google Home app as well.
How do I control an individual Dyson machine?
To control an individual Dyson machine using voice commands, you can either directly name the machine in your command or say the room name the machine is assigned to in the Google Home app.
If you say "Hey Google, enable auto mode in the Bedroom", Google Assistant will identify the machine named 'Bedroom' or a machine in the bedroom and enable auto mode.
Saying "Hey Google, enable auto mode", will enable auto mode for any purifiers in your current room, if the room is set up in the Google Home app.
Disconnecting your machine from the Google Home app
Open the Google Home app and tap the machine you wish to remove.
Tap the settings icon in the top right and select "Unlink Dyson".
When you remove your Dyson machine from a home:
- It will disconnect the device from members in the home
- It will be unlinked from your Google Account
- Data associated with this device will be deleted. Note: Some basic device data may remain associated with the home.
Check Google Assistant can hear you
Google Assistant may not have heard you or recognised your question or command. Make sure you are close enough to your smart home device and speak clearly.
Check Google Assistant can hear you by asking "Hey Google, what did I just say?". Your smart home device should light up when you say "Hey Google ...". If your device has a screen, you'll see it respond.
Check your smart home device
First, make sure:
- Your Google Nest or Google Home speaker or display is powered on and plugged into a wall outlet
- The microphone isn't muted
- For Google Home: on the back of the device, touch the microphone mute button. Your Assistant will say whether the microphone is muted.
- For Google Nest Mini (2nd gen) and Google Home Mini (1st gen): on the side of the device, toggle the mic switch. Your Assistant will say whether the microphone is muted.
- For Google Nest Audio: on the back of the device, next to the power cord, toggle the mic switch. Your Assistant will say whether the microphone is muted.
- For Google Nest displays: on the back of your display, use the switch to turn on the microphone. Your Assistant will say whether the microphone is muted.
- The LED dots on top of your speaker or display spins or blinks when you say “Ok Google” or "Hey Google."
- If your Assistant answers other questions, try to ask the unanswered question in a different way.
General troubleshooting
If you've checked off all of the steps above and your Assistant still doesn't provide an answer, try one of the steps below and ask your question again. If you still don't get an answer, move to the next step.
Reboot your speaker or display
- Disconnect the power cable from your device.
- Reconnect the power cable.
Make sure your device recognizes the hotword
Say “Hey Google” to your speaker or display. Check if the LED dots on the top of your device spin or blink, indicating that it recognized the hotword.
Make sure your device recognised the question correctly
- Ask your Assistant the question again.
- Say "Hey Google, repeat the question" to make sure your Assistant understood you correctly.
- If it's still not recognizing the question, try to speak slower or try another question.
Resetting your password
If you aren't able to log in to link your Dyson account to the Google Home app, you may need to reset your Dyson account password.
Select the forgotten password link on the log in screen and follow the instructions.
After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.
If you enter the password incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Check for device or setup issues
Your machine must be connected to the Dyson Link app and the Dyson Action must be enabled for Google Assistant to discover your machine.
If your machine hasn't been connected to the Dyson Link app, open the app and select Add machine. Follow the in-app connection instructions.
Check your machine
- Unplug your machine and wait for 10 seconds. Plug your machine back in and turn it on.
- Unplug your smart home device and wait for 10 seconds. Plug it back in.
- Open your Dyson Link app and check that your machine is online.
Check the Dyson Action
- Open the Google Home app and check that the Dyson Action is enabled
- Unlink the Dyson Action and then re-link it
What did Google Assistant hear?
Your command may have been misheard or misinterpreted by Google Assistant. To check this say "Hey Google, show me my activity" to bring up your recent activity, including recent voice commands.
You can also ask Google Assistant to read back the last command by asking "Hey Google, what did you hear?"
What actions did Google Assistant take?
Saying "Hey Google, show me my activity" will show you recent voice commands. You can view the details of each command to see what Google Assistant heard, the responses and actions taken.
Google Assistant learns the more you use it but some commands may not be recognised. Try using different words in your command.
For example, if you say "Hey Google, turn on fan motion", and it doesn't work, try saying "Hey Google, turn on oscillation mode".
What are some of the things I can ask Google Assistant?
There are different commands that can be used to interact with Google Assistant, here are some examples:
Turning your Dyson machine on and off
- "Hey Google, turn on my purifier"
- "Hey Google, turn on night mode"
- "Hey Google, turn off humidification on the purifier"
Changing fan speed
- "Hey Google, set the bedroom fan speed to 7"
- "Hey Google, turn up the bedroom fan speed"
- "Hey Google, decrease the bedroom fan speed by 3"
Changing oscillation settings
- "Hey Google, turn on oscillation mode"
- "Hey Google, set oscillation to wide"
Changing temperature settings
- "Hey Google, make it warmer in here"
- "Hey Google, make it cooler in here"
- "Hey Google, turn off the heat"
Controlling your Dyson robot
- "Hey Google, start vacuuming"
- "Hey Google, stop the vacuum"
- "Hey Google, return the vacuum to the dock"
Please select the appropriate option
Check the base
Check around the base of the machine for any debris or obstructions.

