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To clean the Main body of the appliance, use a dry cloth. Ensure that the narrow opening is free of obstructions.
The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.
Please follow the steps in the video.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Cleaning the filter – Regular clean
IMPORTANT: always switch OFF and unplug before carrying out any maintenance.
Wipe the filter mesh using a dry, lint-free cloth.
Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).
Rotate the filter cage anti-clockwise and gently pull away from the machine.
Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).
Rotate the filter cage back into position, ensuring the correct alignment.
WARNING: Rotate clockwise to lock before use.
Run the machine for up to one minute. The product should function as expected.
Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).
Leave the machine to sit for 5 minutes.
Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).
Rotate the filter cage back into position, ensuring the correct alignment.
WARNING: Rotate clockwise to lock before use.
Run the machine for up to one minute. The product should function as expected.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
The direction of airflow from the Dyson Supersonic hair dryer is from the opposite side to the controls.
To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights. The available settings are:
One white light - Gentle (styling)
Two white lights - Medium (regular drying)
Three white lights - Fast (fast drying)
WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.
Please follow the steps in the video.
The Dyson Supersonic™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.
To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:
One red light - low gentle drying
Two red lights - Medium 80°C/176°F (regular drying)
Three red lights - High (100°C) Fast drying and styling.
Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Please retest the machine once in a country with the same electricity supply range to where it was purchased.
Plug the machine back in using a different plug socket.
Check the lights on the machine.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
This indicates that the appliance has overheated. This usually happens because the filter needs washing. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.
Please follow the steps in the video.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Change the fuse in the machine's plug.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
This indicates that the appliance has overheated. This usually happens because the filter needs washing. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.
Please follow the steps in the video.
For intermittent power, please check the lights.
There can be a very slight delay between pressing the power switch and airflow beginning; please allow for this.
The machine is switched off using the sliding ON/OFF switch.
Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/oven/kettle etc.) The smell will fade with time and usage.
If the smell still occurs after a few uses, please select the appropriate smell.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
If your appliance has a dusty smell, ensure that the air exit is free of obstructions and clean the filter.
Please follow the steps in the video.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.
Please try to attach all accessories to the hair dryer.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Smoothing nozzle is not working. You can solve this by ordering a new one below.
Smoothing nozzle
Part no. 967703-02
Dry and style your hair simultaneously with gentle, low-speed airflow.
£30.00
Smoothing nozzle
Part no. 967703-02
Dry and style your hair simultaneously with gentle, low-speed airflow.
£30.00
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Non-slip heat mat is not working. You can solve this by ordering a new one below.
Non-slip heat mat
Part no. 967712-01
Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.
£3.50
Non-slip heat mat
Part no. 967712-01
Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.
£3.50
£3.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Storage hanger is not working. You can solve this by ordering a new one below.
Storage hanger
Part no. 967714-01
Stow your Dyson Supersonic™ hair dryer off the floor between uses.
£3.00
Storage hanger
Part no. 967714-01
Stow your Dyson Supersonic™ hair dryer off the floor between uses.
£3.00
£3.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.
The Styling concentrator and Smoothing nozzle attach to the stand at the top.
The Diffuser attaches to the stand at the bottom.
The Gentle air attachment can be stored at the to top of the stand in replacement of either the Styling concentrator or Smoothing nozzle.
The hair dryer attaches to the stand at the top.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Please follow the steps in the video.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Remove the packaging and instruction manual.
Unplug the appliance.
Do not cut the filter without securing first.
Place the cord and filter in the cardboard packaging.
Cut the filter off and replace with the new filter cover, securing onto the appliance.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Your appliance may be used in a country with an electricity supply within the same range as that of where your appliance was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Magnetic accessories can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.
Dries hair gently using smooth air.
Fast, precise airflow for controlled styling, one section at a time.
Evenly disperses airflow to dry curls gently and help reduce frizz. Recommended for use on low temperature and flow settings.
Designed to be kinder to fine hair and sensitive scalps. Add volume at the roots, or create texture through the lengths.
Engineered for curly and textured hair. Lengthen hair, or tease out curls just a little bit.
The serial number can be found in the following locations:
On the front of the instruction manual.
On the box of the machine.
On the power cord near the plug.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Storage Hanger
If you store your appliance on a hook, attach the storage hanger to the ribbed section at the base of the handle.
If you need to put your appliance down while it's switched on, the non-slip mat will keep it in place.
Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them. For more information, select 'How to use accessories'.
Please follow the steps in the video.
Cleaning the filter – Regular clean
IMPORTANT: always switch OFF and unplug before carrying out any maintenance.
Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).
Rotate the filter cage anti-clockwise and gently pull away from the machine.
Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).
Rotate the filter cage back into position, ensuring the correct alignment.
WARNING: Rotate clockwise to lock before use.
Run the machine for up to one minute. The product should function as expected.
Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).
Leave the machine to sit for 5 minutes.
Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).
Wipe the filter mesh using a dry, lint-free cloth.
Rotate the filter cage back into position, ensuring the correct alignment.
WARNING: Rotate clockwise to lock before use.
Run the machine for up to one minute. The product should function as expected.
Dyson Supersonic™ hair dryer with Dyson Storage Bag
Contact us
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