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Dyson Supersonic hair dryer Professional Edition-
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Cleaning the appliance
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More help required
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Troubleshooting
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Noise
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Issue not resolved, please speak to our Customer Support Team
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Performance
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Temperature
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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Machine has no power
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No lights
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Re-test in correct voltage
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Issue not resolved, please speak to our Customer Support Team
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Test the machine in a different plug socket
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Lights
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Issue not resolved, please speak to our Customer Support Team
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Check the electrics
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Issue not resolved, please speak to our Customer Support Team
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Intermittent power
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Will not switch off
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Unusual smell
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Accessories will not attach
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Check all accessories
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Cold shot button not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Replace the filter cover
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Replace the filter cover
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No further help required
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Accessories will not magnetise onto the stand
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Lights
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Issue not resolved, please speak to our Customer Support Team
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How to attach the accessories
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Serial number location
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Issue resolved
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Setting up your Dyson machine
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Styling tips
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What's in the box?
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Popular queries
Please select the appropriate option
Cleaning the appliance
To clean the Main body of the appliance, use a dry cloth. Ensure that the narrow opening is free of obstructions.
Please select the appropriate option
Please select the appropriate option
Airflow selection
The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.

Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Is the problem with the airflow or the temperature?
Temperature
The Dyson Supersonic™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.
To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:
One red light - low gentle drying

Two red lights - Medium 80°C/176°F (regular drying)

Three red lights - High (100°C) Fast drying and styling.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please select the appropriate option
Check voltage
Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Plug the machine back in using a different plug socket.
Please retest the machine once in a country with the same electricity supply range to where it was purchased.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Try a different plug socket
Try the machine in a different plug socket.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Check the machine
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Change the fuse in the machine's plug.
Has this resolved the problem?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Check the lights
For intermittent power, please check the lights.
There can be a very slight delay between pressing the power switch and airflow beginning; please allow for this.
Which lights are showing?
ON/OFF switch
The machine is switched off using the sliding ON/OFF switch.

Unusual smell
If this is the first use, please remove the clear film.
Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/ oven/ kettle etc.) The smell will fade with time and usage.
If the smell still occurs after a few uses, please select the appropriate smell.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please select the appropriate option
Using the accessories
The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.
Check all accessories
Please try to attach all accessories to the hair dryer.
Smoothing nozzle

Professional concentrator

Diffuser

Please select the accessory that does not connect to the hair dryer
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Cold shot controls
You can now activate the cold shot feature on the Dyson Supersonic™ Professional edition in two ways:
1. Press and hold the cold shot button situated directly below the Power on/off switch.
2. Press and hold the temperature control button for 1.5 seconds to deactivate heat and activate cold shot.
Which button are you having trouble with?
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
How to replace the filter cover
Please follow the steps in the video.
Is there anything else we can help with?
How to replace the filter cover - Step by step
Remove the packaging and instruction manual.
Unplug the appliance.
Do not cut the filter without securing first.
Place the cord and filter in the cardboard packaging.
Cut the filter off and replace with the new filter cover, securing onto the appliance.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Display stand
Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.
The Professional concentrator and Smoothing nozzle attach to the stand at the top.

The diffuser attaches to the stand at the bottom.

The hair dryer attaches to the stand at the top.

Please select the accessory that does not connect to the stand
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
How to use the accessories
Magnetic accessories can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.
Smoothing nozzle
Dries hair gently using smooth air.

Prefessional concentrator
Fast, precise airflow for controlled styling, one section at a time.

Diffuser
Evenly disperses airflow to dry curls gently and help reduce frizz. Recommended for use on low temperature and flow settings.

Finding the machine serial number
The serial number can be found in the following locations:
On the front of the instruction manual.
On the box of the machine.
On the power cord near the plug.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Setting up your Dyson machine
Storage Hanger
If you store your appliance on a hook, attach the storage hanger to the ribbed section at the base of the handle.

Non-slip mat
If you need to put your appliance down while it's switched on, the non-slip mat will keep it in place.

Accessories
Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them. For more information, select 'How to use accessories'.
Styling
Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.
We have a page on our website dedicated to styling tips and tutorials, just visit www.dyson.co.uk/supersonic.
You can also follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. Just search for 'Dyson Supersonic' or 'Dyson Hair' on YouTube, Instagram, Facebook and Twitter.
Further help
Dyson Supersonic hair dryer Professional Edition