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Dyson Supersonic hair dryer Professional Edition
See all steps

Please select the appropriate option

Cleaning the appliance

To clean the Main body of the appliance, use a dry cloth. Ensure that the narrow opening is free of obstructions.

Is there anything else we can help with?

Please select the appropriate option

Airflow selection

The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.

How to change the airflow on the Dyson Supersonic hair dryer.

Please select the appropriate option

Which filter do you have?

Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.

The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.

Which filter do you have?

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Maintain optimum performance by cleaning your filter

During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.

About the new Dyson Supersonic™ hair dryer Professional filter

The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.

If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter

Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage.

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Is the problem with the airflow or the temperature?

Airflow control

The direction of airflow from the Dyson Supersonic hair dryer is from the opposite side to the controls. To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights. The available settings are:

One white light - Gentle (styling)

One white light on the Dyson Supersonic hair dryer.

Two white lights - Medium (regular drying)

Two white lights on the Dyson Supersonic hair dryer.

Three white lights - Fast (fast drying)

If this has not resolved the problem, remove the filter cage from the machine.

Removal of the filter cage from the Dyson Supersonic hair dryer.

Has this resolved the problem?

Have you got a clean, spare filter cage?

Remove the filter

Remove the filter from the machine.

Run the machine for at least as long as it took for the symptoms to appear previously, but for no longer than three minutes.

Has this resolved the problem?

Which filter do you have?

Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.

The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.

Two-part filter

The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter

The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.

Which filter do you have?

Are you happy with the filter maintenance?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Are you happy with the filter maintenance?

Replace the filter cover

Attach a clean, spare filter cage to the machine.

Run the machine

Run the machine for at least as long as it took for the symptoms to appear previously, but for no longer than three minutes.

Has this resolved the problem?

Temperature

The Dyson Supersonic™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.

To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:

One red light - low gentle drying

One red light on the Dyson Supersonic hair dryer.

Two red lights - Medium 80°C/176°F (regular drying)

Two red lights on the  Dyson Supersonic hair dryer.

Three red lights - High (100°C) Fast drying and styling.

Three red lights on the Dyson Supersonic hair dryer.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please select the appropriate option

Are there lights showing on the machine?

Check voltage

Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:

220-240V

Australia

China

Egypt

Europe

Greenland

Hong Kong

India

Indonesia

Ireland

Malaysia

New Zealand

Peru

Philippines

Russia

Singapore

South Africa

South Korea

Thailand

United Arab Emirates

United Kingdom

100-127V

Canada

Japan

Mexico

Taiwan

United States of America

For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Is the machine being used in a country with the same electricity supply range to where it was purchased?

Plug the machine back in using a different plug socket.

Please retest the machine once in a country with the same electricity supply range to where it was purchased.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Try a different plug socket

Try the machine in a different plug socket.

Has retesting the machine resolved the problem?

Lights

Check the lights on the machine.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Which filter do you have?

Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.

The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.

Two-part filter

The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter

The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.

Which filter do you have?

Check the machine

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Change the fuse in the machine's plug.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Which filter do you have?

Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.

The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.

Two-part filter

The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter

The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.

Has this resolved the problem?

Check the lights

For intermittent power, please check the lights.

There can be a very slight delay between pressing the power switch and airflow beginning; please allow for this.

ON/OFF switch

The machine is switched off using the sliding ON/OFF switch.

Where the power button is located on the Dyson Supersonic hair dryer.

Has this resolved the problem?

Unusual smell

If this is the first use, please remove the clear film.

Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/ oven/ kettle etc.) The smell will fade with time and usage.

If the smell still occurs after a few uses, please select the appropriate smell.

Has this resolved the problem?

Please select the appropriate option

Which filter do you have?

Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.

The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.

Two-part filter

The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter

The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Using the accessories

The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.

Check all accessories

Please try to attach all accessories to the hair dryer.

Has this resolved the problem?

Smoothing nozzle

Smoothing nozzle for Dyson Supersonic hair dryer.

Professional concentrator

The styling concentrator for the Dyson Supersonic hair dryer.