We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Clean the machine
Press both buttons to lift off the filter.

Remove filter from appliance.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.
Reassemble and test the machine.
Machine is working normally
This is completely normal.
The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.
There is no safety concern.
If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.
If pressed, it should be stated that the noise is caused by some of the electrical components emitting a frequency which can sometimes be heard as an electrical humming noise. This is not specific to Dyson products.
Please select the appropriate option
Dyson Pure Hot + Cool Link is intended for use as a domestic heater, fan and purifier. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson Pure Hot + Cool far surpasses this requirement.
Paper test
Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.
The paper should lift beyond 45 degrees.
WARNING: Do not use polish or detergent on any part of the machine.
Cleaning the machine
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush

Main body
Press both buttons to lift off the filter.

Use a soft brush to clear any blockages from the holes.

Reassemble the machine.
Heating elements
The heating elements turn on one at a time and so this is to be expected when the machine first turns on.
Run the heater for 1 minute at the highest temperature setting.
Target temperature
The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.
Press the red temperature control button until the digital display on the Main body shows 98°F.

Airspeed won't change
Ensure correct button on remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.

Airflow control

Remote control
Point the remote directly at the front of the machine while pressing the button.

Test other buttons on the remote.
Replacing the battery
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Dyson Link app
Access the App to control the airflow.
Change settings within the app.
Has using the app resolved the problem?
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50

Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50
£27.50
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50

Remote control
Part no. 967826-03
Replacement remote control for your Dyson Purifier.
£27.50
£27.50
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please select the appropriate option
ON/OFF button
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.
Test the machine
Unplug the machine and leave it for 10 seconds.
Plug the machine back in and retest.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Airflow but no oscillation
The blue tape used during transit should be removed before use.
Ensure all the feet are attached to the base of the machine.
Place the purifier on a flat, non-slip surface.
Ensure the correct button on remote is being pressed
Oscillation

Remote control
Point the remote directly at the front of the machine while pressing the button.
Test other buttons on the remote.
Change the battery
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Dyson Link app
Try using the Dyson Link app to control the oscillation.
Has using the app resolved the problem?
Interruption in the electricity
This may have been caused by an interruption in the electricity.
Unplug the machine and leave it for 10 seconds.
Plug in and test the machine.
Do not plug in or attempt to use the machine if the power cord is damaged.
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Has this resolved the problem?
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
More than nine hours
Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.
If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or Main body.
This would also occur if the machine is set to auto and providing heat constantly for 9 hours.
NB: This feature cannot be switched off
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Clean the machine
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush

Main body
Press both buttons to lift off the filter.

Use a soft brush to clear any blockages from the holes.

Reassemble and test the machine.
Has this resolved the problem?
How to replace the filter
Please follow the steps in the video.
Has this resolved the problem?
Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.
Replace the filter
To replace the non-washable filter unit, ensure the purifier is unplugged.

Press both buttons to lift off the filter.

Remove the old filter.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

Remove the filter from the housing.

Dispose the old filter in your household waste bin.
Remove the replacement filter from its packaging.
Lower the replacement filter into the filter housing.
Ensure the filter clicks into place.

Lower the new filter unit onto the Main body.

Ensure that the new filter unit clicks into place on the machine.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.
A clockwise rotating pattern will be shown on the LED display.
Once the loading pattern is complete, the purifier will return to its normal usage.