Diffuser

The diffuser for the Dyson Supersonic hair dryer.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Cold shot controls

You can now activate the cold shot feature on the Dyson Supersonic™ Professional edition in two ways:


1. Press and hold the cold shot button situated directly below the Power on/off switch.
2. Press and hold the temperature control button for 1.5 seconds to deactivate heat and activate cold shot.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

How to replace the filter cover

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

How to replace the filter cover - Step by step

Remove the packaging and instruction manual.

Unplug the appliance.

Do not cut the filter without securing first.

Place the cord and filter in the cardboard packaging.

Cut the filter off and replace with the new filter cover, securing onto the appliance.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Display stand

Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.

The Professional concentrator and Smoothing nozzle attach to the stand at the top.

The styling concentrator and smoothing nozzle magnetically attaching to the display stand for the Dyson Supersonic hair dryer.

The diffuser attaches to the stand at the bottom.

The diffuser attaching to the display stand for the Dyson Supersonic hair dryer.

The hair dryer attaches to the stand at the top.

The Dyson Supersonic hair dryer attaching to the display stand.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

How to use the accessories

Magnetic accessories can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.

Smoothing nozzle

Dries hair gently using smooth air.

Smoothing nozzle for Dyson Supersonic hair dryer.

Prefessional concentrator

Fast, precise airflow for controlled styling, one section at a time.

Diffuser

Evenly disperses airflow to dry curls gently and help reduce frizz. Recommended for use on low temperature and flow settings.

Diffuser for Dyson Supersonic hair dryer.

Is there anything else we can help with?

Finding the machine serial number

The serial number can be found in the following locations:

On the front of the instruction manual.

On the box of the machine.

On the power cord near the plug.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Setting up your Dyson machine

Storage Hanger

If you store your appliance on a hook, attach the storage hanger to the ribbed section at the base of the handle.

How to attach the storage hanger to the Dyson Supersonic hair dryer.

Non-slip mat

If you need to put your appliance down while it's switched on, the non-slip mat will keep it in place.

Dyson Supersonic hair dryer on the non-slip heat mat.

Accessories

Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them. For more information, select 'How to use accessories'.

Is there anything else we can help with?

Styling

Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.

We have a page on our website dedicated to styling tips and tutorials, just visit www.dyson.co.uk/supersonic.

You can also follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. Just search for 'Dyson Supersonic' or 'Dyson Hair' on YouTube, Instagram, Facebook and Twitter.

Is there anything else we can help with?

What's in the box?

Dyson Supersonic Professional hair dryer.

User guide

Smoothing nozzle

Professional concentrator

Diffuser

Storage hanger

Non-slip mat

Is there anything else we can help with?

Which filter do you have?

Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.

The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.

Two-part filter

The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter

The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.

Which filter do you have?

Maintain optimum performance by cleaning your filter

During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.

About the new Dyson Supersonic™ hair dryer Professional filter

The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.

If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter

Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.

Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage.

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Is there anything else we can help with?

Maintain optimum performance by cleaning your filter

Airborne contaminants, such as hairspray, dust and leave-in conditioners, can cause clogging in hair dryer filters, resulting in poor performance over time. We recommend you clean the filter at least once a week to maintain optimum performance, and protect the finely-tuned technology inside your Dyson Supersonic™ Professional edition. In salon environments, where filters can clog quickly, we recommend cleaning it every day.

Clean the filter

Please follow the steps in the video.

Cleaning the filter - Step by step

Cleaning the filter – Regular clean IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Remove the dirty filter cage. Do not run your hair dryer without a filter cage.

Soak the filter cage in dish soap and warm water for at least 30 minutes or overnight.

Use the supplied filter cleaning brush and vigorously scrub the soaked filter cage to remove all blockages for 15 seconds.

Rinse and dry your filter cage. Check that the filter cage is clean by holding it up to the light - you should be able to see light through it. If you can't, repeat the previous step.

Rinse the filter and allow it to dry before refitting it back to the machine.

Is there anything else we can help with?